Rostelecom agreement on the Internet with a legal entity. How to terminate the contract for communication services with Rostelecom. Termination of the contract by the owner of the leased premises

Before the cancellation of the contract with Rostelecom, you should carefully study it. Reasons for termination vary. We will tell you what documents you need to collect for this, and what is the algorithm of actions.

There are situations when further use company's products is impossible or impractical. It is possible to implement the termination of the current contract without penalties and mutual lawsuits.

The package of documents issued at the conclusion of the transaction includes an agreement. It is he who contains comprehensive information on the correct termination of the contract, settlement financial matters rights and obligations of the client.

The document will allow you to act correctly and tell you how you can terminate the contract with Rostelecom without negative consequences for the client. Confirmation of intention is an application for its cancellation.

Possible reasons for refusing services

According to the legislation of the Russian Federation, the client, on his own initiative, may terminate the contract if the conditions for its implementation are not met. Among the most common causes are the following.

Discrepancy between the actual parameters of access to the Internet declared. Documents regulate the guaranteed and maximum data transfer rates. This characteristic sometimes changes due to objective factors (peak hours are characterized by a decrease in speed). Technical failures on the provider's line are also likely.

When fixing such signs, it is realistic to terminate the contract with Rostelecom under the terms of the contract. To achieve the goal, you should decide what to do with the modem (router). When buying equipment in installments, you will have to pay the cost of the equipment in full. Rented routers are returned to the company until the contract is cancelled.

The quality of services does not satisfy the client. To resolve the issue, you should look at the map of offices open to the public. The claim is made out indicating the specific reasons for non-fulfillment of obligations.
Constant connection problems. This includes intermittent drops in speed, lack of network connectivity, and other recurring problems. Customers who hand over rented equipment must make sure that it is in good working order.
Changes in tariffs and other terms of the contract. If the provider, without agreeing with the client, increases the payment, reduces the speed of the Internet or introduces other adjustments, then the client has the right to terminate the contract.
Another provider offers a better deal.
Change of residence, address of the rented premises, and so on.

How to terminate the contract with Rostelecom and return the equipment

Regardless of the reason that led to the termination of the contractual relationship with the company, you should pay off the debt for services already provided, as well as prepare the rented equipment for delivery to the provider.

A sample application form for terminating the agreement is downloaded on the official website or filled out directly at the representative office of the company. If it is not possible to visit the office in person, it is allowed to send the finished application by mail.

Termination of the contract with Rostelecom can be performed by proxy. To do this, a document of the approved form is drawn up. It should include a clause about what actions are allowed.

It is allowed to apply for termination of the agreement online (through the Payer's Personal Account).

If the subscriber has died, the provision of supporting documents of death and full repayment of the debt are required to cancel the agreement. The application for termination of the contract itself is filled out by a relative (heir) of the deceased subscriber.

The procedure for returning equipment depends on the terms of the contract. If it is indicated that the set-top box or router is redeemed by installment payments, then the subscriber needs to pay off the debt to Rostelecom.

If the equipment is rented, all available technical documentation and pass it on to the manager of the company. After that, you can apply for termination of the agreement with Rostelecom.

What documents are needed to terminate the contract

Regardless of whether the client came to the office in person or chose another option for terminating relations with the company, a package of documents is required. It must be remembered that the subscriber, according to contractual obligations, must pay the cost of services on the appointed date. Cancellation of the contract is not possible until the debt is repaid.

After the application is drawn up, you need to prepare the following package of papers:

documents proving your identity (passport, temporary certificate);
certificate of ownership of real estate (plus a photocopy);
act of acceptance / transfer of equipment for rent;
contract.

A package of ready documents and rented equipment are transferred to the provider.

How to terminate the contract if there is no way to go to the office

In addition to a personal visit to the representative office of the company, there are other ways. The client chooses the one that he considers the most acceptable:

submit an application through the Subscriber's Personal Account;
terminate the contract through a trustee (representing interests by proxy can be authorized by a relative, acquaintance, and so on);
send the completed application form to the postal address of Rostelecom.

When choosing remote options, it is important to take care of the return of equipment and payment of debts under the contract in advance.

Do I need to return the equipment (set-top box, router)

Termination of the agreement with Rostelecom will be accelerated if the client carefully examines the terms of the agreement in advance. The equipment is not returned if an installment plan was issued with a subsequent purchase. It is important to make sure that the cost of the equipment is paid in full. If the router was issued on a rental basis, it must be handed over to the provider.

How to buy Rostelecom equipment

To determine the conditions under which the equipment is redeemed, you should carefully study the contract. For each subscriber, the company offers individual options for selling routers.

There is a clause in the contract. That is where the conditions are. After the phrase "purchase and sale", the form of transfer of equipment to the subscriber is indicated. If “Deferred or installment payment” is entered, this means that the client is satisfied with the cost of the goods and the procedure for transferring them to ownership.

It is important to pay attention to the form of calculation. Upon termination of the agreement, the subscriber is charged to immediately pay the debt for the cost of equipment or arrange an installment plan.

Do I need to terminate the contract when moving?

One of the most common situations is a change of residence. Do I need to refuse telephony or Internet services in this case? For such clients, there is a special offer from Rostelecom, the essence of which is that termination of the contract in the event of a change of address is not required.

To determine whether there are technical possibilities for reconfiguring connected services already at a new address, you need to make a call to hotline. If the answer is positive, the subscriber can order and receive a "Moving" certificate. After moving to a new home, you need to visit the regional office of the company and activate the option.

Is it possible to terminate the contract for only one of the services without stopping using the others

Landline telephones are now used by many less people than before. The need for them has decreased. The question arises as to how to terminate the contract, for example, on home phone, but do not give up the Internet and television.

Such a variant of revision of contractual obligations is possible. After receiving an application for termination of the agreement for a certain type of service, the company's specialist contacts the subscriber. He can offer an economy option with keeping the number and the new rate.

By agreeing to the proposed conditions, you will not need to terminate the contract with Rostelecom for the Internet and television. The manager makes adjustments to the current conditions and issues new ones to the hands of the subscriber.

How to terminate an agreement with Rostelecom if the agreement is not for you

There are situations in which the property is rented out, or the tenant draws up a contract for himself and subsequently moves out. In such cases, Rostelecom suggests contacting the sales office.

Termination of the contract by the owner of the leased premises

It is allowed to close the contract with the company in such a situation. To do this, you must provide a package of documents:

passport;
ownership of real estate.

Termination of the contract by the heir of the subscriber

After the death of the subscriber, the contract should be reissued to a new person or terminated. In the first case, a birth or marriage certificate, a passport, a certificate of inheritance and a certificate from a notary are presented. Upon termination of the contract, you must provide a passport and death certificate.

Are there any penalties for early termination of the contract?

There are no penalties as such. However, in situations where the termination of the current agreement with Rostelecom for the Internet or other services is initiated during the promotional period or promotion, recalculation of payment is possible. This condition must be spelled out in the contract and conditions of accession to the shares. With timely payment, the contract can be closed. If payment is not made, then termination of the contract with Rostelecom becomes impossible.

Possible problems

The chance of being refused to close the contract is high if the service and service fees are not received in a timely manner, resulting in a debt. Repayment of obligations to Rostelecom is possible by receiving and paying an invoice at the office, Personal account or the VLIS system, where the subscriber can find out the current balance and the amount of the debt.

Problems when handing over equipment

Almost all subscribers receive equipment when connecting services. It is provided in such forms.

Free rent. It implies free use of devices for personal purposes. In case of termination of the contractual relationship, all equipment must be returned as a set. The specialist carefully examines the equipment, checks the completeness of the configuration, serviceability. If a breakdown is found, the cost of compensation is assigned.
Rent with monthly payment. It is offered to subscribers in situations where expensive equipment is required to provide the service.
Installment. It assumes that the cost of the equipment is paid by the subscriber within a certain period. As a result, the equipment becomes the full property of the client.

Everything is written in the contract. When applying for termination of services, these rules must be considered.

If the contract is lost

If the client's copy of the agreement is lost, you should call the company's call center. The operator will easily issue a copy based on information from the database.

Presence of debts

If there are outstanding financial obligations, a refusal to terminate the contract with Rostelecom is likely. Before accepting the application, the specialist checks the presence / absence of debt on the personal account and only after that accepts the application.

Regardless of the reason for terminating the contract - moving to a new address or disabling a certain type of service - changes are made only after the full repayment of the debt. You can find out the amount of debt in your Personal Account or check with the manager.

When you made a decision to connect the Internet, telephone or television from the company, then an appropriate contract for the provision of services was concluded with you. If suddenly, for some reason, you decide to disable any service, then you need to write an application to terminate the contract. In this article, we will look at the procedure and the list required documents.

Application for termination of the contract with Rostelecom

First of all, we need to fill it. Open it in a text editor and you will see the following page:

As you can see, we will need the number of the contract concluded with you, as well as information about the employee in whose name the application will have to be written. Naturally, you do not know the last name, first name and patronymic of the employee, so you will have to call the nearest branch of the company and clarify who to write the application to. After that, carefully read your contract, as it describes the conditions for terminating the contract. If you have rented any equipment or paid in installments, you will need to pay the full cost. Another very important thing is the amount of time that has passed since the conclusion of the contract. If it is less than a year, then look in the contract for information on the amount of compensation upon termination of the contract.

Termination of the agreement on the Internet Rostelecom

Termination of the contract for the Internet, most often, occurs due to a discrepancy between the actual speed of the Internet stated in the contract. Many users mistakenly believe that the provider is obliged to provide the Internet always at the maximum speed, although the maximum possible speed is indicated in the contract and this does not mean that it will be so. Usually, speed drops occur during peak hours, when most people return from work and sit down at computers and laptops. Technical failures on the line of a higher provider are not excluded.

So, you have decided to connect to another provider. If you have a router or modem that was given to you along with the contract, then we look at the conditions under which it was transferred to you. If you do not have a clause about selling it to you in installments, then it will be enough for you to return it. If such an item is present and the amount of its value has not yet been redeemed, then you will need to pay its full value.

Termination of the contract for

Interactive television has firmly entered our daily lives. Not only is the quality from a conventional antenna several times worse, but the set of additional services is very extensive. You can watch TV on several TVs at the expense of or even on computers, laptops, tablets and phones at the expense of an additional one. To watch television, Rostelecom needs a set-top box and a video sender. Their cost is very significant and, most often, they are purchased in installments for 36 months. If this period has not yet passed since the conclusion of the contract, then most likely you will need to fully redeem this equipment when terminating the contract. If you rented a set-top box, then it will be enough to pay the costs for the current month of providing this service.

Termination of the contract for the phone Rostelecom

With the advent cellular communication and available mobile phones, the demand for home landline phones has declined. Many believe that these expenses are useless and decide to turn off the Rostelecom phone. Before you complete the application, you should call the technical support and communicate your intentions. It is possible that the manager of the company will call you back and offer the so-called "economical", which will allow you to keep the phone in the apartment and reduce family expenses on it. If you are still firmly convinced that you want to disable it, then you should check the availability on your account and.

List of required documents for termination of the contract with Rostelecom

When you have filled out the sample application, you need to prepare the following list of documents:

passport of a citizen of the Russian Federation
certificate of ownership of the apartment and its photocopy
contract of sale of the apartment and its photocopy
the contract for the provision of services (Internet, television, telephone)

With all this, you need to come to the Rostelecom office. in your city you can find on our website. Before you go to a particular branch, call there and ask if they accept applications for termination of the contract, since this can not be done in every representative office.

Do not forget about the possibility of temporarily disconnecting the service during your departure or vacation, as this will save you time and you can easily resume using the services you are used to. If you were denied a termination attempt, you must provide a reason for the denial. If it is in the text of the contract you signed, then you will have to fulfill this condition. If it is not there, then you can write a registered letter addressed to the leadership of your city and state in detail the essence of your situation.

You should not think that if you simply stopped paying for a particular service of Rostelecom, then the contract with you is automatically terminated and you no longer have to pay anything. This attitude will lead to the fact that your debt will be transferred to the collection service and they will already begin to remind you of the need to pay. It is the laziness of customers that leads to conflict situations so save your time and nerves.

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There are many reasons for terminating a contract. The user can find a more profitable option, he no longer needs the services provided, he cannot afford the extra costs, the existing equipment is outdated, and new, more convenient and cheaper devices have replaced it. But all of the above is not of great importance, much more important is how to terminate the contract with Rostelecom for the Internet and other services. After all, the provider is not interested in losing a client and will definitely try to keep him. And non-compliance mandatory conditions may prevent you from refusing to cooperate with the company. So what needs to be done?

The main condition for refusing the services used is the complete absence of debts. Therefore, it is necessary either to give the rented equipment, or to buy the equipment received in installments. Otherwise, it will not work to refuse television and the Internet.

Having dealt with routers and receivers, you should write a statement. It is served in two ways:

personally visiting the office where the contract for the provision of services was signed;
by sending a registered letter to this address.

It is impossible to declare the desires that have appeared through the official website. It is also impossible to do this by phone, but by calling the support service, you can get detailed advice on the issue of interest.

Rostelecom: application for termination of the contract: sample

There is no single type of application for waiving television, the Internet or a landline phone. Users can write it in free form. However, several requirements must be met appearance document:

on the top right is the name of the organization - the recipient of the paper and the manager who will consider the application;
the surname, name and patronymic of the applicant are written below, always in full;
the address of the writer and contact details (mobile) are immediately indicated;
the word "statement" is written in the center;
under it the essence of the request is indicated;
the main text of the document must indicate the number of the contract to be terminated and the date when this should be done;
at the bottom is the date of submission of the paper and a signature with a transcript.

Office visit

The application option described above is convenient for sending a registered letter. Those who are ready to lose time and visit the branch of the company should not think about such trifles. But it is worth preparing and collecting the necessary things:

passport;
service contract;
equipment to be handed over;
money if the equipment has to be redeemed.

Having got to the company's specialist, it is necessary to inform the reason for the visit and present documents and equipment. He will complete the application himself.

It is most reliable to go to the office where the service was connected, whether it be the Internet online or a landline telephone, in which case the likelihood of receiving quality service increases and the chance of being refused help decreases.

Other options

In some cases, when the user wants to refuse the received service for 2-3 months, instead of termination, you can use blocking. This will save the service, but significantly reduce costs. In this case, the subscriber does not have to go anywhere. You can stop service by phone.

Sometimes users cannot find the contract that is necessary to cancel the service. In such situations, you will have to visit the office without it.

Rostelecom employees will use the client's passport data and find a second copy of the document.

In the absence of the opportunity to go to the office in person, you can entrust this matter to a loved one. To do this, you will need to issue a power of attorney for him. Without a power of attorney, the provider's employees simply will not listen to him, because he will not be able to confirm that his actions are competent and coincide with the subscriber's desires.

Possible difficulties and their solution

Having figured out how to terminate the contract with Rostelecom for a home phone, you should focus on possible difficulties.

The main difficulty that the company's clients may face is the presence of debts.

Any debt is a good reason for refusing to disable services.

You should check in advance whether bills are paid so that a visit to the office is not useless.

The next difficulty is related to the delivery of equipment. In some cases, it must be redeemed. This will affect those subscribers who took it with a delay or in installments. Those who have rented appliances should feel free to return the equipment. If it is not accepted, demand a written explanation and complain to higher management.

The last nuance to consider is the connection of individual services. Sometimes when the Internet is turned off, the television may also turn off. Or if you refuse the telephone line, the Internet may disappear. Such details should be clarified in advance.

Starting cooperation with Rostelecom, each client signs an agreement. This is how an agreement is concluded for any service, whether it be television, mobile communications or the Internet. To refuse them, you need to write a statement about the termination of the relevant contract. This material provides a complete list of documents and ways in which this can be done.

Application for termination of the contract

First, a valid client of the company needs to download to terminate the contract. Open the downloaded document in a text editor and see the following:

The position and surname of the person to whom it is addressed are already entered in the "header" of the application. The user needs to indicate his full name and enter the following information in the empty fields:

from what date he refuses the services of the company;
contract number (can be found in the document that you signed at the time of concluding the agreement with Rostelecom);
reasons for refusal;
date and signature.

Before taking the document to the service provider, it is necessary to pay in full. Re-read the previously signed contract and make sure that you did not rent or install any equipment from Rostelecom. If they did, then the debt must be paid in full.

The second important point concerns the time of termination of the contract. If the latter states that in case of refusal of services earlier than in a year, the client undertakes to pay some kind of compensation to the company, this will have to be done. The contract will be terminated only after the fulfillment of all the described obligations.

Termination of the contract for the Internet

Why can a client refuse the services of their provider? Most likely, due to the fact that the real speed of the Internet is much inferior to the one that the company guaranteed to provide. There is one here important nuance, causing various misunderstandings.

The contract for the supply of Internet services always indicates the maximum speed of the Internet. This does not mean that it will always be like this. At certain times of the day, the load on the provider's lines increases and the Internet speed drops.

This usually happens in the evenings, when most users return home and "dive" into world wide web. Due to overloads, all kinds of technical failures are possible, and not just a drop in Internet speed.

If you still decide to change providers in the hope of getting better services, first re-read your contract with Rostelecom. If you rented a router, you will have to return it to the company. Have you purchased equipment on credit? Kindly pay off the rest of the debt!

Termination of the contract for television

Rostelecom's interactive television is attracting more and more viewers. To ensure the quality of the broadcast, the company provides excellent equipment. No less seductive are a large number of interesting channels, as well as additional services, which can be found on the Rostelecom website.

One of them is Multiroom. This is a service that allows you to watch programs on several TVs at once. The Mullscreen service allows you to enjoy the chic quality of broadcasting on your laptop or phone. In order to enjoy all these benefits, when signing the contract, the client receives - usually by installments - quite expensive equipment: a video sender and a set-top box.

Installments are most often granted for 36 months. If the client refuses the services of Rostelecom earlier than this period, he, accordingly, will have to pay the remaining amount in full. If the listed equipment was rented, you just need to pay for using it in the current month.

Termination of the contract for the phone

Now almost everyone uses mobile communications. Accordingly, the need for home landline phone is gradually disappearing, and many Rostelecom customers decide to turn it off. To do this, call the company's technical support and voice your requirement to the operator.

Almost certainly, the manager will immediately offer an economy tariff from Rostelecom. With it, you can significantly reduce costs and, thanks to this, do not turn off your home phone. Doesn't this option work for you too? Then check if there is any debt on your account. If there is a debt, pay the company with a bank card and demand that the phone be turned off.

List of documents required for termination of the contract

The previously downloaded and completed application form for termination of the contract must be printed and taken to the company's office. The following documents should be attached to it:

passport;
certificate of ownership of the apartment (along with a photocopy of this document);
sale and purchase agreement, if you bought the property (+ copy);
actual agreement with Rostelecom.

You can choose the nearest office of the company to you in the list of branches of Rostelecom. Be sure to call the manager before visiting. Find out if this branch accepts applications for termination of contracts (in some, this service is not available).

If the representative office of the company accepts applications, but for some reason they refused you, be sure to find out the reason. By law, the client must fulfill all the terms of the contract. The agreement can then be terminated. Perhaps a representative of Rostelecom will point out just at this moment.

If there are no legally impeding circumstances, but they still do not want to accept your application, complain to the management of the company in your city. Send a registered letter to the central office and describe in detail the essence of your problem.

Attention! If you stop paying for the phone or the Internet, the contract with the company providing the service is not automatically canceled! But your debts continue to grow, which will very soon lead to the need to closely and extremely unpleasantly communicate with collectors.

Do not be lazy, write a statement and properly terminate your relationship with Rostelecom! Also, don't forget: you can temporarily disable the service if you plan to leave for a long time. Upon return, it can be connected again under the same conditions.

There are many complaints about the quality of Internet services provided by Rostelecom. Subscribers are dissatisfied with slow page loading, frequent crashes, rude support service, and unreasonably high maintenance costs. You can easily forget about such troubles for your own money by learning how to terminate the contract with Rostelecom, and then doing it.

Termination procedure

The Consumer Rights Protection Law (Article 32) allows citizens to refuse services they are dissatisfied with at any time. The main thing is to fully pay him for the work already done and compensate for the actual cash costs incurred, if any.

Therefore, the first thing to do in order to terminate the contract without problems is to pay off all debts. Then you need to collect a small set of documents, which includes:

internal passport;
an agreement with Rostelecom for the provision of services;
act of acceptance technical equipment(if it was transferred to the subscriber);
(about property);
contract for its sale.

The last two documents raise questions. Their necessity is questionable. Moreover, not every apartment where Rostelecom subscribers live is owned or acquired through sale and purchase. However, such a list is posted on the official website of the provider. And citizens who tried to part with the company without these documents warn about the intransigence of Rostelecom employees.

The documents are attached to the application, which is written in the name of the deputy director for commercial work. Citizens are invited to clarify his full name on their own, although the form of the form is posted on the organization's website. Although the application is not written to complain about Rostelecom, the compilers of the template ask elusive customers to indicate the reason for terminating the contract. You should also report:

his number;
conclusion date:
from which day the contract is terminated (at least 10 days from the date of application).

It is not possible to terminate the contract remotely. With an application and a set of documents, the subscriber will have to drive to the nearest office of Rostelecom, having previously specified whether they are engaged in terminating contracts. The company warns that this service is not available in all locations.

From the period specified by the subscriber, the contract must be terminated. If Rostelecom employees unreasonably refuse to do this, the subscriber has the right to draw up a claim letter.

Making a customer claim

Faced with a violation of consumer rights, a citizen needs to write a complaint against Rostelecom - addressed to the head of the company's territorial division. The claim details the facts:

what happened;
when;
with which employee did he communicate;
in which branch;
how the employee justified his position (or did not justify it at all);
in which the subscriber sees a violation of his rights.

In conclusion, the applicant's demand is made - how he proposes to solve the situation. Put his signature and date.

It is easy to make a claim to Rostelecom according to the model. The statement should not contain emotions, insults, unnecessary details - only dry facts and a specific proposal. Within 10 days after receiving the claim, the company's management is obliged to respond to it.

If the consideration of the claim letter is delayed, the Rostelecom client has a reason to apply:

to the head office of the company (in Moscow);
to Rospotrebnadzor;
to the judicial authorities.

A few nuances

Let's look at a few situations to be prepared for.

The contract to be terminated is in the name of another person

It often happens that the contract is drawn up for a family member who does not use the Internet. For example, a retired mother, who, unlike working children, is always at home. But it is one of them who wants to terminate the contract with the provider if the quality of service is low.

Without a power of attorney from the person specified in the contract for Internet services of Rostelecom, or his personal appeal to the provider, termination will not take place. Whoever actually uses the Internet or telephone, only the customer or his authorized representative has the right to terminate the relationship with the service provider. The client representative must have:

notarized power of attorney:
two passports (your own and the principal);
service agreement (if any).

Lost original copy of contract

The loss of the contract by the subscriber does not prevent its termination. Arriving at the office of the company, it is enough for a citizen to present a civil passport so that employees can find a second copy of the document stored in the organization using its details. Refusal of the employee to terminate the contract for given grounds illegal.

"Free" equipment turned out to be paid

An inattentive reading of the contract concluded with Rostelecom often leads to an unpleasant surprise. Having decided to leave this provider, the subscriber learns that he must fully or partially pay for the equipment provided "free of charge".

How fair this requirement is can be seen from the content of the contract. If the text indicates that all "gadgets" are transferred for sale, the client really must redeem them. He must pay the full cost, or only a part of it, depends on the terms of the contract under which the equipment was transferred - in installments or deferred. If in installments, then it is necessary to calculate whether he managed to fully pay the seller by the time the contract was terminated, and, if necessary, pay the balance. If the equipment was sold on a deferred basis, the subscriber will have to reimburse the provider for its full cost upon termination of the contract.

When the contract states that the equipment is leased to the client, the subscriber does not owe the company anything, since during the use of Rostelecom services rent charged him regularly. In this case, the citizen should only transfer the borrowed equipment in good condition and complete.

Communication with Rostelecom employees upon termination of the contract does not always go smoothly. However, having thoroughly prepared for it, the consumer has every chance to defend his rights. By being persistent and active, he will be able to easily part with the problematic provider, and move on to a more reliable service provider.

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