Business idea recruitment of home staff. Business idea: babysitter for an hour. Sample business plan: calculation of expenses and income, project payback

Many modern mothers today prefer to transfer the reins of domestic government, and with them the upbringing of their own baby, into the experienced hands of professionals. This trend is getting stronger every year.

Being a mother, experienced parents assure, is also work. Moreover, it is really tiring and difficult: irregular working hours, lack of wages, constant headaches due to nervous tension. A job that makes any office position seem like a seaside resort. This is partly why many modern mothers today prefer to transfer the reins of domestic government, and with them the upbringing of their own baby, into the experienced hands of professionals. This trend is getting stronger every year.

That is why the recruitment of personnel for children of different ages in recent years has moved from the category of a simply developing business to the category of a very profitable one.

Personal Features

Irina Gurenkova, head of the Assistant recruitment agency, welcomes me, as usual, with a cup of tea and a box of chocolates.

- Grateful parents? I nod at a 600-gram colorful package of Assorted Chocolates.

- How! Irina smiles back. - Grateful employed. Parents rarely bring sweets. They think: they paid, and that's enough for them.

- It's kinda weird.

- What's so strange?

- So it seems that they often pay for schooling, but teachers still wear sweets

The selection of domestic staff in general and a nanny for a child in particular is one of those types of business in which much, and even too much, depends directly on the human factor.

“The difficulty is that mothers choose a nanny not for their child, but for themselves,” says Irina Gurenkova. – Therefore, it is often important not only how professional the nanny is in one way or another, but also how much she knows how to please people, how she can present herself in the family. It is important, and what kind of customer sees the future nanny. Too much in this business depends on the opinions and personal views of people.

Irina places an application form for one of her clients in front of her. In the column "phones of potential governesses" about 30 names are written in Irina's neat handwriting. In the margins are still someone's phone numbers and some notes like minuses and pluses.

“I have been looking for a nanny for this lady for two months now. Nonsense really. I've found at least 20 first-class nannies for her, and I don't know how many just good ones. Her arguments not in favor of these workers, as a rule, are as follows: "She wants me to like it. I don't like it when people flatter." Of course he does. She wants to be hired. But can you explain this to my client? .. And sometimes the nanny does not look like that and her manicure is not the highest grade. In a word, I did not like it - that's all.

It has gotten to the point that the nanny is often chosen according to the sign of the zodiac. We even have such a column in the questionnaire: "Zodiac sign".

“Why are you bothering with such a difficult client?” I'm interested.

- I'm curious to "finish" her in the end, - Irina laughs.

Another feature: a recruitment agency for the selection of domestic staff does not have basic guidelines in the selection of personnel for its clients. Hence the huge search problem for picky customers.

“We have no idea what a nanny should do,” says Galina Alekseeva, general director of the Liga home service agency, “the law does not even spell out what kind of profession this is. As a rule, people who work in this area do not have a work book. Accordingly, the responsibilities are blurred.

“People want a nanny to take care of the child, clean and cook for the whole family,” continues Irina Gurenkova. - All this at best for one and a half thousand euros per month. And if, God forbid, the nanny does not meet all these requests and requirements, the agency is to blame.

At the peak of fashion

Recruiting in the direction of "home staff" originated in Moscow in the mid-1990s. And it all started with nannies and governesses. It was then that women appeared in the capital who did not see anything bad and reprehensible in having their child raised by a "someone else's grandmother", while they themselves, providing their child with a decent future, would rise higher and higher up the career ladder. Moreover, says Galina Alekseeva, in these years, taking a nanny, and even "from the agency", becomes a matter of prestige.

Galina’s deputy and just a colleague in the shop, Elena Karachkova, notes: “Don’t forget, everything always has its own fashion. In the mid-90s, a fashion for nannies arose. a child to anyone other than kindergarten teachers. Of course, high-ranking officials in the country hired both governesses and nannies for their children. But until the 90s, middle-class people could not afford this. There was even a certain stereotype: to take someone to it's not good for one's own house, and even more so for servants. And in the 90s, stereotypes are crumbling. Young families want to live in a new way. And such a "fashion" arises. Many agencies that exist today are created on the wave of this fashion.

Galina Alekseeva, however, is inclined to believe that the emergence of agencies is due not only to the notorious fashion, but also to the natural need of people: “Working people need a nanny. And in the 90s there are a lot of working women. So, imagine: you choose your own nanny For example, they wrote that they need a woman from 30 to 40 years old with a Moscow residence permit.Yes, a dozen of those who are already over 50, and two dozen of those who do not have a Moscow residence permit will call you.A normal person has no time to filter such "callers". That's why we are needed."

New wave: who wins?

Those who emerged outside the "wave" have a chance, recruiters say, but they are small compared to what opportunities were provided to agencies in the 1990s.

“Today, more than 300 agencies in Moscow are engaged in the selection of domestic staff,” says Galina Alekseeva. “That's a lot. The competition is huge, and it will be difficult to make a name for yourself.

Irina Gurenkova tells her story.

I came into this business in 2000. At first I came just as a manager, and then the idea arose to “open up” myself. I got a job as a top manager for one person who was ready to finance his own agency, on the condition that another person would actually lead it. Then, after a while, she saved up money and already opened herself, because we broke up with that partner. And then I just realized what the work of a recruitment agency is. First, it's a round-the-clock search and stress. You need to call your parents in the evening: only at this time normal people are freed from their work. Accordingly, the negotiations are all the same in the evening. And during the day you, like crazy, rush about in search of the right people for the positions of governesses and nannies. In addition, it costs a lot of work to find a suitable office. And you also need to keep track of your profits.

- Well, of course, this is business.

Yes, business. The situation around recruitment agencies is so uneven, everything is so unregulated by law that the market is actually "black". There are a lot of private traders who work directly with parents and often "throw" recruitment agencies. They suggest: they say, maybe we can agree without an agency? And parents are happy. You don't have to pay taxes to the government.

For a year, Irina worked only for the salary of her managers, rent and advertising in a print publication. There was simply no money left for his salary. That's how they survived.

Oksana Ozerova is just starting her business: the agency for the selection of professional nannies and governesses "Land of Oz" was opened under her leadership just a year ago. “The only thing I can say,” Oksana comments on the situation, “I have been doing business for the tenth month. But during this time I have not earned anything yet.” The head of the "Land of Oz" plans to survive the period of lack of money in the same way as Irina - as if it were a natural disaster.

Nevertheless, the profitability of a business that has grown in weight and age, according to professionals, is usually not lower than 30%. The most profitable services are the selection of a nanny "for an hour" (as a rule, there are much more such applications than applications for the selection of a nanny "with a schedule", and such a nanny is more expensive).

- And yet, - says Irina Gurenkova, - we noticed such a trend. If there are five applications for temporary baby-siters, then similar orders will continue. It's like a sign such that it's better and advertising, if things go in this direction, give in this direction.

With seemingly minimal business costs, a recruitment agency pays off heavily and slowly. Why is this happening? Unforeseen advertising costs are to blame.

Main development tools

Colleagues Galina and Elena believe that in order to survive in modern conditions, a recruitment agency must first of all monitor the quality of its services and not forget about advertising. It is also important how enterprising and resourceful the leader is. At the same time, it is not at all necessary for him to have a specialized education - in the field of psychology and pedagogy.

Are you not a teacher by education? I ask Galina Alekseeva.

- What do you! No, not a teacher, she smiles back.

– Does the head of such an agency need any special education? Should he be a teacher or not?

Don't confuse business with profession. There is, you know, such a specialty - a businessman. That's what he should generate ideas.

- You know, - Irina Gurenkova tells me, - I also used to think that since I am a psychologist, then I will be able to select staff, and even more so for the house. This is given to me. But being a businessman is different. Over the years of working as the head of a home service recruitment agency, I realized that it doesn’t matter whether you understand people or not, whether you are a teacher or not. Those who choose nannies for themselves are so unpredictable people that you can’t take any professionalism here.

"Grandma on call"

The main thing, all the heads of recruitment agencies say in unison, is advertising. Without it, it will be almost impossible to survive. It is also the main expense item in the budget of every company that decides to engage in the selection of domestic staff.

- Regarding advertising, the issue is complex, - says Galina Alekseeva, - specialized magazines are better. What - you can't guess. Somewhere advertising works for some agencies, and vice versa for others. Everything is individual here. It's hard to recommend any particular edition. But it's definitely glossy. The Internet has been active lately.

- The main thing is, of course, the message and demand for the services you advertise, - comments Elena Karachkova. - Somehow we came up with a wonderful advertisement in the newspaper - the slogan was: "Grandma on call." Calls were dark. In general, the "nanny for an hour" service is in great demand. But the way we beat her is noteworthy. You always need to correctly place accents.

- And yet, - says Elena, - after two years of work, we began to notice that about 40% of newly arrived clients are friends of our old friends who came to our agency on the advice. So it would be nice to use the impeccable quality of work as another promotion tool.

Oksana Ozerova notes the flawless work of her website on the Internet as a tool for promotion: "Our main clients come from the Internet. Or through acquaintances. But there are a lot of them from the Internet. The only thing is that our location is not always suitable for these clients. We haven't found any an office in the Center".

ten to thirty

I meet with Oksana Ozerova in her office on Schelkovskaya. On the map, it looks like it's pretty close. But where is this building A, which is so carefully hidden between piles of five-story buildings? It turns out that this is an extension to a large hotel complex, proudly towering nearby. The external ugliness of the premises, however, is more than compensated by the homely comfort that reigns in Oksana's office. The small room is furnished and decorated with photographs.

“Here we are sitting,” says Oksana, spreading her arms. - Everyone promises to give us a room in the next high-rise by the summer, and now they say: sit here. These are all promises, of course. But we are waiting. Thinking about how to arrange a new office.

The basic problem many home service agency executives face is not new to small businesses. It's about finding the right office. But it is precisely for this area, all my interlocutors say, that the problem of finding suitable areas is very acute. Only if the office is located in the city center, you can count on clients not only from some particular district, but also from all over Moscow. Moms and dads go to the outskirts very reluctantly.

“Clients from anywhere in Maryino won’t come to us here,” says Oksana Ozerova.

- You need 25 - 30 meters from the strength. Yes, ten meters to the negotiation room. Irina Gurenkova complains. - And today you simply cannot find an office with such parameters. Because demand exceeds supply by several dozen times. So I've been looking for my office on Oktyabrskaya for six months. The whole thing.

Seasons

Immediately after me, a woman enters the meeting room with Galina and Elena, most likely a client. Spring, as it turns out from our conversation with the heads of home service recruitment agencies, is a busy season. For all its external independence from climatic conditions, this business also has a certain seasonality.

And it depends primarily on the time of the holidays.

“July and August are the velvet season for some, and the dead season for others,” says Irina Gurenkova. - For us, for example, dead. Those who need to look for a nanny put it off until September and calmly left for a vacation. And those who needed a governess for a baby during the vacation, have long found her ahead of time, that is, on the eve of the summer season - in April - May.

Among the dead months, Irina says, one should also include the holiday of such a project as a recruitment agency for the selection of children's personnel.

Let's start with the office. Suppose you are lucky and, in the most successful scenario, you have found an office 30 meters away from the metro, in the Center. The cost of a square meter of such an area for a year is at least $ 700. Based on this minimum, you can calculate that such a room will cost you $21,000 per year. Per month - 1750 dollars. Amount number one.

- What about number two?

- Now what we will put in the office.

- Great. Computers and office equipment - about $ 3,000. And don't forget about salaries for managers. Minimum two managers - $800 salary plus interest.

- Does it total about 8600 dollars?

- Yes. But do not forget about all the little things. For example, sockets in the office, light bulbs and so on. Two thousand more will flow. So this business as a whole costs about $10,000 minimum to start.

From the dictionary of a personnel officer specializing in the selection of children's personnel:

Babysitter. Babysitting (from English babysitt-ing) is the practice of "temporary" care of a child. Teenage girls are willing to babysit your baby "for a modest fee" while you visit the theatre.

The term "babysitting" appeared in 1937 in the United States. In the West, this is a common thing. With us, babysitting exists in the form of services of younger sisters and grandmothers, who are ready to drive up at the right time to sit with your child. The babysitting service is not common among the services offered by recruitment agencies. This is actually a free profitable niche. Since the demand for babysitters is great, and their salaries are much higher than the salaries of ordinary nurses.

Governess. A nanny who does not take care of the housework, but is only engaged in the upbringing and education of children. Helps with homework or prepares for school. May know foreign languages. It is this category of governesses that is most in demand today.

Nanny. According to professionals, in Russia the concept of "nanny" includes not only feeding the child, his upbringing and minimal education, but also very often routine housework, such as: ironing, washing, cleaning, etc.

Complete care. Full care is a full range of childcare services, including the participation of a nanny in cleaning and washing the children's wardrobe, compiling a children's menu, and so on. In fact, a nanny who performs such a range of services replaces the baby's mother. In our country full care is a common requirement for any nanny.

Housekeepers, governesses, chauffeurs, tutors - these specialists are becoming more and more in demand today. Where to look for such people? How can you be sure that they are professional?

These questions are of interest to many applicants. That is why the question of how to open a recruitment agency is becoming more and more relevant. After all, it can become a really interesting and profitable business.

What is such an agency? Basic principles of work

If you are interested in how to open a recruitment agency, then you are probably wondering how exactly such enterprises work. In fact, everything is quite simple. The clients of such agencies are employers - people who are looking for a particular specialist.

Since in most cases the company offers the services of domestic staff, then customers, respectively, are looking for nannies, governesses, tutors, gardeners, cleaners, cooks, etc. For example, if both parents are busy with work, then they need a person who will look after the child or keep the house clean, from time to time indulge in delicious home-cooked dishes.

Of course, you don’t want to take anyone into your house anyway - employers want to hire only really good people who can be trusted. The agency is an intermediary between the employer and the specialist of a particular case.

Where does the profit come from?

In fact, a domestic staffing firm can be a lucrative business. This business does not require a large start-up capital, but it takes a lot of time and effort to develop it. So where does the money come from?

Many agencies charge employers a small premium for finding the perfect employee. In addition, the money is paid by those people who are looking for work. Here you can already choose the system yourself. In some firms, employees immediately after registration pay a certain amount, and the agency guarantees them decent employment.

Some enterprises take 50-100% of the first salary of a hired specialist. On the other hand, you can charge a small monthly fee for having an employee or employer in your database. In any case, at the initial stages, it is best to establish a convenient and understandable payment scheme.

How to open a recruitment agency? Package of official documents

Of course, such activities are considered entrepreneurial. How to open a recruitment agency? First you need to register with the tax office.

In this case, the best option is to take shape as an individual entrepreneur. This will give you some additional benefits such as a simplified bookkeeping system, fewer paperwork required, etc. It is worth noting that individual entrepreneurship is opened, as a rule, already five or seven days after the submission of the necessary documents.

Where to rent an office space and how to arrange it?

If you are wondering how to open a domestic staff recruitment agency, then you should know that you will need to have your own office. Of course, it doesn't have to be big. However, remember that the atmosphere and atmosphere of your office will demonstrate the solidity and quality of your company's work - this is what clients will first of all pay attention to.

The location of the office is not so important here, but it is best to choose it somewhere in a busy part of the city, for example, in a central area or in a business center. On the other hand, if you do not have such an opportunity, then the office can be located somewhere on the periphery - in this case, you will need to spend more time and investment in advertising.

As for the office itself, it should be bright, clean, demonstrate success, responsibility and professionalism. There is no need for any sophisticated decorations - minimalism will be in place.

It is desirable that the office has at least three separate rooms. In the hallway, for example, you can place a secretary's table, arrange several comfortable chairs or sofas - here customers will be met. In addition, rooms for interviews are needed, as well as a place for working staff.

Naturally, you will need to purchase computer equipment, including a printer and scanner. Storing customer data on a computer system is much easier.

Selection of permanent employees

Of course, if you open a small agency, then at first you can do all the work yourself. However, this takes time. And as the company develops, you will need assistants, because a domestic recruitment agency must work smoothly.

To begin with, you need a secretary who will answer calls, meet clients, schedule and follow it. In addition, it is necessary to hire a specialist in personnel. He will conduct interviews with job seekers, help them fill out questionnaires, check data, etc.

It is possible that for interviews with employers, you will also need an additional employee who can figure out exactly what the client needs. Do not forget that someone will have to keep accounts, be responsible for advertising, conduct a regular search for new applicants, etc.

Some experts advise hiring a full-time psychologist who can assess some of the qualities of people looking for a job, as well as the characteristics and desires of clients offering a particular position. In any case, all employees of your company should be sociable, pleasant in communication, unobtrusive, diplomatic. Leadership qualities, the ability to clearly and clearly express thoughts, as well as persuasion, will also not interfere.

Where to find professional job seekers?

Of course, the selection of domestic staff is an extremely responsible matter, which must be approached seriously. After all, employers turn to you for help, completely relying on your opinion. You must provide them with professional employees who can be trusted.

Attachments: from 2000 rubles

Payback: less than 1 month

Not everyone can afford to stay at home raising a baby, not everyone has a loving retired grandfather and grandmother. Where can I find a nanny who will continue the upbringing of the child started by the parents? Will not feed him sweets, but give him soup and salad for lunch? Will he not sit in front of your TV from morning to night, but play educational games with your child? The service "nanny for an hour" will be just the way.

business concept

Working parents have little opportunity and time to take care of their children. Good nannies don't grow on trees in the nearest park for an hour. This great business idea, with the proper level of organization, can bring good profits with a minimum of cash investment. How can this undoubtedly useful service be set up?

An hourly babysitter is especially in demand in the evenings and on weekends when parents want to go somewhere. There is also an option when parents are present at home, but busy with guests or business. The nanny can also only take and bring the child from school for his safety.

What is required for implementation

There are several options. First of all, if you are going to sit with very young children, then you need special experience and handling skills. Without pedagogical education and certain knowledge, you also cannot be a nanny for an hour for schoolchildren. First you need to decide what kind of nanny you will be:

for babies;
for schoolchildren, with the opportunity to do homework;
babysitter for an hour - the duties include simply taking, bringing from school, looking after and feeding the child.

All these methods do not require a large investment of money, but you can not expect fantastic profits either. If things go well in the babysitting service, and you manage to raise a large sum, then your next career step may be to open a babysitting agency.

Step by step start instructions

A nanny for an hour may not register her activity with the tax office for the first time, however, having the status of an individual entrepreneur adds advantages when hiring staff. All you need to start a business is:

step 1: write a resume;
step 2: place an ad on all available sites;
step 3: contact, if necessary, a recruitment agency.
step 4: when things go uphill, register a business;

Financial calculations

For many women, the main incentive is that babysitting for an hour does not involve large expenses. In fact, the only thing you have to spend money on is advertising, communications and the road.

The cost of your services will directly depend on education, qualifications and place of residence. Depending on the city, rates can range from 100 to 500 rubles per hour.

With constant employment and a busy work schedule, young parents often face the problem of lack of time for the full-fledged upbringing of a child. In addition, not every mother can afford several years of maternity leave without the risk of losing her qualifications. Of course, kindergartens are the most obvious way out, but what if there are no free places in them, or the baby is having difficulty adapting to a new environment?

Considering the provision of a babysitting service at home as a business, entrepreneurs take into account the needs of parents who find themselves in such a hopeless situation, offering them to take advantage of the support of experienced teachers. The list of duties of such a specialist includes not only teaching the child, but also feeding, walking, active games, developing household skills, and improving physical exercises. It is logical to assume that with such help, mothers will be able to pay attention not only to the family, but also to their professional career, self-realization, without worrying that the child will grow up without proper upbringing and care.

Business features

Babysitting agencies are to some extent similar to conventional employment companies: both create a database of candidates and then present employers with specialists with the required qualifications. However, the process of finding caregivers is much more complicated, since parents, when meeting applicants, take into account not only their experience and skills, but also the advice of friends, the opinion of relatives, and even the hairstyle or the cost of a manicure from a potential performer.

In some cases, for customers interested in home babysitting services, price may be a secondary factor, giving priority to their own personal likes or references.

Three main methods are used to attract new candidates: publishing a questionnaire on the agency's website, posting job advertisements in newspapers or on job search portals, and calling job seekers who have posted their resumes on the Internet. From each nanny, the recruiter needs to obtain information about her state of health, the availability of the necessary documents, the preferred amount of remuneration and the possible work schedule.

Applicants who have passed the initial selection are invited for a personal interview. After the successful completion of such a questionnaire, the nanny is placed in the database and begins to search for parents whose requirements correspond to her expectations and qualifications. The final stage is the acquaintance of the educator with the customers and the conclusion of a tripartite agreement on the provision of services.

To maintain the reputation of the agency, it is necessary to carefully check all references and reviews provided by applicants through communication with previous employers. Companies that work with wealthy clients, in order to collect information about the identity of the candidate, sometimes even establish contacts with law enforcement agencies, conduct polygraph tests and instruct psychologists to draw up a portrait of the candidate's personality.

Satisfied customers, as a rule, become permanent: starting cooperation with the selection of a nanny for a newborn, they consistently go through all the stages and finish working with the agency with the selection of a governess or even a tutor for a teenager. Therefore, all the efforts of the company's employees should be aimed at meeting the needs of parents and ensuring the most comfortable working conditions for them.

What are nannies?

The main tasks of a nanny are educational work and caring for a child, however, the degree of her involvement in these processes is determined by the need of parents for outside help: for someone, a change for a couple of hours a week is enough, while others cannot do without the constant presence of a worker in the family. The most requested by customers are:

Nanny for a newborn

Children under two years old need to select a specialist with a medical education. A prerequisite is the experience and skills of caring for babies - the child will definitely need feeding, swaddling, bathing and educational games. In addition, the nanny must have certain knowledge in child psychology, since it is at this age that the basic formation of the future personality takes place. The duties of such an employee involve comprehensive child care, including:

Compliance with sleep and feeding;
Bathing, hardening, accustoming the child to hygiene procedures;
Preparing food and milk formulas;
Special developing massage, physical exercises;
Walks twice a day in places indicated by parents;
Formation of basic household skills in a child;
Security, protection;
Socialization of the child, preparation for kindergarten;
Washing children's dishes, cleaning the child's room and washing his clothes.

Babysitter

Children from two to six years old already need a teacher, a specialist with experience in preschool institutions, who will educate them daily according to an agreed schedule (for example, while their parents are at work). At this age, the child asks a lot of questions about the structure of the world around him and needs the presence of a person who will help him find answers. The nanny must also speak correctly, as young children tend to repeat and memorize words and expressions after adults. Her main responsibilities:

Compliance with the daily routine;
Protection, security;
Hardening, physical development of the child;
Cooking and feeding, washing children's dishes;
Formation of household skills (self-care, maintaining order);
Visiting a pediatrician;
Walks, visits to entertainment events (circuses, exhibitions);
Caring for children's shoes and clothes, cleaning the child's room;
Teaching reading, mathematics, calligraphy, preparation for school;
Logic and educational games.

nanny governess

For children of primary school age, parents most often select a governess with a higher pedagogical education, who has the necessary knowledge in the framework of the school curriculum and owns various developmental methods. The nanny should meet the child from school, help him with his homework, accompany him on walks and when visiting various circles. Its main tasks are:

Assistance in physical, cultural and intellectual development;
Assistance in mastering the school curriculum;
Additional classes, tutoring;
By agreement - teaching foreign languages and music.

Babysitter for an hour

Any parents episodically feel the need to stay at work, set aside a few hours "for themselves", deal with everyday problems and even attend a theater or concert. At such moments, they will need babysitting services for a short time. Accordingly, the teacher must pick up the baby from school or kindergarten, feed him, do homework with him or go for a walk.

Nanny with accommodation. Such a specialist is around the clock next to the child and is engaged in both full-fledged care for him and the performance of some household duties - cooking for the whole family, cleaning the apartment, and doing laundry. In fact, residential babysitting services involve a combination of the functions of a caregiver and a housekeeper, which is very convenient for parents who are periodically absent from home or who are raising several more older children.

It should be remembered that when selecting a nanny, the price of the service is determined by the qualifications of the teacher: a specialist who speaks foreign languages or can play musical instruments has the right to expect a higher payment.

Requirements for candidates

It is logical to assume that parents who trust the care of the child and ensure its safety to an outsider will be extremely scrupulous in choosing a candidate and make many demands on his behavior, education and availability of recommendations. Therefore, an agency that seeks to earn a good reputation must independently conduct a preliminary selection and include in its database nannies who not only have high qualifications, but also the character traits necessary for such work - responsibility, patience, love for children.

Most often, parents prefer nannies:

Between the ages of 35 and 55;
Without bad habbits;
Attentive and responsible, with a balanced character;
Not burdened by family problems or their own small children;
Providing a diploma of graduation from a pedagogical or medical (higher or secondary specialized) educational institution;
Having a sanitary book and a health certificate;
Possessing the ability to provide medical care;
With recommendations and positive testimonials from previous clients;
Possessing knowledge about the psychology and physiology of the child;
Living close to where they work.

Why is a contract needed?

The presence of a contract for babysitting services is a disciplinary factor and a weighty argument in disputes for both parents and educators: clearly defined rights and obligations of the parties force them to act within the framework of the agreement, not allowing them to exceed their powers and require the opponent to perform any undesirable actions. The document indicates all the main details: how much the nanny services cost, how payment is made, whether she is provided with days off and vacation days, what is the procedure for extending or terminating the contract.

What places for walking are preferred;
Whether contact with certain children or pets should be avoided;
What is necessary and what is forbidden to feed the child;
What to do in case of illness or injury;
When and for how long the child is allowed to watch TV or play computer games;
Will travel expenses be included in the cost of babysitting services for a child;
When and how will the nanny have lunch.

In the contract, it is desirable to reflect even minor points that may subsequently turn into a subject of dispute. The content of this document must be approved by both parties - both parents and the nanny.

Risks and Benefits

An entrepreneur considering the possibility of creating an agency should be clear about the features and specifics of a private nanny business: often even minor details turn into serious obstacles and greatly complicate the work of the company. The obvious advantages of this type of activity experts consider the following factors:

Requirements for the amount of start-up capital are quite moderate;
Considering how much babysitting services cost per hour, we can talk about the high profitability of the business;
There is no need for enterprise licensing;
To organize business processes, the ability to negotiate and convince customers is enough, while other specific knowledge is not needed;
The cost of babysitting services can be adjusted depending on the requirements of clients and the qualifications of the performer.

On the other hand, it is hardly possible to imagine the full picture and develop an agency development strategy without taking into account the risks inherent in this type of business:

Some nannies may work in bad faith and even commit potentially dangerous and harmful actions for the child - in such situations, the agency also bears partial responsibility to the parents;
The contract for the provision of babysitting services is the only document that establishes the rights and obligations of the parties;
The expectations of parents and their requirements for the professional duties of an employee may turn out to be inadequately high - some customers want to get a cook, educator, nurse and housekeeper in one person for a moderate fee;
Like any service business that involves working with people, finding and selecting a nanny for demanding customers is a source of stress - you need to conduct dozens of interviews with candidates during the day, and meet with clients in the evening.

Customer acquisition

Of course, the best advertisement of the agency are positive recommendations and reviews of satisfied parents. However, at the initial stage, the hopes of entrepreneurs for this channel of attracting customers are not justified: in order for the first customers and first recommendations to appear, a considerable amount of money and resources have to be invested in marketing activities. In general, the following advertising platforms can be used for this business:

Leaflets. One-color and multi-color booklets and flyers are distributed in crowded places or near establishments frequently visited by parents with small children: clinics, kindergartens, shopping and entertainment centers;
Business cards. Business cards should include the name of the company, a brief list of services and contact information. They should be distributed not only in crowded places, but also by agreement on cooperation through toy and children's goods stores;
Blocks in newspapers and magazines. Due to their high circulation, local print media are an effective tool that allows them to reach a fairly wide audience in the shortest possible time;
Own site. Virtual representation allows not only to form the image of the agency, but also to convey to the consumer detailed information about how much the babysitting service costs for a child and in what form it can be ordered, publish profiles of specialists with reviews and recommendations, and also attract new candidates for inclusion in the database .

Monthly marketing expenses

Premises and equipment

It is possible to organize the work of the agency at the initial stage at home, but for meetings with clients and interviews with nannies, a formal setting is better suited. In addition, a bright and clean office equipped with modern office equipment has a positive effect on the company's reputation.

Suitable premises with an area of 25–35 m² are often rented out in various business centers at a rate of 550–650 rubles/m² per month. An additional advantage of this option is the availability of repair and connection to communication lines in such offices.

In the hall, a working area of 18–20 m² and an area for negotiations with clients of about 12 m² should be allocated. Necessary office equipment includes furniture, cabinets, computers and printers, as well as a minimum set of amenities for waiting visitors - a sofa, a table, a cooler or a coffee maker.

Office equipment

Name	price, rub.	Qty	Amount, rub.
PC or laptop	15000	3	45000
Multifunction device	8000	1	8000
Telephone sets	1000	3	3000
router	1500	1	1500
Crockery, kettle	3000	—	3000
Water cooler	3500	1	3500
Stationery	8000	—	8000
Desktop	4000	3	12000
Chair	1500	6	9000
Closet	3000	1	3000
Document rack	2000	1	2000
Coffee table	3000	1	3000
Sofa for visitors	12000	1	12000
Total:			113000

Investments in business

Despite the apparent simplicity and accessibility of the mechanisms of the nanny recruitment agency, it is not recommended to avoid developing a business plan when creating it. Investments in such a company do not differ in large volumes, however, the exact amount of start-up capital and possible payback periods cannot be determined in any other way.

Initial investment

When planning the costs of remuneration of employees, at the initial stage, you need to include in the staffing of the agency:

Secretary (reception of orders and contact with clients);
HR specialist (attracting performers and conducting interviews);
Part-time accountant.

Accounting may well be outsourced, and control over marketing activities included in the scope of authority of the director.

Labor costs

The agency's main monthly expenses are salaries and the purchase of advertising space. The amount of marketing expenses may vary depending on the type and intensity of the advertising campaign: the distribution of business cards will cost 5,000 rubles, while renting one billboard costs at least 20,000 rubles.

General monthly expenses

Profit and profitability

Babysitting cost

Thus, an agency that has concluded three long-term contracts within a month and provided the services of five nannies “for an hour” (25 working days, 4 hours a day for each teacher) can receive an income in the amount of 180,000 rubles. Excluding tax payments and monthly expenses, the entrepreneur's net profit will be at least 40 thousand rubles, and the profitability of the enterprise will reach 30%.

To increase the company's income, attention should be paid not only to finding customers, but also to filling the database of candidates - the more options are presented to the customer, the greater the likelihood of a successful conclusion of the contract.

Conclusion

An entrepreneur who wants to open his own agency faces hard and painstaking work to promote his own business: competition in this area can be made not only by large companies with first-class personnel, but also by private traders involved in outright dumping. The main advantage in this struggle is the exceptionally high-quality provision of services and a high degree of responsibility for the result - the rest of the work to attract customers will be done by grateful parents.

11 voted. Grade: 4,73 out of 5)

The versatility of modern life stimulates a person to achieve a certain social level. Using the latest achievements of progress, it becomes possible to significantly improve the comfort of existence, bring more bright colors to everyday life and diversify leisure, find a new meaning and style of one's own life.

Unfortunately, success today is associated with sufficient material support. In pursuit of building a career and enrichment, there is not enough time and energy left to solve everyday problems, raise children, and organize a household.

Therefore, the involvement of home assistants is rapidly gaining its popularity. The domestic staffing industry is justifiably gaining momentum.

A professional search and recruitment agency for family and home is a great business idea. The demand for these services is due to their main value - saving the client's personal time, professional approach to home improvement, impeccable housekeeping.

WHERE SHOULD YOU START BUSINESS?

The successful activity of a domestic staff recruitment agency does not at all depend on the number of inhabitants of a particular locality. The lack of such services can be traced in all sectors of society and the search for "your" client depends only on the proper organization of the business.

Substantiation of the idea of developing a business for the provision of domestic staff services.

The latest trends in modern society demonstrate that a huge number of families use the services of governesses, housekeepers, nannies, drivers and other assistants. These specialists help people who are too busy with professional activities in solving everyday problems.

A specialized agency focused on the search and selection of the necessary domestic staff contributes to satisfy the client's need for qualified specialists.

The basic principle of the functioning of the agency in a sense copies the work of a standard employment office:
– search and selection of required specialists;
– constant expansion of our own database of job applicants;
– attracting potential customers by promoting the services provided.

Simply put, a certain database is created about professionals who offer their services. On the other side are clients who want to use the services of some specialist.

The agency in such a case is presented as a kind of link, carrying out bilateral work, while pursuing the maximum satisfaction of the interests of job seekers and potential employers. Clients pay the agency for the provision of the necessary personnel, and job seekers pay for the employment service after the fact.

Thus, the reputation and fees of an agency providing domestic staff services directly depend on the responsible approach of agents to the performance of their duties, and can take on a very impressive appearance.

Registration of an agency for the selection of domestic staff.

The intended business refers to a type of business activity. To start officially working in the market for the provision of services, it is necessary to register a business in accordance with the established norms and rules of the law.

To legalize a domestic staff recruitment agency, it is easiest and sufficient to issue documents for an individual entrepreneur - an individual entrepreneur. The advantage of this form of registration is a simplified form of filing documents, the absence of a mandatory authorized capital, the statutory documents are not developed, the presence of a legal address is optional.

The procedure for registering an individual entrepreneur can be used by:

- able-bodied citizens of the Russian Federation who have reached the age of 18 at the time of submission of documents;
- minors, in the presence of a court decision or guardianship authorities on legal capacity, permission of parents (guardians), as well as those who have entered into a marriage union;
- stateless persons and citizens of other states, upon presentation of a document that certifies the identity of the owner with a mark of temporary residence or issued residence permit.

Before the transfer of documents for state registration of IP, it is recommended to decide on the future taxation system, OKVED codes, and check in at the local employment center.

The latter is necessary for the subsequent compensation of all material costs that the procedure for registering an individual entrepreneur will entail (state duty, notary services, production of seals, stamps, letterheads, etc.).

The rules of state registration are regulated by the Federal Law of 08.08.2001 N 129-FZ "On State Registration of Legal Entities and Individual Entrepreneurs".

The registration procedure is carried out by the tax inspectorate, which operates at the place of permanent residence of the applicant and is guided by the Regulations on the Federal Tax Service.

Registration of an individual entrepreneur is a simple, but painstaking process. It is necessary to prepare a mandatory set of documents:

The initiator of IP registration draws up an application in accordance with the established form P21001 Appendix No. 18 "Application for state registration of an individual as an individual entrepreneur." You only need to fill out sheet A, the second part of the application (sheet B) is filled in by a tax service specialist. Lacing, numbering, sticking the label “laced and numbered ...” on the reverse side and signing is necessary at the notary. The application must contain an indication of the OKVED codes that classify the further activities of the entrepreneur. When filling out this line of the application, it is necessary to operate with the current edition of the corresponding collection. Subsequently, if such a need arises, it will be possible to make adjustments or additions to the nomenclature of codes.
Original passport and photocopies of pages with full name and registration on a single sheet.
The original identification code with its photocopy attached.
The original receipt confirming the payment of the state duty is charged for registration of IP. Details for paying the state duty must be requested at the relevant department of the tax service where the individual entrepreneur is registered.
Two copies of the application for the application of the simplified taxation system in the form No. 26.2-1. The simplified tax system is optimal for conducting business activities for the provision of services for the selection of domestic staff.
Additionally, depending on the type of activity, a certificate of non-conviction may be required.
Foreign citizens, as well as stateless persons, must submit identification documents and confirm the right of temporary residence or a residence permit.
Minors additionally need to prepare a notarized permission of their parents (adoptive parents, guardians) to conduct business activities, or a copy of the marriage certificate, or a copy of the decision of the guardianship and guardianship authorities or a copy of the court decision on recognizing the registered person as fully capable

As a rule, registration of an individual entrepreneur is carried out within five to seven working days. Today, the tax service works on the principle of the so-called "one window" and independently informs the pension fund and the statistics department about the registered individual entrepreneur. Therefore, within the agreed tax period, the following are issued:

Certificate of state registration of an individual as an individual entrepreneur (OGRNIP).
Extract from the Unified State Register of Individual Entrepreneurs (EGRIP).
Notification of registration of an individual entrepreneur with a tax authority Form 2-3-Accounting.
Notice of registration of an individual entrepreneur in the territorial body of the Pension Fund of the Russian Federation at the place of residence.
Notification of the assignment of statistics codes from Rosstat.

Rejection of IP registration can be caused in case of providing false information, having a criminal record, bankruptcy less than a year ago, errors and omissions in the documents to be filled out, an incomplete set of documents, sending documents to an inappropriate registration authority.

Opening a bank current account and the subsequent submission of information about it to the tax service, the purchase of a seal for an individual entrepreneur and a cash register are not mandatory requirements.

FORMATION OF THE AGENCY STAFF

Success in the development of any enterprise depends directly on the right team of specialists. Qualification and professional potential are fundamental factors in the selection of candidates.

For the full-fledged work of an agency engaged in the selection of domestic staff, it will be necessary to form a staff: an administrator or office manager, a specialist (manager) in working with clients, a specialist (manager) in recruiting, a psychologist, a system administrator.

Administrator.

A good administrator is an indispensable office worker. His responsibilities include receiving and forwarding phone calls, coordinating the work of other employees, organizing order in the office space, making the necessary purchases, organizing jobs, and other management functions.

A candidate for the position of administrator must have a higher education, preferably experience in a similar field, knowledge of the features of office equipment and PCs. The office administrator must have the following personal qualities: ease and clarity of presentation of thoughts, sociability, pleasant appearance, ability to persuade, energy, responsibility, accuracy, organizational skills, etc.

Account Manager.

Mobilizing new clients and maintaining existing relationships determines the effectiveness of the agency as a whole. The task of finding, attracting and accompanying customers falls on a customer service specialist. Arranging a meeting, negotiating, filling out an application for recruitment, concluding contracts for the provision of services, building a client base - this is a far from complete list of duties of this employee.

Competence, courtesy, tact, skill in business communication, basic knowledge of psychology, the ability to make the right decisions allow the manager to reach a certain level in professional growth. The manager is required to have a higher education in psychology, marketing or management.

Recruitment Specialist.

Consideration of applicants for the vacancy of this specialist should be approached with particular seriousness. In this case, the presence of practical skills in the recruitment industry is simply necessary. The employee will be required to competently search for the required candidate, conduct a comprehensive interview at the highest level and complete the most sought-after vacancies by applicants.

The recruitment specialist (manager) forms and maintains a database consisting of detailed information about job applicants. In many ways, the positive reputation of the agency depends on the qualified and serious performance of their duties by a specialist responsible for high-quality recruitment.

System Administrator.

The office of the agency is necessarily equipped with computer and office equipment to optimize work processes. For timely maintenance, adjustment, prevention of equipment, installation of various programs and office applications, creation and technical support of existing databases, server administration and many other tasks for maintaining information systems and communications in the office, such a staff unit as a system administrator comes to the rescue.

Its main task is to organize the smooth functioning of all computer and related equipment, ensure the safe operation of information networks, and administer server systems.

Psychologist.

At the initial stage of business development, this position may well remain vacant. Or use the one-time work of this specialist, if necessary, conduct psychological training for the team, test clients or applicants, etc.

In accordance with the Labor Code, an individual entrepreneur, when hiring a new employee, is obliged to conclude a written employment contract. If the agency is the start of labor activity, a work book is started.

If there is a previously issued labor certificate, a corresponding record is made about the admission to the staff of the employee. At the same time, the entrepreneur is additionally registered with the pension fund, insurance authorities as an employer and insured. An individual entrepreneur pays the necessary contributions to the FSS and PF, and also pays taxes on personal income, i.e. worker.
To top it off, the employer has the right to take out health insurance for employees.

WORK ON THE IMAGE OF A BUSINESS PROJECT

A favorable image is the key to successful promotion of a business project in the market of goods and services. The image of a domestic staff recruitment agency reflects the recognition and trust of customers, creates a certain impression in public circles, provides a strong position in the fierce competition in the market for the provision of services for the recruitment of domestic staff.

Measures to create and improve the company's image is a long-term, scrupulous and labor-intensive business process, consisting of a great many separate areas.

The office is a business tool.

To organize the effective work of employees, conduct negotiations, make appointments and perform other functional tasks of the agency, you need your own office. The visual impression of the room carries a representational orientation. It is beneficial to attract the attention of potential customers or partners to the company's activities through a well-thought-out appearance of the office.

The organization of the workplace of each employee, observing the rules of ergonomics and personal space, should ensure the possibility of comfortable performance of professional duties. Spaciousness, sufficient illumination of the room, proper placement of office equipment and necessary furniture significantly improve the overall atmosphere.

But, the office serves not only as a place of work for agency employees, but also as the “face” of the company. Therefore, the arrangement of space should be organically combined with the main activity. Each visitor to a domestic recruitment agency should feel a cozy atmosphere, feel at ease and comfortable.

Alternatively, the office can be decorated in the style of a studio apartment or living room, supplemented with fresh flowers and compositions, an indoor fountain, an aquarium or a bird cage. The possible waiting area should consist of a sufficient number of comfortable seating (sofas, armchairs), a coffee table with up-to-date press and brochures containing full information about the activities and features of this company.

When choosing a room for an office, you should pay special attention to the appearance of the building; you should not dwell on neglected buildings, former factories, hospitals, etc. The territorial location of the agency should not cause difficulties in finding and driving.

Agency name and corporate logo.

The validity of the saying about the relationship between the name of the ship and its sailing prospects has been repeatedly confirmed in practice. The most ordinary product under a resounding brand sells more successfully than its higher-quality, but “unnamed” counterparts.

Choosing the right name for the agency will require a lot of work and ingenuity. First you need to get acquainted with the names of competing companies already existing in the region, excluding possible duplications. The uniqueness and originality of the name will help not to get lost in the crowd and will favorably affect the prospects for the development of activities.

The name should be concise, while carrying a semantic load. Abstract and too short names are difficult to perceive and remember. Dictionaries, special vocabulary, thesaurus will be useful for finding a couple of original options. It is unacceptable for the name to exist autonomously, it must evoke certain associations that are somehow related to the type of agency activity. In the future, the name invented today can become a highly paid brand.

A good name, like an expensive wine, requires aging. There is no need to rush to make a final decision, after a few days frankly weak ideas are eliminated, leaving a really worthwhile option. A worthy name always works for the prestige of the company.

With the logo, things are about the same algorithm - monitoring of ideas, associations, ease of perception, information content, color scheme. This is a brand name, which over time is forced to become quite recognizable, but not lose its relevance.

Development of a personal website for an agency.

Due to technological progress, a person solves many everyday tasks using Internet resources: paying bills, buying goods, making an appointment with a doctor, etc. Searching for a job or a necessary service in a particular city is no exception. Therefore, the presence of the site will significantly save personal time and material resources for tedious searches and luring potential customers and job seekers.

The site contains complete information about the types of services provided, available vacancies, the principles of mutually beneficial cooperation, guarantees, costs, contacts, etc.

A business card is a miniature business presentation.

In modern business circles, having your own business card is considered a sign of good taste. A well-designed business card has a representative look, fully reflects the profile of the activity and the image of the owner. One of the methods of effective advertising is the exchange of business cards - a special ritual focused on seducing new customers and strengthening business relationships.

The advantage of this business style attribute is accessibility and maximum information content. The layout developed by specialists should elegantly combine the name of the agency, logo, attractive slogan, brief overview of the type of activity, contacts.

So that the business card is not visually overloaded, you can use the option of double-sided placement of information.

Already in the process of full-fledged functioning of the agency for the selection of domestic staff, business reputation is made up of the professionalism of the involved specialists and the quality indicator of the services provided.

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FORMATION OF THE CLIENT DATABASE

Marketing research of the social level, lifestyle of the population and the market for the provision of services in a particular locality will help determine the main areas of activity, namely, the most popular services and vacancies for home assistants.

Business development requires a large-scale advertising program. Dissemination of information about the recruitment of candidates for the positions of home assistants by the new agency in specialized print media, free regional newspapers helps to attract potential customers. In addition, you should independently study the available job offers of job seekers and the demand for the required personnel.

Agency employees review candidates' resumes, make appointments, conduct interviews to double-check qualifications and professional skills, check the reliability of recommendations from previous places of employment.

Thus, the base of job applicants is formed. Filling the base with a sufficient number of candidates of various specialties allows you to meet the individual requirements of people who need the services of domestic staff.

Specialists of the agency issue a separate card in electronic form for each applicant, which indicates:

- full name of the applicant;
- age;
– general characteristics of personal data;
– information about education, qualifications, completed courses, etc.;
- data on work experience;
- the position for which he is applying;
- level of desired salary;
– possible work schedule;
- contacts;
- other.

Mandatory support of the electronic personal file is required with photocopies of the necessary documents, recommendations from previous jobs, a color photo, an up-to-date certificate of passing a medical examination, a certificate of no criminal record.

Those wishing to use the services of domestic staff must fill out an application for the selection of the required specialist. The application displays the following information:

- FULL NAME;
- area of residence;
- contacts;
– profile of required services;
- requirements for a job applicant;
- range of duties;
- requirements for the performance of work;
- Estimated work schedule;
– possible salary;
- deadlines for the execution of the application.

From the moment the client fills out the application, the search and selection by the personnel specialist of a candidate that best meets the requirements of the customer begins. Depending on the degree of complexity of the order and the requirements put forward, the application can be processed from several hours to several days, after which a personal meeting between the applicant and the employer is agreed.

The meeting takes place in the office of the agency, people get to know each other, clarify possible nuances, and if mutual interest in cooperation is achieved, the duration of the probationary period is agreed. After the client confirms his readiness to hire a test subject, a tripartite agreement is drawn up, which describes all the working conditions, payment for services, the duration of the agreement, the obligations and responsibilities of the parties.

The contract is drawn up in triplicate - to the employee, the employer and the agency represented by the individual entrepreneur.

WHAT HOUSEHOLD STAFF DOES THE AGENCY OFFER?

The active position of the agency for the selection of domestic staff pursues the main goal - to quickly and efficiently satisfy the wishes of its customers. There is no universal database of vacancies; it depends solely on the demand for the services of a particular specialist. The most popular are:

- nannies;
- housemaids;
- cooks;
- governess;
- gardeners;
- managers;
– drivers;
- security guards;
- nurses;
- couples.

Nanny.

Professional babysitting services are aimed at comprehensive care and upbringing of the child. Focusing on the individual wishes of the parents and the age of the baby, all nannies can be classified:

1. Nanny for babies. The candidate must have a medical education, baby massage skills, know the developmental features of a newborn, the rules of infant hygiene, have practical experience in preparing proper and healthy nutrition, taking into account the state of health, apply the methodology for developing fine motor skills, tactile perception of objects, organs of vision and hearing, perform with child exercises to strengthen muscles and joints. The duties of a nanny include comprehensive care for an infant, regular walks, physical and psychological development, keeping the children's room and toys clean, and caring for children's clothes.
2. Nanny-educator. Works with children of preschool and primary school age. He has a pedagogical (musical) or medical education, a certain work experience in his specialty. The duties of an educator include intellectual and physical development, spiritual education, assistance in preparing school assignments, organizing leisure activities, comprehensive care, and first aid.
3. Governess. Designed to look after children from three to four years old. In addition to the duties performed by nannies, the governess is engaged in the education of the child, helps in the formation of his personality, develops logic, memory, culture of speech, a sense of taste, tact and aesthetics. At the discretion of the parents, the governess teaches languages, helps in mastering the musical instrument, the basics of choreography and painting.

Housekeeper.

The name speaks for itself - it ensures proper order and impeccable cleanliness of housing. The duties of a housekeeper include general cleaning of all premises, washing dishes, washing linen, ironing, caring for furniture, clothes, indoor plants, pets, putting things in order at the direction of the employer, purchasing the necessary funds for performing duties, performing a number of other minor tasks. instructions.

Cook.

The level of professionalism should be sufficient to provide the family with tasty, healthy and balanced meals. The chef independently purchases products, composes and coordinates the weekly menu, taking into account the taste preferences of all family members, prepares and serves dishes, controls the quality and freshness of products, keeps the kitchen clean, organizes banquets.

Gardener.

Performs all the work of growing plants in the garden and flower garden, mowing lawns, cleaning open areas, implements ideas for landscape design, maintains the working condition of garden tools, monitors the performance of communications.

Driver.

The personal driver is responsible for the timely delivery of the car and the safe movement of family members around the city and beyond. In addition, the driver personally diagnoses the car and monitors the serviceability of all mechanisms and systems, and, if necessary, carries out business assignments.

Nurse.

The services of this specialist are required for the care of the elderly, incapacitated or sick people. Responsibilities include monitoring and informing employers about the state of health, timely use of medicines for patients, assistance in hygiene procedures, accompaniment on walks, feeding and cooking, quartzing the patient's room, airing the room, cleaning, changing linen, purchasing medicines and products.

Manager.

The manager ensures the organization of the entire range of housework, supervises the performance of the duties of other service personnel, and maintains financial statements on the costs of housekeeping.

Married couple.

Some clients express a desire to employ a married couple. Usually, the owners of country houses use the services of a married couple. With a large amount of work around the house, there is no need to hire several strangers at once, who will spend some time building interpersonal relationships.

The family is already a well-coordinated team. All housekeeping duties are conditionally divided into male and female. In this case, there is a conflict-free and rational distribution of work around the house. A woman is engaged in cleaning, ironing, washing, caring for clothes, looking after pets.

Responsibility for carrying out minor repairs, maintaining the adjacent territory, landscaping on a personal plot, etc. falls on the shoulders of a man.

The requirements put forward to the staff are individual and vary in accordance with the wishes of the client.

ADDITIONAL AGENCY SERVICES

The search and selection of domestic staff is mainly carried out in order to establish long-term relationships between the customer of services and the direct contractor. Clients appear who require a one-time provision of services, for example: a babysitter for the evening, a gardener to trim trees, a carpenter for minor repairs, etc.

The agency has the ability to provide the client with an appropriate high-level specialist. Payment for services is made on the basis of the total employment of a specialist - actually worked man-hours.

Hourly work is also distinguished by professionals whose services are not required on a daily or full-time basis:

- hairdresser;
- massage therapist;
- trainer;
- manicurist;
- psychologist;
- Feng Shui specialist;
- stylist;
- tutor and others.

The task of the recruiting agency is to ensure that the professional skills of their candidates are improved. It is possible to conduct trainings, refresher courses, educational seminars and lectures on your own only with licensing of activities.

Care should be taken to establish contacts with institutions that will provide training on a commercial basis with the subsequent issuance of a supporting document.

RULES FOR SUCCESSFUL WORK OF A HOUSEHOLD RECRUITMENT AGENCY

Achieving the goals set in the service sector for the provision of domestic staff services is associated with gaining trust and recognition of the agency's activities by an audience of potential clients.

First of all, it is necessary to create a friendly, comfortable atmosphere in the agency team. Each specialist must have an understanding of the features of the work performed by other employees and, if necessary, replace them at the workplace.

Personal initiative in the work of each employee, mutual respect and striving for a common goal strengthens interpersonal relationships, creating a favorable socio-psychological climate.

The prestige of the leader in the team is the guarantor of the prestige of the entire agency. The ability to competently build work processes and relationships in the team is transformed into successful business activities to attract domestic staff.

Responsible and qualified performance of duties of each specialist makes it possible to create a high-quality data bank. A holistic approach to the selection of personnel eliminates the risk of offering a client an unscrupulous employee.

The Agency is responsible for each proposed candidate. If the customer is dissatisfied with the quality of the work of the home assistant, the agency undertakes to replace him with another specialist as soon as possible or compensate for the costs.

The management provides personal staff and applicants with regular training to improve professionalism, improve skills, and acquire new opportunities at work. There is a constant personal growth, which contributes to the perspective development of the agency.

The agency operates on the principles of confidentiality and an ethical code. This affects not only the information obtained in the office. Each specialist working in the family undertakes not to disseminate personal information about the employer, the level of his social status, the facts of his personal life. Relationships are built on the laws of honor and morality.

In the absence of a unified system for selecting the required specialist, each application is processed individually, taking into account all the requirements of the customer. An individual approach satisfies even the highest requirements of the client.

The agency does not interrupt its support of clients and applicants at the time of signing the contract and receiving payment for the services rendered. Related work is carried out throughout the actual period of service provision. You can get qualified help, support or advice at any time. Acting as a link, the agency represents and protects the interests of both parties.

Agency employees are interested in providing quality services, because each client subsequently leaves a review about the work of the agency and letters of recommendation for the staff. A high percentage of positive reviews and recommendations indicates the right business strategy.

Do you know how to succeed in business thanks to the experience of successful entrepreneurs?

Clients, turning to a domestic staff recruitment agency, trust us with the most precious thing: children, home, family. A conscientious attitude to the duties of the entire team of specialists, a sense of personal responsibility, the correct determination of the motivation of candidates, a diverse verification of the reliability of information and personal qualities make it possible to justify the highest degree of customer confidence.

The style of a successful agency is open, transparent, sincere and strong relationships with clients, preferential individual approach, always providing high quality services.

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