How to send goods by business lines. How to send cargo by a transport company business lines. Paperwork - it's easy to feel "ignorant"

Knitted a warm sweater and want to send it to your granddaughter? Or are you going to send unnecessary baby things to your sister who has just given birth? Or maybe you have a desire to send back a product that did not suit you? Well, then you looked at the address. This article will discuss how to send a parcel.

Moreover, we will consider this issue not only in the context of the Russian Post, as the most familiar method of sending, but also look for alternative ways gaining more and more popularity.

How to send a package via the Russian Post: 4 simple steps that will help you not look like a "stupid"

Most people send and receive parcels through the Russian Post. And this is no accident: before the appearance of various transport companies providing services for sending things, the Russian Post was the only intermediary in this direction between cities and even countries.

Now the services of the post office are used by both people of retirement age who simply do not know about alternative methods of sending, and people who are simply used to the post office. Agree, we send and receive some things infrequently, so it’s somehow reluctant to change the usual state of things for the sake of isolated cases.

The exceptions are active users of this type of service, who are looking for more convenient and maybe cheaper options. But more on that later. Now all attention is on the Russian Post.

How to send a parcel through the Russian Post with minimal loss of both time and nerve cells? How not to look like "not a reasonable child" in the eyes of the postal operator? How to manage to send a parcel on the very first visit to the post office? Practical Tips here!

Decide on the subject, place and time of departure

First, decide what you are going to send. Consider what kind of packaging you will need. Maybe it is a bulky product, perishable or breakable, requiring special treatment.

Before sending the parcel, find out the place where you will go with your luggage already prepared. Yes, you have your own post office where you usually receive letters, pay utility bills if anyone else does it this way, and so on. But not everything is so simple. All departments are divided into those that send things up to three kilograms, up to eight and so on. Find the branch you need in advance.

Now is the time! Do not go to the post office on a day off, for some reason, grannies, who are free on any day, attack the post office on weekends. The same applies to daytime, especially lunchtime. Better come to the very opening - then you will definitely get into the top ten!

Ah, the rules are the rules!

Be sure to read the sending rules so that the epic on how to send a parcel through the Russian Post does not end before it even starts.

This includes, firstly, the point of delivery. Check if the city where you are sending the parcel is on the list of prohibited cities. In this case, the shipment simply will not be delivered to the right place.

Be sure to check the list of items prohibited from shipping. Make sure your parcel is "clean" in this sense.

Also double-check the delivery address - you need to specify it as fully as possible so that the package is delivered on time and not to the "grandfather's village". Yes, and when filling out the shipping documents, please also include your full address. Anything can happen, if the departure is destined to play the role of a boomerang, then it must return to the right sender.

The most interesting and absurd part is the packaging of the package!

The main advice on how to send a package is in the right box. It's better not to take risks and buy a box on the spot, because. your container for many incomprehensible reasons may not suit the post office workers. The same applies to its design. In no case do not decorate the box with your branded stickers or inscriptions. And most importantly, don't use your own tape! Scotch tape should only be with the logo of the post office.

If there is an empty space in the box, fill it with newspapers or foam rubber. So you get more guarantee that things will reach their destination safe and sound, especially if they are breakable items.

In general, buy a box, adhesive tape, and what else you need directly at the post office and, as they say, you will be lucky.

Next, the box must be weighed to determine the cost of the shipment. By the way, the weight of the parcel is not the only parameter that affects its cost. This also includes the region of dispatch, the amount of delivery, postage. It is better to familiarize yourself with all the nuances on the company's website in advance and use the online calculator to know the approximate cost of sending.

Paperwork - it's easy to feel "ignorant"

Yes, it is the process of paperwork that can pretty much spoil your nerves, and feed the postal workers with your wasted energy. To minimize the waste of nerve cells, we recommend the following:

first take a queue, and then draw up documents;
do not forget to take with you not only your passport, but also a pen;
carefully read the requirements for the design of all forms, study the examples.

Now let's talk about what forms you need to fill out before sending the parcel.

cover address form, form 116;
form 7-p or address label for the parcel - this form is glued directly to the box;
inventory - if we send a valuable product;
customs declaration - if the value of the parcel exceeds five thousand rubles.

If you don't know the recipient's exact address, send poste restante.

Lastly, don't forget to take your receipt and keep it as the apple of your eye. The check is your guarantee that the item has been sent, it has a tracking number printed on it, by which you can track the stage of the shipment through the company's website. Also, the recipient can contact the department with this number in case of a delay in luggage.

How to send a parcel by a transport company?

Want to know how to send a parcel transport company? First you need to find a transport company that would provide services both at the point of departure and at the point of receipt. Next, you need to come to the terminal of the selected organization with a passport and cargo. We fill in the data about the recipient, that's it - the thing has been sent. Well, of course, do not forget to pay for services according to the company's tariffs.

As for delivery, it can be targeted, when the item sent for him is brought directly to the recipient's home. Or the luggage will be waiting for the recipient at the warehouse of the company's terminal. The first option, of course, will be more expensive.

Consider some of the most famous transport corporations.

Business Line

The company is engaged in the transport of goods by car, airlines, as well as using containers. The main advantages of the company are cargo insurance, which guarantees its safety. The service of tracking cargo through a special Internet service is also provided.

In addition, it is possible to register on the organization's website and receive a personal account. This gives the right to correspond with a personal manager on all matters of departure. Also, before sending the parcel, you can calculate the cost of delivery using an online calculator.

RATEK

The main feature of this transport company is that, in addition to Russia, it has branches in Kazakhstan. It also offers a door-to-door service. In this case, the company's managers will do everything themselves: they will take the necessary thing from you directly from the apartment and deliver it to the apartment with the desired address.

A personal account when registering on the site is also provided, as well as the ability to calculate the cost of sending. And the prices offered by this organization are always pleasing to the eye.

PEC

The company also delivers goods throughout Russia, cooperates with Kazakhstan, and more recently with China. Distinctive feature– minimum terms of cargo delivery.

You can send the necessary item directly from the company's warehouse, completing all the documents on the spot. And you can use the services of preliminary registration of the application through the website of the carrier.

WHALE

This transport company, in addition to Russia, Kazakhstan and China, covers Kyrgyzstan, Armenia and Belarus.

The peculiarity of the company is that it delivers goods from online stores, acting as an intermediary. Employees of the organization pick up the order from the supplier at the request of the online store and deliver it to the client.

ZhelDorExpedition

The very name of the company suggests that the main directions of shipment of goods are carried out through railway. At the same time, both long-distance and international shipping. You can easily send a parcel to Beijing or Dresden.

The options for sending and receiving a parcel are also diverse: from “terminal to terminal”, from “door to door”. It is also possible to use such services as "sender-terminal" or "terminal-receiver". Those. in the first case, your package will be picked up directly from the address, and in the second case, it will be delivered to the desired address.

As you can see, there are infinitely many options for sending a parcel by a transport company. The choice, as always, is yours. Choose a company that works both at the point of reception and at the point of departure, go to its website to get acquainted with the information, read customer reviews.

How to send a parcel from Aliexpress back?

Currently, the purchase of things from Aliexpress has gained great popularity. But there are situations when the ordered item for some reason did not fit. In this case, it is possible to return the goods. Due to the relevance this issue consider how to send a parcel with Aliexpress.

First you need to communicate with the supplier and explain to him that you want to return the goods. Here you have to work hard - you need to prove that the thing really did not fit, for example, the goods provided on the site and the goods in reality do not correspond to each other. Don't forget to attach photos as evidence.

After the seller has agreed within eight days, you can return the package back to China. As a rule, the goods purchased in this way are not bulky, therefore, in this case, when sending, you can use the services of the Russian Post.

Yes, and such advice: before sending a parcel with Aliexpress, calculate your benefit. If you are returning an expensive product, then this is justified, and you should not even deal with a cheap one - you will spend part of the money received for the goods on a postal order.

And so that the purchase of purchases does not cause you trouble, and this applies not only to Aliexpress, but also to any online store, check out the following articles:

How to send an EMS parcel?

If you have absolutely no time to wait and you are ready to overpay a little money for urgency, you can think about how to send an EMS parcel. EMS is an express shipment of any items both in Russia and abroad. In this case, a courier comes into play, who will pick up the shipment from anywhere and deliver it to any place. This type of shipment is assigned a special track number, by which you can always track it.

If there is no EMS courier service in your city, you will have to go to the post office yourself and follow all the steps described in the first chapter of this article. Specify which forms and which box will be needed. There are also weight restrictions - you can send a cargo weighing no more than 30 kg. and no more than 150 cm long. For shipment to some countries, weight restrictions reach up to 20, or even up to 10 kg.

If you are sending a thing across Russia, you can use the SMS notification service about the delivery of the goods to the recipient.

This is all the information on how to send an EMS parcel.

Conclusion

So, we figured out how to send a parcel. Choose the most suitable option for you and delight your relatives and friends who are far away from you with all sorts of pleasant gifts. And let the sending of the parcel be also a joyful and pleasant event for you.

Publication date: 04/24/2015

The sale of goods via the Internet, including bulletin boards, forums, specialized auction sites, is gaining momentum every day. Many people decide to sell some unnecessary things lying around at home, while others are constantly engaged in sales, ordering, for example, and reselling some goods from China. You can most often sell goods to a person in your city without much difficulty - in person, but transporting some thing to another city is already more problematic. In this case, the almighty Russian Post comes to the rescue, through which most of all parcel shipments across Russia pass. But is it possible send a parcel at the expense of the recipient using the services of the Russian Post? Not!

Naturally, no seller wants to send a parcel at his own expense. Even sending light and small parcels through the Russian Post costs at least 150-200 rubles. But the product itself is often not much more expensive.

Many sellers decide to send packages to their customers via cash on delivery. But I’ll say right away that it’s impossible at the expense of the recipient (buyer)! That is, no matter how you send the parcel through the Russian Post, in any case, the sender must pay for sending the parcel. That is, in this case, the Russian Post works according to the principle: Payment first, then delivery.

Why is it impossible to send a parcel through the Russian Post at the expense of the recipient? The answer in this case is simple: Russian Post is commercial organization, which does not assume the risks associated with possible non-payment by the recipient. After all, when sending a regular parcel to your relative or sending the goods by cash on delivery to the buyer, there is no guarantee that the relative or the buyer will decide to pick up the parcel and pay for postal services accordingly. Therefore, the sender pays for sending the parcel without fail!

The only way to send a parcel at the expense of the buyer is to take an advance payment from the buyer for delivery or include the cost of delivery in the amount of cash on delivery. But in any case, I repeat once again: if you send a parcel through the mail, then it is you who pay for the shipment!

Sending EMS parcels(express delivery) is also not a way out of this situation. In the case of EMS, the same rule applies as when sending parcels via the Russian Post.

Delivery at the expense of the buyer

You can send a parcel at the expense of the recipient only using the services of some transport companies (TC). It is worth noting that not every transport company provides such an opportunity, but finding a suitable shopping mall is quite realistic.

The cost of sending parcels through transport companies is higher than sending a similar parcel through the Russian Post. Sending through some shopping malls can cost 2-3 times more, or even more. But even in this case, you can find a completely adequate shopping mall with reasonable prices and, most importantly, with the possibility of delivery at the expense of the recipient. At the same time, delivery times through the TC, as a rule, are much shorter than those of the Russian Post.

I personally live in Penza. There are quite a lot of different transport companies in our city, but I only used the services of PEK. PEK is a fairly well-known transport company; it has offices in almost every major city in Russia (Voronezh, Krasnodar, Yekaterinburg, etc.). The full list of cities is on the official website: pecom.ru. PEC works on the principle: first payment, then delivery of the goods. That is, you can not pay a penny for delivery - and the recipient of the parcel will pay for it already in his city.

The cost of sending via PEC is very reasonable. The site has a calculator with which you can calculate the cost. And I’ll just say for example that today I sent a small parcel to Astrakhan weighing about 500 grams (photo below), and the recipient will pay only 300 rubles for it.

The stated delivery time for my package from Penza to Astrakhan is 4 days. Quite fast!

I did not use the services of other transport companies only because of the higher cost of delivery.

If you have experience sending parcels at the expense of the recipient in other ways or through other shopping malls, share in the comments.

» (clauses 1 and 4, art. 4) we are obliged to check documents containing information about the sender and recipient, as well as documents for the cargo with data on its properties and conditions of transportation.

Therefore, a Business Lines employee may ask you to open the packaging of the shipment for inspection to make sure that the shipment matches the description on the documents.

Also, in some cases, additional documents will be required. Please see the lists:

Entity
Sent personally by the leader	Original or copy of the minutes of the meeting/decision on election as the sole executive body certified by a notary or CEO legal entity; fill in the description.
	Power of attorney certified by sole executive body(or another person with a power of attorney for the right of substitution) and a seal. Choose the appropriate form: , , general power of attorney to receive and send , . The original or a copy of the document (it is not necessary to certify), which contains the name, nature, properties of the cargo. For example, bill of lading, invoice for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, packing list, invoice, sales receipt, delivery note, sale of goods, return to supplier. In the absence of such a document, fill in the inventory.
Individual
Sends personally	Identity document. The original or a copy of the document (it is not necessary to certify), which contains the name, nature, properties of the cargo. For example, bill of lading, invoice for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, packing list, invoice, sales receipt, delivery note, sale of goods, return to supplier. In the absence of such a document, fill in the inventory.
Sending through a representative	Notarized power of attorney. Identification document specified in the power of attorney. The original or a copy of the document (it is not necessary to certify), which contains the name, nature, properties of the cargo. For example, bill of lading, invoice for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, packing list, invoice, sales receipt, delivery note, sale of goods, return to supplier. In the absence of such a document, fill in the inventory.
Individual entrepreneur
Sends personally	Identity document. Certificate of registration with the tax authority in the original or a notarized copy. The original or a copy of the document (it is not necessary to certify), which contains the name, nature, properties of the cargo. For example, bill of lading, invoice for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, packing list, invoice, sales receipt, delivery note, sale of goods, return to supplier. In the absence of such a document, fill in the inventory.
Sending through a representative	Power of attorney certified individual entrepreneur and print. If the IP works without a seal - notarized. Choose the appropriate form of power of attorney: general power of attorney to send cargo, one-time power of attorney to send cargo, general power of attorney to send and receive, one-time power of attorney to send and receive. Identification document specified in the power of attorney. The original or a copy of the document (it is not necessary to certify), which contains the name, nature, properties of the cargo. For example, bill of lading, invoice for internal movement, universal transfer document, invoice, shipping specification, certificate, certificate, packing list, invoice, sales receipt, delivery note, sale of goods, return to supplier. In the absence of such a document, fill in the inventory.

These documents are necessary for the transportation of goods through the territory of Russia and are not transferred to the recipient. If documents need to be handed over to the recipient, the originals must be included in the shipment, and copies of the documents must be provided for transportation. You can also use additional paid service sending original supporting documents.

Documents for sending motorcycles

Motorcycles, snowmobiles, jet skis and other motor vehicles are subject to special conditions of carriage. Therefore, in addition to the standard package of documents ( , and ) for transportation, you need vehicle certificate or passport (PTS or STS).

If the sender and the owner of the cargo are different people, attach a document that confirms the relationship between them. For example:

A copy of the sales contract
A copy of the assignment agreement
Power of attorney for shipment

All copies must be certified:

— Yur. person - signature or seal
- Phys. face - with the inscription: "Copy is correct", full name, date and signature

Please attach the documents to the motorcycle tank over the stretch film or stick it to the original packaging in a visible place before sending it so that we do not open the packaging.

Kaliningrad: shipping details

When transporting to Kaliningrad and from Kaliningrad, the cargo crosses the state border of the Russian Federation. For this reason, there are special

You will need

- a box for sending;
- a form for sending cash on delivery;
- money to pay for postage.

Instruction

Pack your package. For this purpose, it is best to purchase a box of a suitable size directly from the post office. On the boxes that are sold there, there are fields for the address. But you can pack the parcel both at home and in the warehouse, unless you are going to make an inventory of the attachment. In the latter case, the parcel is finally closed at the post office so that the postal clerk can check that its contents correspond to the list you provided.

Parcels with postage paid by the recipient are best sent with a list of attachments. Fill out the appropriate form. It is drawn up in duplicate and certified by the signature of the operator. Put one copy in the parcel, keep the second one for yourself. It is necessary to make an inventory so that the recipient does not have claims against you. Seal the package carefully.

Calculate the cost of the payment. It should be such that the seller, in the role of which you are in this case, is not at a loss. total cost postage depends on the distance and the amount of cash on delivery. The postal clerk can give you the necessary advice.

To send a parcel at the expense of the recipient, ask for a special form. It is available at any post office. Fill in the required fields. In addition to the usual data for any postal item here you must also specify the amount of cash on delivery and the method of receiving money. They can be received by postal order or to a bank account. In the first case, enter your postal address, in the second - your bank details. The first option is for individuals. When sending such a parcel from the enterprise, the money received will need to be transferred through cash machine. The second method is universal, both a legal entity and an individual can receive money to a bank account.

Hand over the parcel and the completed form to the postal clerk. Don't forget to get your receipt. Keep it until you receive the money.

Sources:

mailing forms

Recently, it has become very popular to send orders via the Internet for various cosmetics, household appliances, goods for home and family. But not every person is able to figure it out on their own and not make a mistake when ordering. Follow some simple tips, and ordering goods via the Internet will not cause you any trouble at all.

Instruction

Visit the website of the online store that interests you. The site, as a rule, contains all the information about the operations that you must do before placing an order. Read all the instructions carefully, do not skip a single word. Read the text in small print.

Specify how you will receive your order and for how long, how much you will have to pay for the service provided, including postage.

In order to place an order, you must fully indicate the name of all goods and their quantity. If each product has a specific code, then be careful with the numbers. Having made a mistake in the figure, you will place an order for. The responsibility for such an act is solely the buyer if the order is made without assistance.

Transportation of goods is an integral part of the work of many organizations. First of all, this applies to those companies that supply certain goods, including large-sized devices for a variety of purposes. But it is not necessary to be an entrepreneur to order the transportation of goods in transport companies. Millions of people prefer Russian mail to use these shipping methods to save time and be more confident in the safety of the cargo.

One of the largest transport companies in Russian market is OOO "Business Lines". However, even considering the size of the company and the experience of its work, it can be difficult to work with it. In our article, we will talk about what nuances you should remember if you were provided with poor-quality service, and how to write a claim to Business Lines.

What to do first?

When faced with low-quality indication of services from Business lines, it is necessary to know some points. The fact is that employees of this company can in every possible way prevent you from collecting evidence of their guilt. This organization is also very typical of refusals to draw up acts or other papers, and even direct refusals to perform their own official duties.

In order to achieve justice and recover the losses incurred, you will need not only perseverance, but also endurance and patience. As practice shows, resolving emerging conflicts with Business Lines is an extremely difficult task. For this reason, you must immediately estimate the amount of damage, as well as decide for yourself how expedient it would be for you to spend your own time and effort on proceedings. In most cases, a decision can only be reached in court.

But what to do in the first place, when you just encountered a violation? Let's consider the option for both the recipient of the cargo and its sender.

If you are a recipient

After you arrived at the place of delivery of the goods and found damage:

In no case do not pick up the goods immediately;
Fix all damages on the photo or with the help of video right on the spot;
Contact the sender.

Information

If you had to deliver a certain purchase, then you can also refuse both the cargo and the payment for it and its delivery. In this situation, the cargo will be left at the storage warehouse at the Business Lines, the stay at which is paid. But do not be afraid of this, because such expenses can be reimbursed later in court.

The sender can take your side and deal with Business Lines himself. If you receive a refusal or he refuses to participate in the situation, then you must demand that a full-fledged act be drawn up, which will describe in detail all the damage. In no case do not agree to pay for shipping, because if you pay it, then by law you will no longer be able to reimburse it.

After you draw up an act or if you are refused, it is already worth writing a claim. Moreover, it may be that you need more than one claim.

Useful advice

The situations that arise with Business Lines can often be completely unpredictable. For this reason, we strongly recommend that you immediately book a call with one of our specialists so that you can receive a full consultation. If the cargo has a high value, and also if you have already paid a fee for it, you should not neglect legal protection. Consultation with our specialists is free of charge, and we are directly interested in ensuring that your rights are not violated and you are not misled.

If you are a sender

When you receive a notification that the recipient has refused the cargo, you need to contact him and find out in detail the nuances of the situation. It will be extremely helpful if he somehow recorded the condition of the cargo with the help of a photo or video or remembers the required details. All this information will help to preliminarily estimate the damage caused to the cargo. Having estimated the approximate amount, you can decide for yourself in advance how expedient the proceedings with Business Lines will be, because it is almost always quite difficult.

You can demand that the transport company deliver it back to you, but upon arrival of the goods, do not rush to pick it up. You need to demand that Business Lines draw up a full-fledged act in which all damages will be recorded. In case of refusal, we strongly recommend that you hire an expert from the Chamber of Commerce and Industry or the Consumer Protection Committee to draw up an act. Appeal to less significant organizations may result in Business Lines challenging the act and may indeed challenge it.

In addition to the struggle to draw up a complete act and warn Business Lines about the desire to carry out, you will need this transport company.

Information

The practice of litigation with Business Lines is quite extensive. A special difference between conflicts with this company is that they try to delay the process as much as possible. You should be prepared for the fact that the documents will be unexpectedly "lost", and the words of the company's employees contradict each other. However, almost always the court takes the side of the injured party, because in many ways such an acute unwillingness of the Business Lines to resolve the issue only harms them.

How should a claim be made?

If we refer to the current legislation, then the claim has a free form of writing. However, there are unwritten rules for its compilation, thanks to which it will have the maximum possible legal weight as a document.

The claim must include:

The full legal name of the Business lines and their legal address. You can write it out of the concluded contract;
your data. Depending on whether you are a legal or individual, you will need either a full name with a legal address, or full name and place of residence (or registration), including contact details;
Descriptions of what happened which should be a list of facts, supported by dates, testimony, as well as other necessary data. We strongly recommend supporting the facts of violations with appropriate references to the contract or legislation;
Requirements for business lines. Based on what happened, you must put forward reasonable demands, the legality of which should be supported by documents or clauses of the contract (as well as legislation);
Deadlines for problem solving, after which you will have the right to take certain actions. That is, you will also need to indicate the consequences of non-fulfillment or complete refusal of this claim.

After that, the claim must already be signed, dated and a copy of it issued. Since dealing with this freight company can be quite unpredictable, we recommend filing each of the claims not in duplicate, but in triplicate.

Useful advice

We strongly recommend not only to use the advice of a lawyer, but also to involve him in resolving this conflict. If, after two complaints about certain actions of the Business Lines employees, the decision process does not get off the ground, the participation of a qualified lawyer will be more than justified. In addition to accompaniment and verified actions, the chances of recovering all expenses will increase dramatically. After all, it is the pre-trial actions of each of the parties that are of great importance for the trial.

Sample Claim

Sample Documents

Filing a claim on the Business Lines website

Today, there is not only a way to file a personal claim, but also an online claim. It can be submitted in your personal account on the official website of Business Lines. The rules for its compilation practically do not differ from those described above, except that the form for such an appeal is greatly simplified.

You will need:

Select Claims from the menu. To do this, select your login in the upper right corner and click on it;
Once in the claim log, click on the "Create Claim" button.

After opening the form to fill out, you will need to enter the required information. For the most part, the form is a choice of several options for various issues. After providing the required data, the claim will be created and you will need to print it, sign, scan and attach an image to the claim. Only after this action you can send it to work.

But what about documents, you ask? The fact is that you will need to open the claim again, and then attach documents to it. In the proposed options there will be points for a variety of copies of papers. But before attaching them, consider the fact that they must be legally correct, have all the necessary signatures, seals or other assurances.