How to send a parcel by business lines How to send a parcel by the transport company "Business Lines": instructions. Who can pay for services

Transportation of goods is an integral part of the work of many organizations. First of all, this applies to those companies that supply certain goods, including large-sized devices for a variety of purposes. But it is not necessary to be an entrepreneur to order the transportation of goods in transport companies. Millions of people prefer Russian mail to use these shipping methods to save time and be more confident in the safety of the cargo.

One of the largest transport companies in Russian market is an LLC Business Line". However, even considering the size of the company and the experience of its work, it can be difficult to work with it. In our article, we will talk about what nuances you should remember if you were provided with poor-quality service, and how to write a claim to Business Lines.

What to do first?

When faced with low-quality indication of services from Business lines, it is necessary to know some points. The fact is that employees of this company can in every possible way prevent you from collecting evidence of their guilt. This organization is also very typical of refusals to draw up acts or other papers, and even direct refusals to perform their own official duties.

In order to achieve justice and recover the losses incurred, you will need not only perseverance, but also endurance and patience. As practice shows, resolving emerging conflicts with Business Lines is an extremely difficult task. For this reason, you must immediately estimate the amount of damage, as well as decide for yourself how expedient it would be for you to spend your own time and effort on proceedings. In most cases, a decision can only be reached in court.

But what to do in the first place, when you just encountered a violation? Let's consider the option for both the recipient of the cargo and its sender.

If you are a recipient

After you arrived at the place of delivery of the goods and found damage:

• In no case do not pick up the goods immediately;
• Fix all damages on the photo or with the help of video right on the spot;
• Contact the sender.

Information

If you had to deliver a certain purchase, then you can also refuse both the cargo and the payment for it and its delivery. In this situation, the cargo will be left at the storage warehouse at the Business Lines, the stay at which is paid. But do not be afraid of this, because such expenses can be reimbursed later in court.

The sender can take your side and deal with Business Lines himself. If you receive a refusal or he refuses to participate in the situation, then you must demand that a full-fledged act be drawn up, which will describe in detail all the damage. In no case do not agree to pay for shipping, because if you pay it, then by law you will no longer be able to reimburse it.

After you draw up an act or if you are refused, it is already worth writing a claim. Moreover, it may be that you need more than one claim.

Useful advice

The situations that arise with Business Lines can often be completely unpredictable. For this reason, we strongly recommend that you immediately book a call with one of our specialists so that you can receive a full consultation. If the cargo has a high value, and also if you have already paid a fee for it, you should not neglect legal protection. Consultation with our specialists is free of charge, and we are directly interested in ensuring that your rights are not violated and you are not misled.

If you are a sender

When you receive a notification that the recipient has refused the cargo, you need to contact him and find out in detail the nuances of the situation. It will be extremely helpful if he somehow recorded the condition of the cargo with the help of a photo or video or remembers the required details. All this information will help to preliminarily estimate the damage caused to the cargo. Having estimated the approximate amount, you can decide for yourself in advance how expedient the proceedings with Business Lines will be, because it is almost always quite difficult.

You can demand that the transport company deliver it back to you, but upon arrival of the goods, do not rush to pick it up. You need to demand that Business Lines draw up a full-fledged act in which all damages will be recorded. In case of refusal, we strongly recommend that you hire an expert from the Chamber of Commerce and Industry or the Consumer Protection Committee to draw up an act. Appeal to less significant organizations may result in Business Lines challenging the act and may indeed challenge it.

In addition to the struggle to draw up a complete act and warn Business Lines about the desire to carry out, you will need this transport company.

Information

The practice of litigation with Business Lines is quite extensive. A special difference between conflicts with this company is that they try to delay the process as much as possible. You should be prepared for the fact that the documents will be unexpectedly "lost", and the words of the company's employees contradict each other. However, almost always the court takes the side of the injured party, because in many ways such an acute unwillingness of the Business Lines to resolve the issue only harms them.

How should a claim be made?

If we refer to the current legislation, then the claim has a free form of writing. However, there are unwritten rules for its compilation, thanks to which it will have the maximum possible legal weight as a document.

The claim must include:

• The full legal name of the Business lines and their legal address. You can write it out of the concluded contract;
• your data. Depending on whether you are a legal or individual, you will need either a full name with a legal address, or full name and place of residence (or registration), including contact details;
• Descriptions of what happened which should be a list of facts, supported by dates, testimony, as well as other necessary data. We strongly recommend supporting the facts of violations with appropriate references to the contract or legislation;
• Requirements for business lines. Based on what happened, you must put forward reasonable demands, the legality of which should be supported by documents or clauses of the contract (as well as legislation);
• Deadlines for problem solving, after which you will have the right to take certain actions. That is, you will also need to indicate the consequences of non-fulfillment or complete refusal of this claim.

After that, the claim must already be signed, dated and a copy of it issued. Since dealing with this freight company can be quite unpredictable, we recommend filing each of the claims not in duplicate, but in triplicate.

Useful advice

We strongly recommend not only to use the advice of a lawyer, but also to involve him in resolving this conflict. If, after two complaints about certain actions of the Business Lines employees, the decision process does not get off the ground, the participation of a qualified lawyer will be more than justified. In addition to accompaniment and verified actions, the chances of recovering all expenses will increase dramatically. After all, it is the pre-trial actions of each of the parties that are of great importance for the trial.

Sample Claim

Sample Documents

Filing a claim on the Business Lines website

Today, there is not only a way to file a personal claim, but also an online claim. It can be submitted in your personal account on the official website of Business Lines. The rules for its compilation practically do not differ from those described above, except that the form for such an appeal is greatly simplified.

You will need:

• Log in to your personal account or register on the site;

• Select Claims from the menu. To do this, select your login in the upper right corner and click on it;
• Once in the claim log, click on the "Create Claim" button.

After opening the form to fill out, you will need to enter the required information. For the most part, the form is a choice of several options for various issues. After providing the required data, the claim will be created and you will need to print it, sign, scan and attach an image to the claim. Only after this action you can send it to work.

But what about documents, you ask? The fact is that you will need to open the claim again, and then attach documents to it. In the proposed options there will be points for a variety of copies of papers. But before attaching them, consider the fact that they must be legally correct, have all the necessary signatures, seals or other assurances.

Quite often there is a need to send some kind of cargo from one locality to another. There are many shipping options. Small parcel can be , courier service or through a shipping company. For large loads, you can hire transport or also use the services of a transport company. In this article we will tell you how to send the goods transport company Business Line.

There are two options for shipping cargo via Business Lines: shipping from an address and shipping from a terminal. In the first case, the cargo will be picked up from the address you specified, in the second case, the cargo must be delivered to the nearest terminal of the transport company on your own. Terminal addresses can be found on the Business Lines website.
Consider the algorithm for sending cargo from the transport terminal, since this method is the least expensive. To save time, we recommend that you place a preliminary order for transportation.
1. Go to the website of the transport company
2. Select the item "Send cargo from the terminal"

3. We are looking for the nearest Business Lines terminal to you
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measurement: m, cm or mm), weight in kg and volume of cargo in m3 (the volume of cargo will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, the hazard class (if necessary) and the declared value. The declared value is the price of the cargo, which is taken into account in the insurance. The transport company will compensate you for it if something happens to the cargo.

4.3. Specify the point of departure, the point of delivery and the date of delivery of the goods

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will enter the estimated cost of cargo transportation.

6. Next, specify the details of the sender and the details of the recipient of the goods, select the payer and the form of payment.
7. After all the operations are completed, all you have to do is print out the application for delivery, attach the necessary documents and hand over the goods to the transport company.

Payment for Business Lines services is possible Bank transaction by account, in cash, online in the tracker, Personal Account or mobile application, as well as by bank card at the terminal. Return Money possible both in cash and non-cash payment.

Payment Methods

Bank transfer by account

We will generate an invoice for you. You can also order an invoice yourself on the website or in the dispatch journal of your Personal Account. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not been made by the time of receipt of the cargo, you must have a payment order with a bank mark at the terminal. If the mark is electronic, then the seal of the paying company and the signature of an authorized representative of the organization are required.

To receive the cargo at the address, provide a payment order with a bank mark to your personal manager in advance or send it to.

Cash payment

Payment for transportation in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurement of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by bank card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). Cards accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

• To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In the event that frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• third party

Payment for services can be divided between the parties to the contractual relationship. For example, when ordering cargo transportation from Moscow to St. Petersburg, the sender can pay only for the “delivery from address” service so that the cargo is delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for transportation while in the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer to the account or by bank card on the website and in the mobile application
• Payment is made in Russian rubles
• When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

Refunds

You can return the funds in case of overpayment, refusal of the paid service or return of the deposit. The return procedure differs depending on how you paid for the service:

Refunds for cash payments

If you paid for services in cash, the money can be returned:

• on the day of payment - in cash at the terminal
• on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to present to the cashier check and cash receipt order(if it was issued).

When applying on another day, fill out an application for a refund (for; for) and attach documents according to. This can be done at the Business Lines terminal or remotely: just send the completed application and documents to or to the mail of your manager.

Funds will be transferred to the account within 10 days.

Refunds when paying with a bank card

To return the entire amount paid to the card from which the payment was made, it is enough to contact the cashier at any Business Lines terminal.

In cases where you refuse one service out of several and you need to return only a part of the amount paid, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the Business Lines terminal. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach documents as required
• Send the completed application and documents to the mail of your manager. If you do not have a personal manager, by mail. You can also transfer the completed application and documents to the cashier at any convenient Business Lines terminal
• Funds will be transferred to the account within 10 days

The return of funds to the bankrupt company is made only by bank transfer after presentation of a letter from the bankruptcy trustee. You do not need to fill out a return form.

Before sending the goods by a transport company, it is necessary to take into account all the nuances that may affect the process of its transportation. PEK specialists will help you in solving your problem. We organize cargo transportation, carefully considering each of its stages.

Prepare your shipment for shipment

Before sending the goods, you must make sure that the shipment itself and its packaging comply with the general requirements for transportation. You can find information about all types of additional packaging on the website of the transport company "PEK".

Choose a method of receiving cargo

Before sending a parcel by a transport company, it is necessary to choose a method for receiving it by the client at the destination. We issue goods at the branch or deliver to the address of the recipient. Address delivery can be carried out both within the city and to settlements located within 300 km from the branch.

Hand over the cargo to PEK specialists

You can order the service "Cargo collection" in the transport company "PEK". Our specialists will pick up the cargo at your address and deliver it to the PEK warehouse. The shipment will be processed and sent to the recipient. You can also bring the goods to the branch on your own and arrange everything Required documents for transportation on site. Before you arrive at the branch to send the parcel by the transport company, you can fill out a preliminary clearance application on our website, indicating all the parameters of the cargo and the desired additional services. This will significantly save time when delivering goods at the branch.

Knitted a warm sweater and want to send it to your granddaughter? Or are you going to send unnecessary baby things to your sister who has just given birth? Or maybe you have a desire to send back a product that did not suit you? Well, then you looked at the address. This article will discuss how to send a parcel.

Moreover, we will consider this issue not only in the context of the Russian Post, as the most familiar method of sending, but also look for alternative ways gaining more and more popularity.

How to send a package via the Russian Post: 4 simple steps that will help you not look like a "stupid"

Most people send and receive parcels through the Russian Post. And this is no accident: before the appearance of various transport companies providing services for sending things, the Russian Post was the only intermediary in this direction between cities and even countries.

Now the services of the post office are used by both people of retirement age who simply do not know about alternative methods of sending, and people who are simply used to the post office. Agree, we send and receive some things infrequently, so it’s somehow reluctant to change the usual state of things for the sake of isolated cases.

The exceptions are active users of this type of service, who are looking for more convenient and maybe cheaper options. But more on that later. Now all attention is on the Russian Post.

How to send a parcel through the Russian Post with minimal loss of both time and nerve cells? How not to look like "not a reasonable child" in the eyes of the postal operator? How to manage to send a parcel on the very first visit to the post office? Practical Tips here!

Decide on the subject, place and time of departure

First, decide what you are going to send. Consider what kind of packaging you will need. Maybe it is a bulky product, perishable or breakable, requiring special treatment.

Before sending the parcel, find out the place where you will go with your luggage already prepared. Yes, you have your own post office where you usually receive letters, pay utility bills if anyone else does it this way, and so on. But not everything is so simple. All departments are divided into those that send things up to three kilograms, up to eight and so on. Find the branch you need in advance.

Now is the time! Do not go to the post office on a day off, for some reason, grannies, who are free on any day, attack the post office on weekends. The same applies to daytime, especially lunchtime. Better come to the very opening - then you will definitely get into the top ten!

Ah, the rules are the rules!

Be sure to read the sending rules so that the epic on how to send a parcel through the Russian Post does not end before it even starts.

This includes, firstly, the point of delivery. Check if the city where you are sending the parcel is on the list of prohibited cities. In this case, the shipment simply will not be delivered to the right place.

Be sure to check the list of items prohibited from shipping. Make sure your parcel is "clean" in this sense.

Also double-check the delivery address - you need to specify it as fully as possible so that the package is delivered on time and not to the "grandfather's village". Yes, and when filling out the shipping documents, please also include your full address. Anything can happen, if the departure is destined to play the role of a boomerang, then it must return to the right sender.

The most interesting and absurd part is the packaging of the package!

The main advice on how to send a package is in the right box. It's better not to take risks and buy a box on the spot, because. your container for many incomprehensible reasons may not suit the post office workers. The same applies to its design. In no case do not decorate the box with your branded stickers or inscriptions. And most importantly, don't use your own tape! Scotch tape should only be with the logo of the post office.

If there is an empty space in the box, fill it with newspapers or foam rubber. So you get more guarantee that things will reach their destination safe and sound, especially if they are breakable items.

In general, buy a box, adhesive tape, and what else you need directly at the post office and, as they say, you will be lucky.

Next, the box must be weighed to determine the cost of the shipment. By the way, the weight of the parcel is not the only parameter that affects its cost. This also includes the region of dispatch, the amount of delivery, postage. It is better to familiarize yourself with all the nuances on the company's website in advance and use the online calculator to know the approximate cost of sending.

Paperwork - it's easy to feel "ignorant"

Yes, it is the process of paperwork that can pretty much spoil your nerves, and feed the postal workers with your wasted energy. To minimize the waste of nerve cells, we recommend the following:

• first take a queue, and then draw up documents;
• do not forget to take with you not only your passport, but also a pen;
• carefully read the requirements for the design of all forms, study the examples.

Now let's talk about what forms you need to fill out before sending the parcel.

• cover address form, form 116;
• form 7-p or address label for the parcel - this form is glued directly to the box;
• inventory - if we send a valuable product;
• customs declaration - if the value of the parcel exceeds five thousand rubles.

If you don't know the recipient's exact address, send poste restante.

Lastly, don't forget to take your receipt and keep it as the apple of your eye. The check is your guarantee that the item has been sent, it has a tracking number printed on it, by which you can track the stage of the shipment through the company's website. Also, the recipient can contact the department with this number in case of a delay in luggage.

How to send a parcel by a transport company?

Do you want to know how to send a parcel by a transport company? First you need to find a transport company that would provide services both at the point of departure and at the point of receipt. Next, you need to come to the terminal of the selected organization with a passport and cargo. We fill in the data about the recipient, that's it - the thing has been sent. Well, of course, do not forget to pay for services according to the company's tariffs.

As for delivery, it can be targeted, when the item sent for him is brought directly to the recipient's home. Or the luggage will be waiting for the recipient at the warehouse of the company's terminal. The first option, of course, will be more expensive.

Consider some of the most famous transport corporations.

Business Line

The company is engaged in the transport of goods by car, airlines, as well as using containers. The main advantages of the company are cargo insurance, which guarantees its safety. The service of tracking cargo through a special Internet service is also provided.

In addition, it is possible to register on the website of the organization and receive personal account. This gives the right to correspond with a personal manager on all matters of departure. Also, before sending the parcel, you can calculate the cost of delivery using an online calculator.

RATEK

The main feature of this transport company is that, in addition to Russia, it has branches in Kazakhstan. It also offers a door-to-door service. In this case, the company's managers will do everything themselves: they will take the necessary thing from you directly from the apartment and deliver it to the apartment with the desired address.

A personal account when registering on the site is also provided, as well as the ability to calculate the cost of sending. And the prices offered by this organization are always pleasing to the eye.

PEC

The company also delivers goods throughout Russia, cooperates with Kazakhstan, and more recently with China. Distinctive feature– minimum terms of cargo delivery.

You can send the necessary item directly from the company's warehouse, completing all the documents on the spot. And you can use the services of preliminary registration of the application through the website of the carrier.

WHALE

This transport company, in addition to Russia, Kazakhstan and China, covers Kyrgyzstan, Armenia and Belarus.

The peculiarity of the company is that it delivers goods from online stores, acting as an intermediary. Employees of the organization pick up the order from the supplier at the request of the online store and deliver it to the client.

ZhelDorExpedition

The very name of the company suggests that the main directions of shipment of goods are carried out through railway. At the same time, both long-distance and international shipping. You can easily send a parcel to Beijing or Dresden.

The options for sending and receiving a parcel are also diverse: from “terminal to terminal”, from “door to door”. It is also possible to use such services as "sender-terminal" or "terminal-receiver". Those. in the first case, your package will be picked up directly from the address, and in the second case, it will be delivered to the desired address.

As you can see, there are infinitely many options for sending a parcel by a transport company. The choice, as always, is yours. Choose a company that works both at the point of reception and at the point of departure, go to its website to get acquainted with the information, read customer reviews.

How to send a parcel from Aliexpress back?

Currently, the purchase of things from Aliexpress has gained great popularity. But there are situations when the ordered item for some reason did not fit. In this case, it is possible to return the goods. Due to the relevance this issue consider how to send a parcel with Aliexpress.

First you need to communicate with the supplier and explain to him that you want to return the goods. Here you have to work hard - you need to prove that the thing really did not fit, for example, the goods provided on the site and the goods in reality do not correspond to each other. Don't forget to attach photos as evidence.

After the seller has agreed within eight days, you can return the package back to China. As a rule, the goods purchased in this way are not bulky, therefore, in this case, when sending, you can use the services of the Russian Post.

Yes, and such advice: before sending a parcel with Aliexpress, calculate your benefit. If you are returning an expensive product, then this is justified, and you should not even deal with a cheap one - you will spend part of the money received for the goods on a postal order.

And so that the purchase of purchases does not cause you trouble, and this applies not only to Aliexpress, but also to any online store, check out the following articles:

How to send an EMS parcel?

If you have absolutely no time to wait and you are ready to overpay a little money for urgency, you can think about how to send EMS parcel. EMS is an express shipment of any items both in Russia and abroad. In this case, a courier comes into play, who will pick up the shipment from anywhere and deliver it to any place. This type of shipment is assigned a special track number, by which you can always track it.

If there is no EMS courier service in your city, you will have to go to the post office yourself and follow all the steps described in the first chapter of this article. Specify which forms and which box will be needed. There are also weight restrictions - you can send a cargo weighing no more than 30 kg. and no more than 150 cm long. For shipment to some countries, weight restrictions reach up to 20, or even up to 10 kg.

If you are sending a thing across Russia, you can use the SMS notification service about the delivery of the goods to the recipient.

This is all the information on how to send an EMS parcel.

Conclusion

So, we figured out how to send a parcel. Choose the most suitable option for you and delight your relatives and friends who are far away from you with all sorts of pleasant gifts. And let the sending of the parcel be also a joyful and pleasant event for you.