Surely each of us at least once in our lives, when booking tickets and making trips, wondered how much travel agencies earn. And really, what is the turnover of the average company in this area? Is it worth starting this particular business if you have a certain amount of free funds and want to work only for yourself? Let's talk about everything in order.

Experts and entrepreneurs agree that even a small but well-organized tour operator can earn 250,000 rubles. Is it a lot or a little? It's hard to say. Profit is a relative thing. For example, for the capital, this is quite an achievable and realistic figure.

In the provinces or in a small Russian town, the agency's earnings can be several times lower. True, in order to approach even this result, it is necessary to invest some funds. And before you rub your hands in anticipation of profits and exaggerate the question of how much tour operators receive, you should take risks and work hard.

Tempting profit

Let's get back to the tempting figure of a quarter of a million rubles. Let's look at very specific examples of what needs to be done, how much work to do in order to have this amount in our monthly asset. The goal will be achieved if you sell at least 70 tours in 30 days, the average cost of which will be 60,000 rubles. As a rule, this is a regular tour for two people. Most travel agencies try to work in this range.

We count further. We multiply seventy by sixty thousand, we get four million two hundred thousand rubles in revenue. The commission received from the tour operator for the implementation of these tours is 12%. This is the figure that you can get if you do not work directly with the tour operator, as many new agencies do, but through a special booking center. So, if this figure is reached by your travel agency, and you can sell 70 tours within a month, you can earn a good commission - 504,000 rubles.

Fly in the ointment, or let's talk about expenses

Along with the question of how much travel agencies earn, one should also understand how much they spend. The figure of half a million rubles literally beckons to start your own business. But how much will you really have on hand after you make all the necessary payments? The main item of expenditure is the salaries of employees. In this matter, you should lay the amount of 100,000 rubles. This money should be enough to pay for the work of a couple of managers and a courier (we will talk about how much a travel agent receives later). Move on. Approximately 50,000 will be required to pay for the rent of your office, as well as communications.

How much do travel agencies earn?

The experience of many entrepreneurs in this area proves that without full-fledged and systematic advertising, a business will stand still.

Therefore, a very large (relative to other costs) budget should be laid for these purposes. After deducting other minor expenses, you will receive an amount approximately equal to a quarter of a million rubles.

Now let's see how much you need to invest in order to earn this money. Before you start a business, be sure to monitor. Find out how many companies are currently operating in your city, what tours they offer and in what price range they operate. This will help you correctly calculate your strength, determine what kind of office you need and what kind of staff, what trips to offer to customers in order to successfully compete.

We do not sell petrol

The tourist business is attractive because it does not require super-large investments, like, for example, some kind of industrial plant or the same gas station. At the first stage, you should only equip an office for two or three people. At the same time, you should not spend a lot on the design of the room or its repair.

The experience of many entrepreneurs in this area proves that most customers easily make purchases of tours in mid-level offices that are not cluttered with figurines from different countries. A person who comes for a ticket just needs to sit comfortably on a chair or a soft sofa and comfortably, without being distracted by the surroundings of the office, complete all the required documents. Therefore, adhere to strict and calm minimalism. In addition, consider the fact that tourism is not a field of activity that will pay back hundreds of thousands of rubles spent just on an office.

If in the future you want to impress your competitors and customers with some exotic and make a “awful” repair, then earn really good money, for example, several million rubles, and only then spend it on office surroundings.

City amendment

We would like to emphasize once again that the costs associated with opening a business can be very different in Moscow and in another Russian city.

Accordingly, the answer to the question of how much travel agencies earn can be very variable. In our material, we consider the Russian capital as a platform for business.

At the initial stage, according to our calculations, the entrepreneur will need to spend approximately 400,000 rubles at a time. And if we take into account the fact that a travel agency will become profitable only for 2-3 months of work, this means that you should have an amount of about 800,000 rubles. This money will be needed in order to equip your office and at first just keep afloat. It also includes rent and staff salaries.

Main value

By the way, about the last. Good managers don't roll around on the road. Therefore, value your staff. At the first stage, you can recruit medium-skilled personnel. Further, as the company grows, you can gradually increase the level of professionalism of your staff through work in your company and special courses. If the budget has a sufficient amount, then it is better, of course, to immediately recruit professional staff.

How much do travel agents in Moscow earn? Here much depends on the activity and initiative of the employee. On average, according to experts, he receives 45,000 rubles. In St. Petersburg, this amount is lower - around 35,000. In other large cities, it is even lower - about 20,000 rubles. When estimating how much travel agents earn on average in Russia, keep in mind that here, as in any other business, it is very important what experience a person has. Experienced employees can earn two to three times the salary of newcomers.

What else do tour operators earn?

Of course, with a certain amount of creativity and initiative, you can come up with unusual earnings within your company. However, the lion's share of firms involved in the field of tours, try not to spread out. They focus on the main thing - the sale of vouchers - and they succeed quite well in this matter. Therefore, do not puzzle over what travel agencies earn. Their main source of income is commissions.

If you, as a novice entrepreneur, are not satisfied with the level of income and profit, do not invent anything new, but try to improve the service provided or invite more advanced managers. Then you can significantly improve your financial situation.

Or maybe ready?

Some entrepreneurs prefer to buy ready-made and well-established companies instead of starting a business from scratch. What are the risks here? First about the pros. First of all, you save a lot of time. Having made a deal to purchase a travel agency, you immediately get a functioning business with an office, client base, equipment and contracts with partners.

The second important point is the reduced risks. Opening a business on your own, you can miscalculate and burn out in the first months of work. If the company has held out on the market for several years, then we can already say that it has occupied its own independent niche. True, it is worth considering the fact that such an organization will cost you much more than a travel agency created from scratch.

Purchase item

Now let's talk about what is most valuable in a selling company operating in the tourism industry. It is, of course, employees. It is extremely difficult to find real professionals in their field. And here you immediately get experienced staff with its own client base. This point is especially important. If, for example, a company that has just appeared on the market operates at a loss precisely because of a lack of clientele, then a company with experience is doing much better. You can purchase an agency that will immediately start making a profit.

On the other hand, the cost of maintaining such a company can increase significantly. Take at least the salaries of employees. We have already mentioned how much a travel agent with experience and its own base receives. Multiply this figure by the number of people in your state. You will receive an increase in your own expenses. And on the other hand, do not forget about how much travel agencies earn, which have already found their niche. If young companies are happy with a quarter of a million, then organizations with a name can well count on a million or more.

The best option

Since we are talking about the client base, it is worth noting that it is important to pay attention to the state in which it is. For example, if it is concentrated only in the minds of employees and is not displayed on paper or in electronic form, then we can assume that it simply does not exist. Another plus in acquiring a ready-made business is that it is now quite difficult to find decent premises in the center for reasonable money in the capital. In the case of buying a company with experience, this is possible.

And now a few words about the disadvantages of acquiring a ready-made company. Chief among them is the price. An organization cannot cost 300,000 rubles. This will talk about some of her serious problems. Experts and experienced entrepreneurs advise paying attention to companies whose value starts from 3 million rubles.

For this money, you will get a promising office with employees and a decent client base. We hope that our material has helped you understand the question of how much a travel agency earns per month and how much money is needed to open it. Good luck with your own business!

In the tourism industry, staff is an important component of the functioning of the system. To date, one of the main tasks of tourism development is precisely the achievement of a high level of professionalism of service personnel.

As in many other areas, the success of the organization as a whole depends on the training of employees. But for the tourism business, this issue is of particular relevance, since it is not a product that is sold here, but a service (moreover, inseparable from the source of creation). The process of buying in the tourism industry is the promotion of a tourist product to the consumer from the moment when the need for relaxation arises in his mind, until the moment of analyzing the success of the purchase. The specificity of tourist activity is such that psychologically the service is intangible, it cannot be seen at the conclusion of the contract, and only a competent, qualified employee is able to convince the client to purchase this service from given operator. For these reasons, the process of presenting and delivering services is of paramount importance. The quality of customer service will improve along with the improvement of education and training of specialists hired in

tourism organization.

Various Russian universities provide training in the specialty "Social and cultural service and tourism." However, with an abundance of educational institutions, the shortage of professional workers in the tourism sector remains. The leaders of many travel companies agree that the tourism market requires much more than a graduate who does not have practical skills can offer him. Graduates very competently talk about global trends in world tourism, but they know nothing about the hotel base of popular resorts. This problem is solved by the joint efforts of universities and tourism enterprises. Universities need to improve learning programs and instill in future managers those professional quality that are important to work in tourism, and increase the amount of practical training. The tourism industry, in turn, should not remain indifferent to the process of training specialists and should provide an opportunity for full-fledged practice at their enterprises.

The skill level is already accepted personnel can be improved by using training programs designed specifically for the tourism business. Currently, there are effective methods that allow you to acquire the necessary skills and abilities in communicating with a client. Training programs provide an opportunity, through role-playing games, to gain skills that are lacking in the staff of a tourism organization. Knowledge of effective communication and sales techniques makes it possible to ensure consumer preferences of customers, create a stable system of relations with them and receive the form of new and preferably permanent orders. Such training is useful not only for beginners in the tourism industry, but also for workers with experience in this industry.

The main requirements for personnel are knowledge legal framework in the field of tourism, knowledge of a foreign language, awareness in the provision of services to clients. Management should develop standard job descriptions for employees of tourism enterprises, plan professional growth employees when they are sent for advanced training. The purpose of advanced training is continuous professional development, training modern methods work in the tourism industry, summarizing the best domestic and foreign experience, bringing the requirements of regulatory documents and preparing for certification. For the first time, the standards list the key skills and knowledge required to perform each of the official duties.

Today, an employee of a travel company is not necessarily a person with a special education. AT tourism business former doctors, teachers, social workers and people of other professions. However valuable employee- This is an employee who has certain knowledge and experience in competent communication with the client.

The professionalism of a travel agency manager, first of all, is determined by his ability to freely navigate in huge amounts of information. A specialist in the field of tourism must have versatile knowledge in various fields: geography, economics, history, law, cultural studies, psychology, etc. To sell a foreign tour, you need to know everything about a given country, its culture and traditions. Knowledge of the geography of tourism will provide free orientation in tours of different countries. Another characteristic that distinguishes a true professional is the ability to

manage your working time when communicating with the client. Agree that the situation in which a specialist, when talking with a client on each issue, will turn to other employees, will look at least strange. Such a situation will certainly undermine the client's confidence not only in this employee, but in the entire company as a whole. As a result, the company will lose this customer.

Of course, no one, even a super-qualified specialist, can know absolutely everything, but a true professional always knows where to find the information he needs and how to use it.

Today, the Internet provides a great help to an employee of a travel company. A competent employee is able to gather a huge amount of necessary information from the network, therefore, no company is able to stay on the market today without the possibility of using such a powerful information carrier. Regular visits to sites about tourism, familiarization with press news allows the employee to constantly be at the proper level of professional development, and this, in turn, contributes to the prosperity of the company and an increase in the number of regular customers. In addition to the above knowledge, the employee must have knowledge directly related to the organization of the tourism business, he must know what types of tourism organizations exist, know the regulatory documents that regulate activities in the tourism sector, have an idea of ​​​​how state regulation tourist activity.

A professional must be proficient in specific terminology and understand the peculiarities of the relationship of all participants in the tourism process (tour operator - travel agent - client), including their rights and obligations and documentation that legally defines their relationship. And, of course, the specialist must have knowledge about ensuring the safety of the tourist.

However, even the presence of all the specified knowledge in a particular person is not a sufficient condition for a travel agency employee. The account manager must be able to apply this knowledge in practice, satisfying the needs and requests of the client. On the one hand, the manager must provide the client with the appropriate service, show respect and find out his needs, and on the other hand, spend time only on business and move on to serving the next visitor. In order for the company to satisfy the interests of the client, it is necessary to encourage employees who act in the interests of the company. Efficient work is facilitated by the awareness of employees about the work of this company. You should know well its history in the tourism market, the current state of affairs, the direction of the company.

Thus, the client and his desire to entrust the organization of his vacation to a particular travel agency is the main source of its existence. Therefore, a client specialist, firstly, must have all the information that a particular client may need and, secondly, must own a specific technique for communicating with him.

An important role in the work of the company's personnel is played by knowledge and observance of business etiquette.

Etiquette is a collection certain rules behavior.

Under the business etiquette of personnel are understood the rules and forms of its behavior that contribute to success in business relationships with partners, employees and customers. Business Etiquette unthinkable without observing the rules of the culture of behavior.

The culture of behavior is understood as such actions and forms of communication of people that are based on morality and compliance with certain rules and norms. The main component of the rules of the culture of behavior is respect for the personality of another person. Therefore, the main requirement for the employees of the company when communicating with the client should be, first of all, a respectful attitude towards him. The main requirements of etiquette for employees of the tourism sector and, in particular, travel agencies are: courtesy, tact, correctness, goodwill, as well as neat appearance.

Politeness is the primary form of cultural human behavior. The basis of such behavior is respect for other people, the ability to perceive their interests and reckon with them.

Tact is the ability of a person to regulate his behavior according to the situation or circumstances, it is the ability to feel the measure in communicating with other people.

Correctness - a concept close in meaning to tact, implies the ability to control oneself, to keep oneself within the framework of generally accepted decency, regardless of situations.

Kindness is an attentive and courteous attitude towards another person.

The neat appearance of an employee of the company is an integral indicator of his culture. Sloppiness, dirty nails, carelessness in clothes and hair will be a strong barrier in the relationship with the client, because communicating with such a person, the client may feel uncomfortable.

In addition to professionalism, the tourism industry requires an attentive attitude towards customers. Employees of all hierarchical levels of management and activities in tourism do not always understand the importance of the main tasks interpersonal communication. The ability to properly and effectively build relationships is important not only in everyday communication, but at work. Another brilliant scientific publicist and master of words D. Carnegie wrote about the only way to influence another person - "talk about what he wants and teach him how to get what he wants." The account manager is the most demanded specialty in the tourism industry. The list of duties of the manager includes not only the sale of the tour, but also the preparation of documents necessary for traveling abroad, making sure that the client is comfortable during the entire stay abroad. The smaller the company, the more functions a manager has to perform. But the main one is still communication with the client, so for a manager such qualities as sociability, endurance, a high level of culture, neatness, accuracy, charm, good diction are important.

And, of course, knowledge of foreign languages: in case of problems, tourists can call the company, and the manager should provide assistance by contacting a representative foreign company, embassies of another country, etc.

Employees of tourism enterprises should understand the psychology of a person going on vacation. This is, first of all, a person who wants to relax and get new sensations. The task of the tourist enterprise is to identify the needs of the client and help him make the right choice. To do this, during communication, it is necessary to find out what type of tourist the client belongs to: perhaps he is a lover of outdoor activities or, on the contrary, a calm one, or maybe he wants to relax for the purpose of learning, studying.

In the modern Russian market, a new type of consumer of tourist services has formed, characterized by a high level of awareness, demanding comfort and quality of services, and individualism. Such a tourist wants: 1)

be sure that he is guaranteed personal safety and the safety of his luggage; 2)

that he be given hospitality, that he be given proper service and a friendly welcome; 3)

to know what is new, interesting, still unknown to him, he can see, learn; 4)

know what tourist goods and souvenirs he can buy in the country he visits, so that he remembers visiting this country, region and makes him want to visit again.

The modern client is quite sophisticated and often has a wider

an idea of ​​the world than some travel agency employees, because he traveled a lot or just got acquainted with detailed information using the Internet resources. In order to interest the visitor, it is advisable for the manager himself to visit the country recommended for the trip. If this is not possible, then find out the maximum information about the proposed countries from different sources - professional duty manager.

A positive factor for a travel agency employee is the understanding and use psychological features communication. We are talking about the ability of a sales specialist to receive customers, taking into account the peculiarities of the psychology of relationships.

From a psychological point of view, making an order in a travel company goes through three stages.

The first stage is the first visit to the company by the client, associated with the need, which served as the reason for contacting the travel company. The client, as a rule, has either a specific or vague idea about the desired service. For example, "I want to visit a certain country, city" or "I would like to go somewhere where it is warm and there is a sea." At this point, the client may not think about the cost of travel.

The second stage is the decision to cooperate with this company or not. This decision depends on the correspondence of the service offered by the manager to the client's idea of ​​the desired vacation. The decision is also influenced by the persuasiveness with which the manager told about a potential trip, the atmosphere in the office, the attitude towards the client, the cost of the tour.

The third stage is the purchase of the tour or the rejection of it. If the client decides to buy a tour, then his first impressions will be based on the same correspondence between the actual and the desired. In the future, the client will appreciate all the positive and negative sides travel as an independent phenomenon. If the trip was successful and met the requirements of the client, a positive impression will be formed about this travel company.

Knowing the procedure for making an order in a travel agency, an employee can most effectively influence the client at all three stages, choosing the right service tactics. Tactics of service at each stage of making an order has its own characteristics. At the first stage, it is required to interest the client in the service. This can be done with the help of brochures, visual materials. The ability of a tourism manager to establish contact with visitors depends on his individual psychological characteristics and professionalism. Establishing contact is the first and most significant stage of communication, on which the entire subsequent process of relationships depends. To establish contact, the feeling of comfort and, as a result, a favorable disposition towards the employee of the company is significant. The state of comfort is the main state that any visitor to a travel agency should experience. A smile, a friendly and attentive attitude from the staff, comfortable furniture, a cup of tea if necessary to wait, the general favorable atmosphere of the office - all this is a sign of hospitality and contributes to the formation of a comfortable state of the client, encourages cooperation and enhances the reputation of the company in the eyes of the client.

An experienced manager is able to get an idea of ​​the needs of the client in his appearance. Indeed, the appearance of a person gives an idea of ​​his age, social and economic status. To establish contact with customers, knowledge of non-verbal signs of communication is also useful. It is important that the body of the body is turned towards the interlocutor, and the face and eyes are turned towards the speaker. Of all the possible ways of positioning the client and the tour manager relative to each other, the most rational and favorable is the location at the table at an angle of 900 relative to each other. Firstly, such an arrangement allows the interlocutors to see each other, and secondly, the client will feel protected from intrusion into the intimate zone, and therefore, this will not disturb his comfort. Should be avoided closed positions- crossed arms or legs, lowered head - this can create the feeling that the manager is not interested in communication.

At the second stage, the travel agency employee must motivate the client to place an order. To do this, it is advisable to interest the client and involve him in the conversation. Communication should be built on the principle of a dialogue, not a monologue. Often the client is guided by several motives, among which there may be contradictory ones. It is necessary to competently help the client to determine his needs, without imposing services. A sales specialist can ask about the client's wishes regarding the upcoming vacation, about his needs and interests. Here we should consider the question of the ability to ask the "right" questions. In psychology, questions are divided into several types. These are the so-called open and closed questions. Closed questions are questions that can be answered in one word. Examples include questions that can be answered with a one-word "yes" or "no", as well as questions like "What is your name?", "How old are you?" etc. Open-ended questions are questions that invite you to talk about something. The purpose of these questions is to collect information about the client and his interests.

It is advisable to start with a conversation with an acquaintance and, throughout the entire further communication, address the client with exactly the name that he introduced himself. In addition, it must be remembered that regardless of the age of the client, the appeal to him must be respectful (for you).

The main issue or problem in the relationship between the client and the travel agency manager is the choice of a tourist product. At this stage of communication, the information available and of interest to the client about the tour, about the tour operator that formed it, about the conditions and features of the tour is provided. It would be irrational for a sales person to tell about all the tours and services available, as this can lead to customer fatigue with a lot of information, and the result may be that he refuses to purchase anything at all, at least for now. Often, the client's words, "I'll think about it and come," most likely end up in the loss of this client. Sales experts recommend using the three plus two method. The method is as follows: the client is offered three options for a tourist product: one that best meets his requirements and requests, the other two are losing. The tour manager must also have two alternative tour options that also meet the client's needs, but are slightly more expensive (these options are used if the client for some reason refuses the first, most profitable tour package). Using this method saves the time of the company employee and facilitates the selection procedure for the client.

The last word in choosing a tour should always belong to the client. In addition, it is extremely important to be a good listener. After the client expresses his wishes, the employee should ask clarifying questions. This will help avoid further misunderstandings.

On the this stage communication, the client needs to make a choice in favor of a product. The tour manager needs to be tactful and correct. You can not put pressure on the client and infringe on his right to choose.

The third stage is the completion of the process of servicing the client of the travel agency. After the client has finally made his choice, it must be emphasized that this is the most suitable product that best suits his desires and interests. The client will be pleased if the employee marks him a good choice. The service should be completed with gratitude for using the services of this particular travel agency. On the eve of the trip, you can call the client, ask if there were any problems, and wish them a pleasant trip. This is an individual approach to a person,

necessary in the work of a tourism manager. Upon the return of a tourist from a trip, it is worth finding out whether everything suited him, in order to prevent trouble in the future.

Sometimes, despite the efforts of employees of a tourist enterprise, complaints or conflicts arise (the weather has changed dramatically, an airplane flight has been canceled, a terrorist attack has occurred, etc.). In such situations, managers need to adhere to certain rules. First, put yourself in the position of the client. It is necessary to understand what happened, what exactly the client is dissatisfied with. Second, stay calm and remain polite. Thirdly, as quickly as possible, solve the problem without losing the working rhythm.

It should be remembered that the consumer may not buy this or that tourist product if he did not like the attitude of the representative of the company. Does it make sense to spend significant money on attracting new clients if employees cannot convince them to use the services of this particular agency? Much attention should be paid to the selection and training of personnel so that the professionalism of employees is at a high level and generates income, since qualified personnel in the tourism business are one of the key factors for the success of business activity and the company's competitiveness.

Instruction

Related videos

Sources:

• how to work in a travel agency

A job interview is always a very sensitive moment. Especially if this is not the first attempt to get the desired position. The main thing is to make it clear that you are a confident and knowledgeable person.

Instruction

Compose . It should contain all the information you need about you. Indicate your personal data, address and contact numbers, marital status and places of previous work. The resume left after the conversation will not be left without attention, as it indicates your serious intention regarding the position, readiness for the work process.

In the formation of the first impression, the visual factor has recently become relevant. If a person is purely outwardly pleasant, then it will also be pleasant to work with him.

Try not to be too assertive, but you should not be too modest and quiet either. Otherwise, you will simply not be noticed among other candidates. Standard requirements for a position in a travel agency: experience in tourism, knowledge of the industry, ability to work in the tour system, knowledge of basic tourism technologies, language - a level sufficient to conduct business correspondence and communication with partners. Significant when applying for a job are also personal qualities - goodwill, attentiveness and accuracy.

Most of those who want to work in tourism come to this profession with a dream of interesting business trips, presentation tours and other pleasant things. However, much of the job of a travel manager involves negotiating, booking tickets, and admonishing angry customers. Do you still want to work in this area? Then write a resume transmittal letter and prepare for interviews.

Instruction

The position of a software manager can combine a variety of functions. How bigger company, the more narrow the range of responsibilities for each individual employee. Tour operator firms suggest working options for the formation of an agent network in the regions, and in travel agencies, staff most of the time communicates directly with customers.

A beginner should consider it - they open there more often. It may be worth starting from a lower position, trying yourself, for example, as an assistant manager or an intern. Unfortunately, the majority of interns do not receive wages - they work only for percentages or seniority.

If you want to be a manager, don't settle for being a courier. Being in the status of an intern or assistant, you learn the necessary skills - communicating with clients, working with objections, completing tours, studying special computer ticket programs. The courier spends most of his time outside, and has practically no chance to improve his skills. In addition, a line indicating such a position is unlikely to decorate your resume.

Select the appropriate ones and send your resume to the address indicated in them with the obligatory indication of the position for which you are applying. It is a good idea to attach a cover letter and a photo of yourself. A couple of days after sending, call the company and ask if your papers have been received.

As you prepare, find out as much as you can about the company you want to work for. Visit her website, study the programs offered, read the clients. It is good to look at other sites dedicated to tourism. When talking to an employer representative, be sure to mention what you have learned.

If you've been offered less than you expected, find out under what terms and when you can count on an increase. Do not overestimate requirements if you do not have experience in the tourism industry. To dictate conditions, you must have your own base and certain developments. But in a year you will be able to claim more - in this company, or with its competitors.

Related videos

Sources:

• how to work in a travel agency

Work in the field of tourism is an exciting and creative activity that requires versatile knowledge and high professional training. Successful activity in this area requires communication skills, responsibility, knowledge of foreign languages ​​and appropriate education.

You will need

• - Internet access;
• - telephone;
• - photo 3x4cm;
• - summary;
• - reference materials (on geography, document management, etc.).

Instruction

To get a job while traveling, study the entire job market. Look through vacancies in newspapers, on bulletin boards and on specialized sites (for example, superjob.ru, rabota.ru, vakant.ru, etc.).

Call the phone numbers listed in the ads you are interested in. Keep a diary and a pen with you to record meeting times.

Often, at the end of an interview, a potential employer utters a phrase that frightens unprepared applicants: “Leave your resume, we will contact you.” To be fully equipped, prepare a detailed resume in advance and print it out.

This document should include full name, date of birth, address, purpose (indicate what position you want to get), education, work experience, additional information, personal qualities.

In order to get a job in a travel agency, pay special attention to filling out the last two points. Most applicants have a specialized education and some work experience. Various related skills, certificates of completion of advanced training courses, knowledge of foreign languages, etc. will help you stand out from the crowd.

Take some standard 3x4cm photos and attach them to your resume. Considering all the candidates, the manager will look at the photo and immediately remember you and your positive traits.

Indicate as much information about yourself as possible - if you do not pass the selection for one vacancy, then you may be offered an unexpectedly vacant place in a related specialization.

Separately, it is worth mentioning the preparation for the interview. Repeat basic geographical information (countries and capitals, main resort regions and their features). Restore in memory the list of documents that the client must provide in order to issue a ticket. The employer can ask you any question, so be prepared to improvise.

Related videos

Managers are specialists who perform various production and management tasks for personnel. These employees are required in almost any company, so the demand for the profession is quite high.

Instruction

Decide for yourself in which area you would like to work as a manager. It can be both a company with an economic focus, and, for example, catering establishments, service centers and others.

Decide what kind of manager you want to be. There is such a position as junior managers, who are junior employees, they regulate the activities of ordinary and other employees. These include sales managers, masters, heads of departments, etc. Middle managers include those who are in charge of lower-level representatives - heads of departments, directors of branches, deans of faculties, and others. The smallest group of managers are top managers who manage the entire organization - CEO, rector of the university, and others.

Get the education you need for your target position. For lower-level managers, secondary specialized education is usually sufficient. Managers of the middle class must necessarily have higher education in the field of economics and management at the enterprise. To become a senior manager, you may need to obtain additional higher education, for example, in the field of law, as well as passing special training courses.

Explore available vacancies in your city on the Internet or in newspapers, contact employers and send them your resume, indicating your education, work experience and relevant skills. You will be asked to sign up for an interview, upon successful completion of which you will receive the desired position. Make a complete list of companies you would like to work for and follow their news to keep abreast of vacant vacancies.

Sources:

• how to get a job as a manager without experience in 2019

Tourism Manager is an interesting and promising position. If you want to communicate with clients, learn more about other cities and countries, try to get a job in a travel agency.

Instruction

Keep in mind that a tourism manager must have a certain set of personal qualities. These include, for example, the ability to find contact with people, a good memory, patience, responsibility, organization. It is desirable that you yourself have experience in . So it will be easier for you to advise other people on the choice of tours.

It is not mandatory, but desirable, to have a high school diploma. educational institution. Specialties such as tourism manager, hotel business or a foreign language are especially welcome. In general, knowledge of English, German, French or another language, albeit at an average level, will allow you to apply for a better position and a higher salary. You must also be proficient in office computer technology and major programs. After all, mostly booking tours and hotels occurs via the Internet.

Be prepared for the specifics of working as a tourism manager. First of all, it is worth noting the lack of a clear work schedule. 'Cause you can't leave workplace at the end labor day if you have a client who needs advice. Sometimes employees in the tourism industry need to go to work on Saturday or Sunday. Sometimes floating weekends are scheduled. It is advisable to always be on the phone, both before the start of the working day and after. After all, customers can call you, on the number of which your income depends.

Develop as a tourism manager. Study information on other countries, their features and traditions. Know how to advise clients on which hotel is better to choose, which attractions should be visited. Surely you will have to take an information tour from the agency in which you get a job. During it, you need to carefully examine the hotels in which you happen to visit, in order to then form your opinion before the buyer of the tour. Attend various lectures and introductory seminars to learn more about the areas in which your company operates.

The profession of a tourism manager is not just hard work, but also a way of life. At any time of the day, anxious tourists can disturb you on a personal phone with a request to help you find a voucher for accommodation or return a plane that has flown a few minutes ago. If you love people, you are not embarrassed by sales, and tourism itself evokes good associations, then this profession will bring you good luck and success.

If you are new to, then try to get a job in a tour agency - a company that sells vouchers for tour operators. As a rule, these are small enterprises where 5 people work. Getting a job as a manager here is easy if available vacancies especially if you have your own travel experience. But even if you have not traveled anywhere, you can still interest the director of the company. The main thing is that you give the impression of a polite, competent and self-confident person who is able to tell interesting things. Earnings will be small, but you will learn how to sell well and gain valuable experience in tourism, which will be useful to you for further career development.

Mixed travel agencies - tour operator / tour agent - a great way to start small and achieve heights. Here it is possible to get a job as an assistant manager, as well as a manager for the sale of agency tours, that is, tours of other travel agencies. By selling tours of other companies, you are less responsible to tourists and your company. And this is only a plus at the initial stage of a career. When you begin to navigate well in each component of the tourist package - the main destinations, transfers, flights, hotels, and of course, documents for traveling abroad, you will be offered a more difficult, but interesting, in every sense, occupation and decent pay.

note

The old stereotype that a tourism manager's career starts as a courier has long since become obsolete. The courier is constantly on the road and is rarely in the office. So he does not have to observe the work of specialists. His work is completely different from that of a tourism manager.

Helpful advice

Teach English language. It is necessary for business correspondence and communication with foreign partners of the travel agency.

Learn to use not only the Internet, but also basic office computer programs for working with documents.

Smile at the interview.

Organizational and legal form of the enterprise and form of ownership

The company is registered in the form of LLP.

A limited liability partnership (LLP) is a commercial organization that is established by one or more persons (individuals and legal entities) to carry out entrepreneurial activities.

To date, a limited liability partnership or abbreviated LLP is the most common organizational and legal form of created legal entities.

the most important hallmark limited liability partnership (LLP) from other types of legal entities is that the founders (hereinafter - participants) of a limited liability partnership are not liable for its obligations and bear the risk of losses associated with the activities of the partnership, within the value of their contributions.

The creation and subsequent activities of the LLP are regulated Civil Code of the Republic of Kazakhstan and the Law of the Republic of Kazakhstan "On limited partnerships and additional responsibility", as well as other legislative and subordinate regulations.

The total number of employees of the enterprise is 6 people. The experience of successful activity of the company's employees in the tourism business market is more than ten years.

operator tourist agency route

Job descriptions for travel agency employees

Tour operators (companies engaged in the formation, promotion and sale of a tourist product), travel agents (companies engaged in the promotion and sale of a tourist product) and tour agencies are distinguished in the tourism services market.

The scope and nature of the duties and powers of tourism managers differ depending on which firm they work for.

Responsibilities of a Travel Director

The director of a travel agency must know:

Decrees, orders, orders and other guiding, methodological and regulatory documents relating to activities in the field of tourism;

Organization of logistics;

Patriotic and Foreign experience tourist service;

The procedure for compiling reports on the economic and financial activities of a travel agency;

The procedure for concluding and executing economic and financial contracts;

Forms and systems of remuneration;

Economics, organization of labor and management;

labor law;

Labor protection rules, industrial sanitation and fire safety;

Requirements for the secrecy regime, the preservation of official, commercial and state secrets, non-disclosure of confidential information.

The director of a travel agency is responsible for:

Managing the production and financial and economic activities of a travel agency.

Organization of the work of the staff and services of the travel agency, directing their activities towards the development and improvement of the provision of services, taking into account social and market priorities, increasing the efficiency of the agency, the quality and competitiveness of the services provided in order to meet the needs of the population in tourist services.

Ensuring the safety and efficient use of the property of the travel agency in accordance with the rules and regulations of operation, sanitary and fire safety requirements. Ensuring the maintenance and timely submission of established reporting on the results of the financial and economic activities of the travel agency.

Taking measures to provide the travel agency with qualified personnel, rational use and development of their professional knowledge and experience, creation of safe and favorable working conditions for life and health, compliance with the requirements of environmental protection legislation.

Ensuring the correct combination of economic and administrative methods of management, unity of command and collegiality in discussing and resolving issues, material and material incentives to improve work efficiency, applying the principle of material interest and responsibility of each employee for the work entrusted to him and the results of the work of the entire team, payment wages within the stipulated time.

Solving issues related to the financial, economic and production and economic activities of the travel agency. Entrusts the conduct of certain areas of activity to others officials- Deputy directors, heads of departments, as well as heads of functional and production units.

The director of a travel agency is responsible for:

Failure to fulfill their functional duties.

Inaccurate information about the status of the work.

Failure to comply with orders, instructions and instructions of the Head of the Organization.

Failure to take measures to suppress the identified violations of safety regulations, fire and other rules that pose a threat to the activities of the Organization and its employees.

Failure to comply with labor discipline.

The staff of the travel agency are:

booking agent	Destination manager	Director / Head of Department of the travel agency for:
Sales agent
Outbound travel agent	Marketing and sales
Inbound and domestic tourism agent		Tourist products
	Public Relations
Tour group formation assistant	Working with clients
Human Resources Manager
Referent	Tour group leader	Information technology
Secretary	Accountant	Finance

The main task of the staff of the tour desk is to provide clients with the services of a guide (guide) throughout the city, region, country. It is run by the following staff:

The tasks of the tour operator's staff are: planning and scheduling tours; calculation of the cost of tours; booking and sale of tickets; hotel reservations; preparation of excursion programs and other additional services; instruction of guides and drivers; registration of tourist documentation; visa support; marketing and advertising; interaction with travel agencies and other organizations; direct sale of tour packages; conclusion of agency and other agreements; performance of administrative functions.

The activities of the tour operator are provided by the following employees:

First qualification level	Second qualification level	Third qualification level
booking operator	Destination manager	Director / Head of Tour Operator Department for:
Sales operator	Booking and sales manager
Outbound tourism operator	Marketing
Operator for inbound and domestic tourism	Account Manager	Booking and sales;
Public Relations Manager	Tourist products;
Accompanying	Public Relations;
Referent	visa manager	Working with clients;
Secretary
	Human Resources Manager	Information technologies;
		Finance
	Accountant

AT staffing tables Most tourist organizations do not have a division into managers and heads of departments. This is due to the fact that, assigning the title “manager” to the position, the management of the organization proceeds from the current job structure, according to which all managers, directors of enterprises and organizations, other line managers, heads of structural divisions can be considered top and middle-level managers. The examples of job descriptions given in this section are designed for the average level of managers: a sales manager for tourist products in a travel agency; travel product manager at a travel agency; manager for the formation of a tourist product in a tour operator. If the manager is entrusted with the management of subordinate employees in a certain direction, then, as a rule, he is given the title "main" or "leading".

Exemplary job descriptions for managers can be converted into job descriptions for heads of departments of tourist organizations by introducing clauses establishing responsibilities for managing subordinate employees, planning the activities of departments and other provisions established for employees of the third qualification level, qualification requirements(professional standards) to the main positions of workers in the tourism industry.

The activity of tourist organizations is based not only on managers of various levels, but also on other specialists. Thus, the leaders of tourist groups, organizers of travel and excursions, guides are the personnel of travel agencies that directly provide tourists with a package of services or coordinate its implementation by third-party organizations.

Depending on the nature of travel, there are two types of tour group leaders. The first is typical for outbound trips, which are based on all the institutions of the tourism industry - hotels, health centers. The task of the leaders of tour groups in organizing such trips is to coordinate the work of carriers, hotels, tour agencies, etc.

The second type of tour group leader is necessary in travels carried out by active means of transportation and aimed at active recreation, health improvement, training, and increasing physical fitness in nature. Specialists-organizers are needed for conducting hiking and horseback trips, mastering mountaineering and skiing routes. Often they are called leaders and organizers of travel. Their tasks include: providing tourists with information about routes, planning routes, direct participation in travel, providing travelers with housing or coordinating their actions to provide housing (setting up bivouacs, tents, etc.), resolving food issues, etc. Travel organizers or tour group leaders people engaged in outdoor activities should have sufficient experience, good knowledge of the area, master the basics of life support for people in natural conditions, etc.

The introduction of the positions of "tourism manager" and "tourism agent" into the staff is typical for small tourism companies that are trying to minimize their staff and universalize the functional responsibilities of their staff.

The sales manager of tourist products must know:

Regulatory legal documents regulating the implementation of tourism activities. Geography of the countries of the world. The procedure for drawing up contracts and concluding contracts for the implementation of tours. Principles for determining the cost of tours. Rules for booking tickets and services. Tourist insurance policy. The order of work of consular and visa services. Schemes of work with hotels, hotels, carrier companies (air, rail, bus, cruise, etc.), other organizations. Fundamentals of tourism law. Fundamentals of marketing and management. Fundamentals of grammar, vocabulary and phonetics, terminology and abbreviations adopted in the tourism industry. The theory of interpersonal communication. Foreign language. directories, periodicals and scientific publications on tourism, tourist catalogues. Rules for issuing tourist documentation (tourist vouchers, vouchers, insurance policies, etc.). Office work standards (classification of documents, procedure for registration, registration, passage, storage, etc.). Basics software(text editors and spreadsheets for working on a personal computer).

Methods of information processing using modern technical means of communication and communication, computer. Reporting methods.

Job Responsibilities

Tourist Sales Manager:

1. Searches for clients for the purchase of a tourist product, incl. via the Internet, by mail, by phone, etc.

2. Organizes activities to promote the tourist product (advertising campaigns, presentations, including work at specialized exhibitions, distribution of promotional materials, etc.).

3. Examines the requirements of customers for the tourism product, offers services that meet the stated requirements.

4. Advises clients:

On the rules of entry into the country (place) of temporary residence and the rules of stay in it;

On the procedure and terms for issuing visas;

On currency and customs control;

About the customs of the local population;

On religious rites, shrines, monuments of nature, history, culture and other objects of tourist display that are under special protection;

On the state of the environment;

On the sanitary and epidemiological situation;

On the conditions for ensuring personal safety, observance of consumer rights and the safety of the client's property;

On the conditions for obtaining emergency medical care.

5. Provides clients with printouts, photocopies, catalogs and more advertising materials according to the tourism product they are interested in.

6. Conducts pre-contractual negotiations with clients and agrees on the following terms of agreements (contracts):

Program of stay and travel itinerary;

Ensuring the safety of tourists;

Date and time of the beginning and end of the trip, its duration;

Procedure for meeting, seeing off and escorting tourists;

Retail price of the tourist product and the procedure for its payment;

The minimum number of tourists in the group;

The term for informing the tourist that the trip will not take place due to a shortage of the group; etc.

7. Concludes agreements on the implementation of the tourist product.

8. Prepares timetables, vouchers, guidebooks and other travel documents.

9. After paying for the tourist vouchers, the tourist issues a tourist voucher and other documents necessary for the trip (passports, air tickets, etc.) to the clients.

10. Coordinates the fulfillment of obligations:

Booking air tickets, hotels, hotels;

Accommodation, accommodation and meals for tourists;

For transport, visa, excursion, medical (treatment and preventive) services;

For the provision of: cultural and sports services; tourist insurance services during the tour; services of guides-interpreters and accompanying persons; etc.;

11. Provides insurance to clients in case of sudden illness and accidents.

13. Issues, under personal signature, to each tourist a memo “To citizens traveling to countries disadvantaged by especially dangerous infections (plague, cholera, yellow fever, HIV infection)”; "Prevention of Malaria".

14. Analyzes the motivation of demand for tourism products sold, organizes the study of the needs of buyers.

15. Prepares reviews, reports on the work done, ensures their submission to management, transfer to archives for storage.

16. Examines the reasons for sending complaints and claims by clients regarding the quality of the tourist product or other conditions of concluded contracts, prepares answers to them, takes measures to eliminate shortcomings in customer service.

17. Maintains contact with regular customers.

The sales manager of tourist products has the right to:

1. Require clients to provide the necessary documents.

2. Independently determine the forms of work with clients.

3. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.

4. Request personally or on behalf of the immediate supervisor from the heads of departments of the organization and specialists information and documents necessary for the performance of his duties.

5. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction.

6. Require the management of the organization to ensure the organizational and technical conditions and execution of the established documents necessary for the performance of official duties.

Responsibility

The Tourist Product Sales Manager is responsible for:

1. For improper performance or non-performance of their official duties under this job description, -- within the limits established by the current labor legislation of the Republic of Kazakhstan.

2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Republic of Kazakhstan.

3. For causing material damage to the organization - within the limits established by the current labor legislation of the Republic of Kazakhstan.

I sell outbound tours - to Egypt, Turkey, Spain, Italy. What is the difference between a travel agency and a tour operator? The operator is engaged in the organization: he negotiates with hotels for certain discounts, buys a block of seats on the plane from charter airlines, makes reservations and makes an advance payment, organizes transfers, hires animators. The travel agency resells it all. Many people do not understand why they should go to a travel agency when you can go directly to a tour operator. The advantage is that the travel agency works with many tour operators and can find a cheaper offer for a specific date and place.

It must be borne in mind that travel agencies almost never sell tours for more than the tour operator himself. They sign the contract and have no right to raise prices. Travel agencies earn on the difference in discounts. And the discount may vary depending on how they have proven themselves. Therefore, in fact, the prices are the same everywhere, wherever you come. Sometimes it's better to go to the small and unknown, they give customers additional discounts 2 to 5% to find regular customers. It is enough to put a sign “Egypt from 10 thousand rubles” on Nevsky Prospekt, and people will flock to you.

Travel agencies earn on the discount difference. must have
mean they never do not sell tours are more expensive than the tour operator

Problems with tourists

There are two types of tourists: those who work the whole year to go on vacation once, and those who travel a lot anyway. The former choose proven resorts in Egypt, the latter choose something farther and more exotic, such as the Dominican Republic. Families with children almost always go to Turkey or Egypt: there is a short flight there, there are children's animation and heated pools. Loners are different, but mostly they choose Tunisia, Turkey or Thailand: if a person is sociable, then he will find friends everywhere. Far, of course, such people do not go alone: ​​Cuba, Bali, Mexico - the countries are still for companies, couples or as part of a tourist group. It is also boring to go to Europe alone, there is no guarantee at all that you will meet someone.

At popular resorts, some oddities rarely happen. Most of the stories are related to insurance, which, as you know, does not cover cases where the injury was received while intoxicated. But here you can also get out: one of my friends fell on vacation and injured her hand. After weighing the pros and cons, she went to bed, overcoming the pain. She went to the hospital only the next morning, not particularly talking about how much she drank the day before.

There are always many people who are dissatisfied with trips to Egypt, Turkey, Tunisia and other Muslim countries. But if you pay 15 thousand rubles, then you should understand that it will be a garbage dump with bugs and ants. And you will not find meat on the buffet there, except perhaps soy sausage. This is such an express diet, since pork and beef are expensive in Asian countries and are only available in 4-5 star hotels. To go to Egypt and not complain, you have to pay 50 thousand per person. In Europe, you can live in three-star hotels. In the Dominican Republic, they will feed lobster and crabs in a three-ruble note, but if it is a three-ruble note in Cuba, then it is better not to go at all.

They often complain about problems with flight delays. Waiting four hours on a charter flight is normal. Then it turns out that some flights, which are declared as direct, refuel somewhere along the way. In fact, they simply save on two planes: half of the people are sent to Antalya, and then they fly further to Egypt. As a result, instead of four hours, you fly six.

About corporate tourism

Travel agencies also deal with corporate clients - large companies whose employees travel to other cities. They have head offices abroad and most often work only by bank transfer. Therefore, they are looking for a supplier who will organize a taxi for them, albeit with their own wrapping, and provide all the reporting documents. The biggest money is spinning in this segment. The budget is usually one or two million rubles for two days: 12 halls of the Corintia hotel are rented, everyone is taken to the airport and hotel. I laughed when people could not walk 500 meters from the Moscow railway station to the hotel and the company paid about 1,500 rubles for this one way - this is a fixed transfer price. At the same time, the cost of an event can be a million, and you can get two for it. So you can really make money in business tourism.

Increasingly, there are not just conferences with a flipchart and branded notebooks. People want entertainment if foreigners want bears with vodka. Not a single conference in St. Petersburg is held without a gala dinner and vodka. Somehow my group had a boat trip planned, which included a glass of champagne. Strong alcohol came from somewhere, and when the boat came back, everyone was already empty.

Where did it come from strong alcohol,
and when the boat came back everyone was already useless

About last minute tickets

People think that closer to the date of departure the price of the tour will be lower, they ask you to constantly monitor offers, check. In fact, a good manager should know what is on fire and what is not. If for a week a ticket to the Dominican Republic costs 50 thousand, then in two days the price can drop to 35 if the season is coming to an end. You can generally fly to Turkey for 8 thousand. This happens when tour operators have made an advance payment for planes and hotels and are ready to go into the red, but at least somehow recapture the money.

Last minute tickets can only be valid on certain dates. Tourists are sure that if they go to a company called "Last-minute trips", then it will be cheaper there. Usually these companies do not even bother with monitoring and work on their own behalf. But information about such tours is freely available to all travel agencies.

The tourism manager needs to work both in the evenings and at three in the morning, because the prices of operators change constantly. Depends on how buyers react. If the operator sees that nothing is being booked for certain dates, he lowers ticket prices, and if he sees demand, he can sharply raise them.

About tours in Europe

There is also such a subspecies as bus tours in Europe. This is available to our tourist and he likes it very much. Something like the whole of Europe for 15 thousand rubles. The contingent there is selected drinking, people without imagination and money. The presence in each city is literally two hours. If it's even three days in France, then all the time you go on obligatory excursions - perfume factories and so on. In addition, tours usually do not include meals. And on the way you are stopped in places that again pay a commission: a sandwich will cost 10 euros, a toilet - 2, a bottle of water - 5, and in the end you spend another thousand rubles just to eat. There is also an additional fee to enter the museum. My friend spent 65 thousand in this way, although the tour cost 15 thousand. For this money, you could have a great rest in Paris on your own.

About employees of travel agencies

Most often, travel agencies employ people who themselves love to travel. They have a nice bonus: they get all the offers first and can grab cheap tickets. Small firms take people with no experience and train them on their own. Large tour operators require at least a year of work experience and, usually, specialization in a particular country.

Now there is such competition in the tourism market that salespeople are no longer engaged in raising prices. Moreover, you can see everything yourself on the Internet, on the same “Sletat.ru”. Of course, they work mainly on a percentage of sales, so it is more profitable for them to sell those tours that initially cost more. But tourists are not stupid and come to the firm with an already formed idea of ​​the price.

I would not say that travel agencies communicate closely: it makes no sense, they are all direct competitors. But there are Internet and printed databases of travel companies with email addresses and phone numbers, and when you need to sell some kind of abandoned tour, you just send out an email. Outcast travel agencies, of course, appear. There was such a “World of Vouchers”, they constantly deceived tourists: they took money, but they didn’t send people anywhere. They were sued, but in our country it is a long process. Apparently, when they saved up for a residence in London, they took it and closed it. On the same base of travel agencies, a mailing is made about unscrupulous suppliers or travel agencies, with a request to notify tourists.

About the fate of package tours

There is an opinion that everything is moving towards the complete disappearance of package tours and people will organize their own holidays. But flying to Thailand or other countries by the sea on tours is still cheaper and more convenient, especially for those who do not want to strain themselves too much.

Tour operators also say that everything is going well for them. A tour to the same Czech Republic costs 12 thousand rubles, for such a price you can’t find anything yourself. Many who like to travel on their own take packages and then move around the country as they see fit. People usually travel to exotic countries on their own - in principle, package tours are rarely sold there.

I myself would like to do tourism within Russia. We have a poorly developed niche of extreme tours: they ride a bicycle around Europe, as a savage - to Asia, through the mountains - to Peru, and not to Kamchatka, to Vladivostok. But everything is complicated by the fact that going to the same Egypt is several times cheaper than buying a ticket to Vladivostok. About Peru and equipment for cycling, I generally keep quiet. And here much depends not on us. To make budget flights in Russia for our citizens, in my opinion, is the direct responsibility of our government. There was a low-cost airline "Avianova", but they closed it, which is a pity: my friends and I, for example, flew to Kaliningrad for a penny. And now tickets cost so much that it's easier to fly for seven days to some pop country. This issue needs to be addressed at the state level.

Illustrations: Masha Shishova