How to send business lines by a transport company. How to write a claim to Business Lines? The nuances of making payment for international transportation

Quite often there is a need to send some kind of cargo from one locality to another. There are many shipping options. Small parcel can be , courier service or through a shipping company. For large loads, you can hire transport or also use the services of a transport company. In this article we will tell you how to send the goods transport company Business Line.

There are two options for shipping cargo via Business Lines: shipping from an address and shipping from a terminal. In the first case, the cargo will be picked up from the address you specified, in the second case, the cargo must be delivered to the nearest terminal of the transport company on your own. Terminal addresses can be found on the Business Lines website.
Consider the algorithm for sending cargo from the transport terminal, since this method is the least expensive. To save time, we recommend that you place a preliminary order for transportation.
1. Go to the website of the transport company
2. Select the item "Send cargo from the terminal"

3. We are looking for the nearest Business Lines terminal to you
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measurement: m, cm or mm), weight in kg and volume of cargo in m3 (the volume of cargo will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, the hazard class (if necessary) and the declared value. The declared value is the price of the cargo, which is taken into account in the insurance. The transport company will compensate you for it if something happens to the cargo.

4.3. Specify the point of departure, the point of delivery and the date of delivery of the goods

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will enter the estimated cost of cargo transportation.

6. Next, specify the details of the sender and the details of the recipient of the goods, select the payer and the form of payment.
7. After all the operations are completed, all you have to do is print out the application for delivery, attach the necessary documents and hand over the goods to the transport company.

Payment for Business Lines services is possible Bank transaction by account, in cash, online in the tracker, Personal Account or mobile application, as well as by bank card at the terminal. Refunds are possible both in cash and non-cash payment.

Payment Methods

Bank transfer by account

We will generate an invoice for you. You can also order an invoice yourself on the website or in the dispatch journal of your Personal Account. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not been made by the time of receipt of the cargo, you must have a payment order with a bank mark at the terminal. If the mark is electronic, then the seal of the paying company and the signature of an authorized representative of the organization are required.

To receive the cargo at the address, provide a payment order with a bank mark to your personal manager in advance or send it by e-mail.

Cash payment

Payment for transportation in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurement of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by bank card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). Cards accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
In the event that frequent transportation cannot be paid separately.

Who can pay for services

Sender
Recipient
third party

Payment for services can be divided between the parties to the contractual relationship. For example, when ordering cargo transportation from Moscow to St. Petersburg, the sender can pay only for the “delivery from address” service so that the cargo is delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

You can pay for transportation while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer to the account or by bank card on the website and in the mobile application
Payment is made in Russian rubles
When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

Refunds

You can return the funds in case of overpayment, refusal of the paid service or return of the deposit. The return procedure differs depending on how you paid for the service:

Refunds for cash payments

If you paid for services in cash, the money can be returned:

on the day of payment - in cash at the terminal
on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to present to the cashier check and cash receipt order(if it was issued).

When applying on another day, fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities, requirements. This can be done at the Business Lines terminal or remotely: just send the completed application and documents to [email protected] or email your manager.

Funds will be transferred to the account within 10 days.

Refunds when paying with a bank card

To return the entire amount paid to the card from which the payment was made, it is enough to contact the cashier at any Business Lines terminal.

In cases where you refuse one service out of several and you need to return only a part of the amount paid, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the Business Lines terminal. For this:

Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach documents as required
Send the completed application and documents to the mail of your manager. If you do not have a personal manager, email [email protected]. You can also transfer the completed application and documents to the cashier at any convenient Business Lines terminal
Funds will be transferred to the account within 10 days

The return of funds to the bankrupt company is made only by bank transfer after presentation of a letter from the bankruptcy trustee. You do not need to fill out a return form.

Transport companies organize the delivery of various goods from the sender to the recipient. But not everyone knows that even small parcels can be sent with their help.

Large transport companies have their own terminals in many Russian cities. Therefore, before sending the goods, you must first find out if there is a branch of the company at the point of departure and in the place where the parcel is sent. Many companies offer delivery not to the terminal, but to the address of the recipient, but it costs more.

Sending parcels by the company "Business Lines"

One of the most famous companies in the cargo transportation market is Delovye Linii LLC. It has existed since 2001, has an extensive fleet of vehicles and more than a hundred divisions in Russia, Kazakhstan, Belarus, Kyrgyzstan. In addition to large shipments, the company also delivers small-sized cargo and documents with the following parameters:

weight - up to 5 kg;
size in one of three dimensions - up to 0.4 m;
the sum of three measurements is not more than 1.1 m.

Transportation is possible between all cities in which there are branches of the company. The cost of sending a parcel by a transport company includes delivery from the sender's address to the recipient's address (this is possible only within the city). A person can hand over the parcel to the terminal on their own, but the price of the service will not change.

To send the goods, you need to fill out the order form on the website or at the company's branch. Then a receipt is issued, which is the main forwarding document. If the sender or addressee is individual, then not only the name, surname and patronymic are indicated, but also passport data. The invoice number must be reported to the recipient, it can also be used to track the parcel on the website of the Business Lines company.

When declaring the value of the cargo, it will be insured, but you can refuse to insure the cargo at your own risk.

The cost of transportation is calculated after determining the parameters of the parcel at the terminal. Payment can be made in cash or by bank transfer.

Business lines provide the possibility of air transportation of goods, as well as delivery by several modes of transport. For transportation on non-standard routes, individual logistics schemes are developed.

It should be noted that sending a parcel by the transport company Business Lines is possible if its contents are accepted for transportation. Some goods are prohibited for transportation, for example: perishable products, live plants, animals, cash, alcohol, hazardous chemicals, weapons, and so on. There is an additional list of restrictions for air travel.

Thus, using the example of Delovye Linii LLC, the basic principles for the delivery of small-sized cargoes by transport companies are shown.

Before sending the goods by a transport company, it is necessary to take into account all the nuances that may affect the process of its transportation. PEK specialists will help you in solving your problem. We organize cargo transportation, carefully considering each of its stages.

Prepare your shipment for shipment

Before sending the goods, you must make sure that the shipment itself and its packaging comply with the general requirements for transportation. You can find information about all types of additional packaging on the website of the transport company "PEK".

Choose a method of receiving cargo

Before sending a parcel by a transport company, it is necessary to choose a method for receiving it by the client at the destination. We issue goods at the branch or deliver to the address of the recipient. Address delivery can be carried out both within the city and to settlements located within 300 km from the branch.

Hand over the cargo to PEK specialists

You can order the service "Cargo collection" in the transport company "PEK". Our specialists will pick up the cargo at your address and deliver it to the PEK warehouse. The shipment will be processed and sent to the recipient. You can also bring the goods to the branch on your own and arrange everything Required documents for transportation on site. Before you come to the branch to send the parcel by the transport company, you can fill out a preliminary clearance application on our website, indicating all the parameters of the cargo and the desired additional services. This will significantly save time when delivering goods at the branch.

Payment for the services of Business Lines is possible by bank transfer to the account, in cash, online in the tracker, Personal Account or mobile application, as well as by bank card at the terminal. Refunds are possible both in cash and non-cash payment.