Ratek tracking. Transport company ratek. For individuals
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.
If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point, or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
For your convenience, when working with orders in the online store, we recommend that you go through a simple registration procedure.
Before you go through the registration procedure or place an order (without registration), read the user agreement (offer agreement).
When placing an order in our online store, you purchase goods at the price of the online store, which may differ from the price in Odeyalko trade and exhibition centers.
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Exchange-return (for individuals)
The procedure for returning goods is regulated by article 26.1 federal law"Consumer Protection".
- The consumer has the right to refuse the goods at any time before its transfer, and after the transfer of the goods - within seven days;
- Return of goods of good quality is possible if its presentation is preserved, consumer properties, as well as a document confirming the fact and conditions of the purchase of the specified goods;
- The consumer does not have the right to refuse a product of good quality, having individually defined properties, if the specified product can be used exclusively by the person acquiring it;
- If the consumer refuses the goods, the seller must return to him the amount of money paid by the consumer under the contract, with the exception of the seller's expenses for the delivery of the returned goods from the consumer, no later than ten days from the date the consumer presents the relevant demand;
If you want to exchange or return the goods paid upon receipt:
- Within 14 days after receiving the goods, notify us of the exchange-return of the goods, fill out the “Return Application Money”, which is sent at the request of the company to the email address and send it along with a copy of the passport to the address [email protected]
- If the order is received at the post office - pack and send the parcel by mail to the address: 655152, Republic of Khakassia, Chernogorsk, lane 4th Yuzhny, house 9. Recipient LLC "Odeyalko";
- If you received an order through a transport company - carefully pack and send the goods by the same transport company to the terminal in the city of Abakan, the recipient is Odeyalko LLC;
- If the goods are received at the "Blanket" pick-up point, return the goods to the same pick-up point.
After receiving the goods, we inspect the goods, if the goods are of good quality, then we send payment only for the goods; if the goods are with a manufacturing defect, then we reimburse the client for the cost of the goods + the cost of delivery to the client + the cost of the return (postal or transport company services).
Refunds will only be made Bank transaction to the personal account of the client, the return by postal order is not made.
If you want to exchange or return an item paid for by a bank card via the Internet or from a current account (for individuals):
When paying by card, cash refunds are not allowed. The return procedure is governed by the rules of international payment systems.
To return funds to a bank card, you must fill out the "Application for the return of funds", which is sent at the request of the company to the email address and send it along with a copy of the passport to the address [email protected]
The refund will be made to the bank card within 21 (twenty-one) business days from the date of receipt of the "Application for the return of funds" by the Company.
To return funds for operations carried out with errors, you must apply with a written application and attach a copy of your passport and checks / receipts confirming the erroneous write-off. This application must be sent to [email protected]
The refund amount will be equal to the purchase amount. The term for consideration of the Application and the return of funds begins to be calculated from the moment the Company receives the Application and is calculated in working days, excluding holidays/weekends.
Transport company was established in 1998. She began her life journey from the city of Novosibirsk.
Through good management and correct work with clients, LLC "RATEK" began to actively develop a branch network. So:
- until 2006, the company opened branches in major cities of its region and near it (Yekaterinburg, Novosibirsk, Barnaul, Tomsk, Krasnoyarsk, etc.);
- in 2006 new divisions were opened in Chelyabinsk, Biysk, Tyumen, Bratsk, Gorno-Altaisk, Chita;
- already in 2007, the company strengthened its presence in the center of Russia, opened its first branch in Moscow (at this moment there are already six of them);
- in 2008 - in Ufa, Rubtsovsk, Perm, Kurgan, Magnitogorsk;
- in 2014 - a direction was taken to the CIS countries, the first branches are opened in Kazakhstan;
- in the same year, a mobile application for tracking cargo was released, running on iOS and Android platforms;
- in 2016, the expansion of the presence in the CIS countries continued, a branch was opened in Bishkek (it marked the beginning of work in Kyrgyzstan);
- in 2017 - in Minsk (this is already the beginning of work in Belarus).
By 2018 (the moment of closing), RATEK LLC had more than 120 divisions in Russia (108 cities), Kazakhstan, Belarus and Kyrgyzstan.
Basic Services
Certain types of services (such as the sale of cargo containers, rail transportation, air transportation, etc.) were provided on the basis of subsidiaries.
The main activities of RATEK include the following:
- delivery by road (interterminal, within one city, auto forwarding, vehicle rental);
- delivery by rail (container transportation - only for 19 large cities, where there are warehouses for unloading, wagon shipments on various types and types of wagons);
- transportation by air (direct and transfer flights).
Cargoes from 300 kg to 20 tons were accepted for trucking.
Additional services
This may include:
- packaging of shipments (only at RATEK terminals);
- sale of containers (for railway transportation);
- storage in a warehouse (up to 2 working days incoming goods are stored free of charge);
- issuance of invoices and internal miscalculation;
- delivery of oversized cargo (having non-standard dimensions);
- transportation of valuable goods (whose value exceeds 500 rubles per kg or 10 thousand rubles per cubic meter);
- online payment for services;
- tracking the movement of cargo (by waybill number);
- Personal Area;
- return of documents;
- API for integration with web services (delivery calculator and online cargo tracking).
Prohibited goods
- substances that emit combustible gases when interacting with water,
- goods that are dangerous according to GOST 19433-88,
- explosive,
- radioactive,
- chemically active
- poisonous,
- flammable,
- toxic,
- flammable gases,
- compressed and liquefied gases,
- drugs,
- weapon.
Documents for sending and receiving cargo
For legal entities:
- Original power of attorney from the organization and representative's passport.
- Heads of the appointment order, seal (if any), passport.
For individual entrepreneurs:
- Original power of attorney from IP and passport of the representative.
- Originals of accompanying documents (invoice, auction 12, sales receipt, etc.).
- Owners certificate of registration of individual entrepreneurs, seal (if any), passport.
For individuals:
- Personal presence, passport.
- The representative of the consignee can receive the goods in the presence of a power of attorney certified by a notary.
- Description of the cargo.
Requisites
Latest reviews about TK Transport company RATEK
We sent the goods to Samara three weeks ago. Should have arrived in three days. Until today, not received, calling, can not answer where he is. What to do, I do not know when it will arrive, it is not known.
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