Program for the development of social services for the population. Program for organizing social work of the social development service of an enterprise. Implemented social projects and programs

At the present stage of development of society, in order to solve the tasks assigned to it, it is necessary to fully mobilize socio-psychological factors in social production, gain social orientation economic management, which is impossible without active research and timely penetration into the essence of socio-economic processes occurring in the sphere of production.

Efficiency social work at an industrial enterprise ensures the formation of social activity of its participants associated with their personal characteristics, attitude to production, society, labor, education, and social activities.

Creating conditions under which workers would have the opportunity to self-realize their strengths, potential, and energy is the main purpose of the social policy of an industrial enterprise. This happens when there are real prerequisites material resources, financial sources to create: and form a worthy human status in life.

In this regard, there is a need to improve the management of social processes and increase the level of work in the field of social development of work collectives. Enterprise social development services have an important role to play in this.

The social development service of an enterprise is an independent unit subordinate to the head of the enterprise or his deputy for social issues.

Area of ​​interaction: production departments, social institutions, other related services of enterprises, scientific institutions, universities, etc.

Goal: to provide conditions for improving the quality of life of the workforce and the level of labor productivity in the enterprise as a whole.

• 1) Provide conditions for ensuring the social development of the enterprise on the basis of a scientifically based approach through a comprehensive study of the socio-psychological problems of organizing work, life and rest of workers.
• 2) Develop and implement measures to ensure the identification and use of reserves for increasing labor productivity and increasing production efficiency.

Staffing: sociologists, psychologists, specialists in career guidance, organization and production management.

Technology for organizing the activities of the Enterprise Social Development Service

The main activities of the Enterprise Social Development Service are focused on performing the following functions:

• information and research (cognitive) (provides enterprise management with reliable and complete information about the state and trends in changes in social phenomena and processes in production. To do this, the social development service must systematically research and analyze bottlenecks, develop social cards of workers and social passports of teams that represent is a system of socio-economic indicators characterizing them. This function is of a creative nature, it is based on the collection, processing and analysis of social information, studying the results of other sociological studies and determining trends in the development of social phenomena and processes);
• management and forecasting (expressed in the responsibilities of service workers to predict the development of social phenomena, processes and manage them in production teams);
• organizational and control (reduces to the organization and implementation of scientific recommendations for managing social processes, monitoring the implementation of these recommendations);
• consulting (consisting of sociologists providing enterprise practical advice team members on various social issues, conducting consultations on social issues);
• function of social assessment (consisting in determining the social effectiveness of implemented activities. The economic effect does not always coincide with the social one. Some activities, improving economic indicators, can cause undesirable social phenomena. The tasks of the sociological service include monitoring the social parameters of the development of the team in order to prevent their deterioration);
• pedagogical and educational function (assigning to social workers responsibilities for disseminating best practices, organizing staff training, studying and communicating to the staff, including the administration, the necessary sociological, psychological, pedagogical knowledge and convincing them of the advisability of using this knowledge in practical activities, formation of sociological thinking among production managers)

• 1) Planning and management of social development of work collectives:
  • *analysis of the level of social development of labor collectives, preparation of proposals for draft programs for the social development of collectives;
  • *studying the social aspects of scientific and technological progress, developing measures to overcome the social heterogeneity of labor, social and psychological support for implementation new technology and technology, reducing heavy, monotonous and unskilled manual labor;
  • *conducting sociological and socio-psychological research, analyzing and forecasting the development of social processes, preparing proposals for taking into account socio-psychological factors in the organization of production and everyday life;
  • *propaganda of sociological and psychological knowledge;
  • *participation in organizing and conducting experiments, developing proposals on socio-psychological aspects of improving the economic mechanism;
  • *participation in the examination of construction and reconstruction projects for production and non-production facilities in terms of ensuring that they take into account social requirements and standards.
• 2) Improving the social structure and stabilization of labor collectives:
  • *forecasting social processes in connection with planned programs technical re-equipment production, analysis of changes and development of proposals for improving the social structure of personnel;
  • *studying the causes of staff turnover, developing measures to retain personnel and stabilize work teams.
• 3) Introduction of progressive forms of labor organization:
  • *development and implementation of measures to increase job satisfaction. Ensuring the prestige of professions, enhancing the creative nature of work;
  • *carrying out certification and rationalization of workplaces in accordance with social requirements;
  • *preparation of measures to improve health and create safe and favorable conditions and improve work culture, improve the work and working life of women;
  • *development of proposals to improve the quality of labor standards.
• 4) Development of labor and social activity of employees:
  • *development and implementation of measures to improve social role personality, creating a favorable socio-psychological climate in work teams;
  • *conducting sociological consultations for workers on production and everyday issues.
• 5) Social service:
  • *development of proposals for improving and developing social infrastructure and creating conditions to meet the socio-cultural and everyday needs of workers;
  • *analysis of leisure activities and development of proposals for improving the use of free time, providing more favorable conditions for rest for workers and members of their families, labor veterans and pensioners.
• 6) Social protection, social security, social support for enterprise employees, social insurance, pensions

A feature of the social development of enterprises in recent years has been the development and implementation of various social programs, which can be considered as a mechanism for the social protection of enterprise employees: non-state pensions, social and medical insurance, training and retraining of workers, including financing the training of higher and secondary vocational specialists educational institutions on a contract basis, as well as incentive tourism programs using funds from the enterprise social development fund, programs to improve working conditions and health protection. Distinctive feature modern social programs at the enterprise level - their free choice. The scale of social programs and the degree to which they cover workers depend primarily on the possibilities of their financial, material, technical, and organizational support at enterprises.

Due to this circumstance, the economic and social components of the enterprise must be interconnected. The better the first is developed, the more effectively the second develops. There is a “pendulum effect” at work here. Improving social and labor relations at an enterprise requires strengthening legal, organizational, financial basis social protection. The content of the enterprise's social activities should be recorded in collective agreements and tariff agreements.

7) Medical and social work

Today, medical and social work is emerging as an independent area of ​​professional activity, and its preventive component includes measures to prevent socially dependent disorders of somatic, psychological, and reproductive health, the formation of attitudes toward maintaining a healthy lifestyle, and ensuring access to information on health issues 1 .

The main task employees of the medical and social assistance service of an industrial enterprise is to help people consciously control and improve their own life positions for the purpose of long-term prevention of functional disorders and improvement of somatic health. To do this, it is necessary to create or activate the following links of medical and social work at the enterprise:

• strengthen interaction between medical institutions and structural divisions enterprises of health, social, trade union and other profiles;
• to develop comprehensive medical and social measures at the enterprise with the integration of medical, social, psychological, legal, pedagogical approaches into all areas of human professional activity;
• organize extensive educational work to strengthen the body’s resistance as the main condition for maintaining health under the adverse effects of environmental, industrial, social, household and psychological factors;
• social service to inform official administrative and elected bodies about factors contributing to loss of health, chronicity of pathological processes, preventing effective treatment, reducing an individual’s orientation towards a healthy lifestyle, and violating a person’s social status.
• 8) Improving working conditions

Social work specialists in their activities should pay special attention to the problem of developing the health of workers. In developed countries of the world, it is customary to evaluate the health of the working-age population in economic indicators. It has been determined that the intensity of the production process and labor productivity largely depend on the state of physical and mental health of working people. There is a mutual interest of entrepreneurs and hired workers in maintaining a high health index, which allows assessing the level of health of an individual, a group of people or an enterprise as a whole in a point system.

Improving working conditions and, consequently, preserving the health of workers is one of the most important problems of social transformation in our country, since, unfortunately, there is no tendency to reduce the number of workers in unfavorable working conditions and reduce the level of occupational morbidity. As you know, the efficiency of the production process is determined not only by the number of workers, their level of qualifications, production organization, but also by the health status of each team member.

The current situation in society regarding the health of working people increases the responsibility of the administration industrial enterprises for carrying out measures to optimize working conditions and organizing preventive approaches to prevent the occurrence of occupational diseases. It is necessary to identify high-risk groups and, above all, workers with extensive work experience, women of childbearing age, people with functional disabilities, and frequently and long-term ill workers, in order to carry out a set of individual and group medical and preventive measures, including those that increase the overall resistance of the body .

Organizing the listed measures to promote the health of workers at an industrial enterprise requires economic costs, but, as experts have calculated, this is compensated by an increase in labor productivity by 40-60%, which brings significant profits to production. This means it should be profitable to invest in the health of working people.

On the other hand, it is necessary to instill in workers an attitude towards maintaining health and personal responsibility for following health recommendations that weaken the impact of adverse health conditions. production factors on the body.

A very serious issue that has a detrimental effect on people’s health is the presence bad habits such as smoking, alcohol abuse, drug addiction, substance abuse. People exposed to such influences cause economic losses for the enterprise due to frequent smoking breaks, inability to adequately and quickly respond to manufacturing process, lethargy, weakness and low ability to work. Considering experience foreign countries, in this organization, they use material penalties in cases where an employee smokes in an unauthorized place.

When considering economic approaches that shape the health of workers at industrial enterprises, the implementation of this program should solve the following problems:

The employee’s own interest in maintaining and restoring his health. To do this, introduce some kind of incentive for employees who do not get sick, do not have bad habits and regularly undergo medical examinations. Reduce the amount of monetary compensation in connection with morbidity associated with the presence of bad habits. Create competition in hiring by giving preference to healthy individuals.

To interest business managers in preserving and strengthening the health of their employees. The enterprise must bear financial liability for the health of its employees, which will inevitably lead to increased measures to improve working conditions for workers.

* resolve the issue of social protection of employees who have been working for a long time at an enterprise where there are unfavorable health factors, namely, to pay additional compensation in case of loss of health or when an employee becomes disabled due to a general illness.

Scientists note a decrease in the importance of health in the consciousness of the population, which indicates a decrease in the predisposition to leading a healthy lifestyle due to the limited socio-economic and socio-psychological capabilities of society. All this indicates that the need for adequate and effective measures aimed at providing medical and social assistance to enterprise employees is sharply increasing.

9) Social support against the damaging effects of stress Social support has traditionally been viewed as a buffer between occupational stress and the dysfunctional consequences of stressful events because it influences a person's confidence in coping and helps prevent the damaging effects of stress. Search social support represents the ability in a difficult situation to find support from others (family, friends, colleagues) - a sense of community, practical assistance, information 1. Social support is significantly associated with psychological and physical health, regardless of whether life and work stress are present or not.

For professional adaptation specialists and maintaining their professional longevity, the development and use of various types of social, professional and personal support that prevent burnout syndrome is promising.

7) Social and psychological services

A social work specialist performs many functions. In carrying them out, he certainly resorts to the help of psychology. Research suggests that at least a third of the country's adult population lives in conditions of high levels of psycho-emotional stress. In environmentally unfavorable regions, this figure increases to 45%. Another third of the population lives in a state of average level of chronic psycho-emotional stress. Thus, approximately 70% of Russians are affected by high and moderate levels of chronic stress. It has been established that the main sources of stress are legal insecurity, low level of environmental safety, difficult environmental situation, fears for the future, conflict situations in the family or at work. About a third of the adult population needs psychological help to correct their psycho-emotional state.

Therefore, in social work at an enterprise, it is advisable to use psychological methods aimed at solving problems of adaptation of workers, socialization of youth, and improvement of the social and production environment. Methods are divided into individual and group.

Significant results in social work can be achieved by using psychodiagnostic methods focused on studying the socio-psychological characteristics of individuals, teams, educational and economic relations.

Widely used in social work psychological consultation. Both managers and ordinary employees should apply for it. Based on the results of this work, their individual and group activities are built. Required method Social work is based on psychological selection. It is used for social and professional self-determination of enterprise employees, determining the area of ​​personnel retraining, and staffing groups.

Psychotherapy methods in this case are focused on psychological transformations in the structure of the entire personality. On this basis, psychological methods used in social work in the form of training, games, immersion, are distinguished by their systematic nature and power of influence.

A social worker most often acts as a social psychologist. He strives to understand the person who turns to him for help, helps him understand his own situation, strengths his personality in order to solve the problems facing him. The social worker acts as an active party organizing, maintaining and developing contacts. It develops motivation for socially oriented activities of clients, enriches the individual’s self-activity, corrects behavior, and carries out social therapeutic work.

A social worker at an enterprise must act as a practical psychologist, since the content and methods of his work are aimed at solving practical problems in the life of his clients. By ensuring success in the field of survival, retraining, and re-education, the social worker gains trust among clients.

Content social activities includes several psychological aspects, such as: the formation of social needs, interests, motives, communication techniques, perception of individuals and groups, the creation of favorable living conditions for people. Social work tools also contain various psychological elements; informing, instructing, recommendations, persuasion, various types of analysis.

The pinnacle of the system of psychological support for social work is the formation of social security not only for clients social security, social rehabilitation, social therapy, but also the structures themselves that solve the problems of social work.

The following are considered as performance criteria:

• availability of a database and cards for personalized social registration of department clients;
• number of events held with the participation of the department;
• satisfaction of the enterprise's employees with the social policy of the organization, the work of the department, identified through special surveys, questionnaires, and interviews with staff;
• correlation of costs incurred to individual employee with the results. its production activities.

Expected results of the program:

^Improving methods for managing the social development of work collectives, methodological support.

• 2) Ensuring the growth of social efficiency, which, along with economic efficiency, is the most important prerequisite and condition for the well-being of the enterprise and its employees.
• 4. The program for planning the social development of the workforce at the enterprise for survival in the new market environment pushed the issues of planning social development at enterprises into the background. However, this does not mean that the need for such work has lost its relevance. Strengthening stabilization processes in the country will inevitably put the problems of managing social development among the priorities. Therefore, it is advisable to consider the issues of organizing the management of social development at enterprises. Social processes in an enterprise must be managed; these goals are served by social planning or planning for the social development of work collectives.

Work collectives are called upon to produce material goods, but this is not an end in itself, but a means of creating favorable conditions for workers to work, study, rest, develop and best use your abilities. Depending on the factor, basic principles are put forward social planning:

• *in the center strategic planning it is not the product that is being produced that is being considered, but the person as a producer and consumer, as a socially active person;
• *the achievement of set social goals is based on economic growth: the team can set only those social tasks for the solution of which the material base has been created;
• *complexity of approaches and measures aimed at solving identified problems;
• *scientific validity and objectivity of the proposed methods and mechanisms for solving problems;
• *principle of targeting.

These principles determine the goal of the program: the formation and implementation of a system of methods and means for systematic management of the development of the workforce as a social community, targeted regulation of social processes and the development of social relations at the enterprise level.

Achieving this goal is facilitated by solving the following problems:

• 1) Form and implement a system of technological, technical and organizational events, aimed at maximizing the satisfaction of the reasonable needs of team members, increasing the content of work, creating favorable conditions for work, study and rest, which is;
• 2) Creating conditions for maximum use of opportunities and comprehensive development of social activity of a person’s personality in the production sector.
• 3) Developing the personality of a team member, developing his proactive attitude towards work, improving relationships in the team.

Objects of influence: the workforce of the enterprise

Program implementation level: enterprise level.

Scale: structural.

Period: medium term

Technology of program implementation

The technology for implementing a program for planning the social development of the workforce at an enterprise is a process of interdependent stages of work, which involve their reproduction in a certain sequence:

1) Diagnostic stage

Social planning at an enterprise should be preceded by a comprehensive sociological study of the workforce:

• study of the social structure of workers;
• identifying its weak links and areas for improvement.
• studying people’s attitudes towards work, factors of attractiveness and unattractiveness of work in the enterprise as a whole and in each of its divisions;
• studying the degree of content of work, its conditions and level of payment, staff turnover, labor discipline, value orientations a team.

Based on the results of the study, scientifically based recommendations are developed for changing the social parameters of the workforce and specific proposals are made for various areas of work in the enterprise team. Such recommendations and proposals become the basis for social planning for the current period (year) and the future (3-5 years or more).

2) Planning and organizational stage

It involves drawing up a plan for the social development of the enterprise’s workforce, which includes a set of scientifically based measures, tasks, indicators throughout the complex social problems, the implementation of which contributes to the most effective functioning of the team.

The workforce social development plan includes:

A) Definition and formulation of goals and objectives that determine the direction theoretical developments and the effectiveness of social planning in practice, taking into account the parameters and relationships between social and economic development collective, which depends on the effective use of social factors, the reorientation of production towards the consumer, and the full and comprehensive use of human capabilities.

Development of the plan includes four stages:

• 1) Preparatory stage:
  • *deciding on the development of a social development plan;
  • *definition and formulation of goals and objectives that determine the direction of theoretical developments and the effectiveness of social planning in practice (taking into account the parameters and relationship of the social and economic development of the team, which depends on the effective use of social factors, the reorientation of production towards the consumer, and the full and comprehensive use of human capabilities );
  • *identifying the sources and capabilities of the resource base necessary to solve the identified problems;
  • * determination of indicators of social development of the workforce (determined mainly by the teams themselves, based on the availability of opportunities in the interests of development and increasing the efficiency of their activities);
  • planning additional measures to limit undesirable trends and stimulate socially progressive ones. For this purpose, a whole system of levers and incentives is used (prestige of the profession and place of work, traditions of the enterprise, etc.).
  • agreements are concluded with organizations involved in the development and implementation of the plan;
  • work schedules are drawn up; clear work parameters are determined (indicators and timing of each event);
  • the program and methods of conducting research are determined based on specific production conditions;
  • forms are being developed working documentation;
  • working groups are formed;
  • the content of the work is determined and functions are distributed among performers (creative teams), instructions and information are provided to the team;
  • distribution functional responsibilities and determining the degree of responsibility for the level of effectiveness of the activities carried out.
• 1) Analytical stage:
  • the degree of implementation of the previous plan for the social development of the workforce is determined;
  • is being studied social structure, working, living and rest conditions, level wages and other collected materials;
  • held comparative analysis received information with regulatory data, achievements of advanced experience in science and technology, which contributes to the scientific substantiation of the plan;
  • processing and obtaining primary social information is compared with the results of specific sociological research;
  • identified general trends, the patterns are documented in an analytical note.
• 2) Design stage:
  • measures, proposals and recommendations are developed to improve the social development indicators of the team, which must be specific and realistically feasible;
  • an initial version (draft) of the plan is drawn up in sections, the economic and social efficiency of the proposed activities is determined, which are agreed upon with the functional services;
  • the draft plan is transferred to the working group, which forms a consolidated draft plan, which is agreed upon with the main specialists of the enterprise and the head of the enterprise;
• 3) Control stage- a system for monitoring the implementation of the social development plan is being developed, which includes the accounting, control and reporting system that has developed at the enterprise.

In terms of social development of the work team, the following areas of social work organization are reflected:

• A) Improving the social structure of the team:
  • measures to reduce the share or completely eliminate heavy and unhealthy work;
  • work to reduce the share of low-skilled labor by increasing the educational and qualification levels of workers;
  • measures for the social protection of workers, taking into account their gender and age characteristics (the work of women, adolescents, and the elderly is considered separately, indicating the changes that are advisable to make among these categories of workers;
• B) Social factors for the development of production and increasing its economic efficiency.
• planning activities related to the introduction of new equipment and technology. Among such measures one can name the design of progressive forms of organization and remuneration of labor, reducing its monotony. The saturation of production with high-performance equipment aggravates the problem of releasing workers and ensuring employment of enterprise personnel.

In this case, the possibilities of using various forms employment: part-time, flexible working hours, home work for women and pensioners, etc.; on-the-job training; measures to stimulate rationalization and invention.

• C) Improving working and living conditions for workers.
• implementation of measures to improve the working environment, to replace equipment that is a source of increased harmfulness and danger, or to reliably isolate such equipment;
• measures to comply with sanitary and technical standards, occupational safety standards, to organize at the enterprise well-equipped change houses, food intake points, washing workwear, shoe repair, to deliver food orders to workers through desks and industrial goods and etc.
• measures to provide workers with housing, child care preschool institutions, places of rest, etc.
• D) Instilling labor discipline, developing labor activity and creative initiative
• analysis of employee value orientations;
• implementation of measures aimed at stimulating high labor and production discipline, at developing various forms of involving workers in improving production.
• D) Drawing up a social passport of an enterprise

The social passport of an enterprise is a set of indicators reflecting the state and prospects of social development. It characterizes the social structure of the enterprise’s staff, its functions, working conditions, provision of housing for workers, preschool institutions, and social infrastructure units at the enterprise itself. The passport reflects:

• intra-collective relations;
• social activity of employees and other issues.

Data from the social passport is used to develop a social development plan.

E) Development and implementation of specialized social programs, such as “Health”, “Women’s Labor”, “Youth”, “Housing”, etc.

Expected results of the program implementation:

Improving the system of technological, technical and organizational measures aimed at the social and professional development of team members;

• 2) Increasing the level of use of opportunities and comprehensive development of social activity of a person’s personality in the production sector;
• 3) Improving the management of social processes, improving educational work and development of creative activity of workers.

for 2012-2014

Kirovsk

2011

Development program passport

1. Explanatory note

2. Strategic Analysis development factors of GOSUSOSSZN "Kirov PNI", analysis of the problems that the program is aimed at, justification of the need and possibility of solving them using program methods

3. Directions, goals and objectives of the development program implementation Strategic goal and directions of development

4. Stages of program implementation and mechanisms for its implementation

5. Performance indicators and promising results of the development program

DEVELOPMENT PROGRAM PASSPORT

GOSUSOSSZN "Kirov PNI"

The institution’s development program is the main document developed in accordance with the main regulatory documents regulating the activities of institutions of the social protection system in the Russian Federation and the Murmansk region.

Program name	Targeted comprehensive development program GOSUSOSSZN "Kirov PNI" for 2011-2014
Date of decision to develop the Program	Order No. 126 dated May 10, 2011 “On the development of an institution development program for 2011-2014”
Customer of the Program	GOSUSOSSZN "Kirov PNI"
Normative base	- the Constitution Russian Federation; Federal law dated 02.08.1995 No. 122-FZ “On social services for elderly citizens and disabled people”; Federal Law No. 195-FZ of December 10, 1995 “On the fundamentals of social services for the population in the Russian Federation”; Law of the Russian Federation of July 2, 1992 No. 31851 “On psychiatric care and guarantees of the rights of citizens during its provision”; Federal Law of April 24, 2008 3 48-FZ “On guardianship and trusteeship”; Law of the Murmansk region dated December 29, 2004 No. 572-01-ZMO “On social services for the population in the Murmansk region”; Decree of the Government of the Murmansk Region dated June 29, 2010 No. 254-PP “On social services for elderly citizens and disabled people in state inpatient institutions (departments) of social services for the population of the Murmansk Region”; Decree of the Government of the Murmansk Region dated May 16, 2008 No. 221-PP/8 “On administrative regulations Committee for Labor and Social Development of the Murmansk Region on the provision of the state service “Enrollment in social services for elderly citizens and people with disabilities in state regional inpatient social service institutions”; Decree of the Government of the Murmansk Region dated July 30, 2009 No. 343-PP “On approval of quality standards for budget services in the field of social services provided at the expense of the regional budget to the population of the Murmansk Region”; GOST R 52142-2003 “Social services for the population. Quality of social services"; GOST R 52143–2003 “Social services for the population. Main types of social services"; GOST R 52496-2005 “Social services for the population. Quality control of social services. Basic provisions"; GOST R 52497-2005 “Social services for the population. Quality system of social service institutions"; GOST R 52498-2005 “Social services for the population. Classification of social service institutions"; GOST R 52880-2007 “Social services for the population. Types of social service institutions for elderly citizens and disabled people"; GOST R 52882-2007 “Social services for the population. Special technical equipment of social service institutions”; GOST R 52883-2007 “Social services for the population. Requirements for personnel of social service institutions”; GOST R 52884-2007 “Social services for the population. Procedure and conditions for the provision of social services to elderly citizens and disabled people”; GOST R 53058 - 2008 “Social services for the population. Social services for elderly citizens"; GOST R 53060 - 2008 “Social services for the population. Documentation of social service institutions"; Other regulatory legal acts of the Russian Federation, the Ministry of Health and Social Development of the Russian Federation, the Governor and the Government of the Murmansk Region, orders, instructions of the Ministry of Health and Social Development of the Murmansk Region; Charter of the Institution.
Main developers of the program	Administration of GOSUSOSSZN "Kirovsky PNI" Initiative group of specialists Representatives of the institution's board of trustees.
Cspruce Programs	Ensuring accessibility and high quality of social services that meet social needs and contribute to the social rehabilitation of each client in living conditions in the State Social Protection System "Kirovsky PNI".
Main objectives of the program	1. Strengthening the material and technical base to create conditions for innovative, variable work of specialists. 2. Creation of an optimal service delivery model that promotes: Improved quality of life provided; Maximum opening creative potential, participation in cultural life; Preserving and strengthening the health of clients Providing conditions for development physical culture for invalids. 3. Development (modernization) of the internal quality management system for service provision. 4.Introduction of innovative forms and methods of serving people with disabilities; 5. Development of the regulatory framework. 6. Improving staffing.
The most important target indicators and indicators of the program	1.Staffing of the institution; 2. Number of employees trained during the year; 3.Number medical workers having a qualification category; 4. Number of employees who have mastered information and qualification technologies; 6. Clinical examination indicators; 7. Proportion of disabled people covered by sociocultural rehabilitation. 8.Share of disabled people taking part in occupational therapy sessions. 9. The share of disabled people covered by the physical education and health program.
Deadlines and stages program implementation	The implementation of the program is designed for the period from September 2011 to December 2014. Istage -Organizational-installation- (2011-2012) is aimed at determining further ways of development of the institution in the context of the implementation of 83-FZ, conducting diagnostics of the existing material and technical base, monitoring problems, searching for conditions for implementation and starting the implementation of the Program. IIstage - Expert search: - (2012-2013) is aimed at transitioning the institution to a new qualitative state, taking into account the change in the status of the institution and improving the quality and accessibility of social services. IIIstage - Final-summarizing: 2013-2014) summing up and correlating performance results with goals and objectives in the main areas of Program implementation, analysis results achieved and determining the prospects for further development of the institution.
System for organizing control over the implementation of the Program	Control over the implementation of the institution's development program is carried out by the Administration of the institution, the council of the labor collective and representatives of the board of trustees within the limits of their powers and in accordance with the law. The Administration is responsible for the progress and final results of the Program implementation, rational use the financial resources allocated for its implementation, determines the forms and methods of work for the implementation of the Program as a whole. Based on the results of a specific period of the Program, the Director of the institution submits a public report.
List of Subroutines	1. Strengthening the material and technical base of GOSUSOSSZ "Kirovsky PNI" 2. Staffing. 3. Social adaptation of disabled people living in GOSUSOSSZ "Kirovsky PNI"
Expected final results of the Program implementation	The results of the implementation of the Program (2014) are planned to be: 1. Ensuring the transition of institutions to an autonomous institution; 2. Strengthening the material and technical base to create conditions for innovative, variable work of specialists; 3. Improving the quality of services provided. 4. Introduction of innovative technologies.; 5. Ensuring the participation of the institution’s personnel in new models of the advanced training system (remote, network, etc.); 6.Maintaining an electronic document management system. 7. Updating the regulatory framework.

I. STRATEGIC ANALYSIS OF DEVELOPMENT FACTORS

GOSUSOSSZN "Kirovsky PNI",

ANALYSIS OF THE PROBLEMS AT WHICH THE PROGRAM IS DIRECTED, JUSTIFICATION OF THE NECESSITY AND POSSIBILITY OF THEIR SOLUTION USING PROGRAM METHODS
The subject of the Institution’s activities is social services for elderly citizens (men over 60 years old, women over 55 years old) and disabled people (over 18 years old), suffering from chronic mental illnesses and in need of constant outside care, as well as providing conditions appropriate to their age and health status life activities, carrying out medical and social activities, nutrition and care, as well as organizing feasible labor activity, rest and leisure. GOSUSOSSZN "Kirov PNI" is designed to accommodate 115 people.

1.	General information
1.1.	Name of the institution in accordance with the charter	State regional inpatient social service institution of the social protection system of the population Kirov psychoneurological boarding school
1.2.	Type of institution	budgetary from 01/01/2012; autonomous from 01/01/2013
1.3.	Founder	Ministry of Labor and Social Development of the Murmansk Region
1.4.	Legal address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, building 12
1.5.	Actual address of the institution	184250, Kirovsk, Murmansk region, Parkovaya street, houses 11,12, 17.
1.6.	Phone fax	(815-31) 5-65-42
1.7.	Email	[email protected]
1.8.	Institution website (if available)	internat.ucoz.ru
1.9.	Full name of the head	Zozulya Olga Mikhailovna
1.10.	Manager's phone number	(815-31) 5-65-42
1.15.	Full name of the chief accountant	Poddubnaya Zinaida Vasilievna
1.16.	Telephone	(815-31) 5-52-82
1.17.	Year of establishment of the institution	1943
2.	Documents giving the right to operate (details)
2.1.	Charter	Approved by order of the Ministry of Labor and Social Development of the Murmansk Region dated May 18, 2011 No. 226
2.2.	Certificate of state registration legal entity (OGRN)	1025100561067
2.3.	Certificate of registration of a legal entity with the tax authority (TIN)	5103010232
2.4.	License	for medical activities
2.4.1.	Serial number	FS - 51-01-000474
2.4.2.	date of issue	31.07.2008
2.4.3.	Validity	31.07.2013
2.5.	Certificate of state registration of the right of operational management of real estate (date, number, validity period)	date of issue 07/16/2004 series 51-AA No. 174203 existing restrictions on the right - not registered
2.6.	Agreement confirming the right to own and use property (date, number, validity period)	dated April 12, 2000 No. 167, valid for 10 years
2.7.	Certificate of state registration of the right of permanent (indefinite) use of a land plot (date, number)	date of issue 05/18/2006 series 51-AB No. 079155

The institution is located in three two-story buildings; in addition, on the territory of the institution there is a separate garage building and storage facilities. The building inventory of all residential buildings was carried out in 2006. Technical passports have been drawn up for all buildings.

The legal status of the institution has been established.

The establishment of the institution on the balance sheet of the executive authorities of the constituent entity of the Russian Federation is documented. Certificate of registration of rights dated July 16, 2004. series 51-AA No. 174203.

3.1. A separate two-story brick building, located at 11 Parkovaya Street, belongs to the Department of Property Relations of the city of Murmansk and is used by the institution for operational management. Agreement with the State Property Committee dated 02/04/1997 No. 31. Inventory number 011345276400001. BOPI passport No. 314 dated 08/02/2006.

The building has three main and three secondary entrances. total area building 1007.7 sq.m., including building 1006.9 m2, extension 0.8 m2. Cadastral (conditional number) 51:16:04 01 21:00 42; land area 527 sq.m. The building was built in 1952. Major renovation produced in 2005-2006.

The building houses:

A residential group of premises based on a corridor system, the capacity of bedrooms is 2-4 people.

Observation ward for disabled people - chronically mentally ill people with severe mental impairments who, by decision of the medical commission, need to organize round-the-clock observation;

Living room;

Medical office;

Treatment room; the treatment room is equipped with the necessary medical equipment, equipped with a wall-mounted bactericidal lamp OBN-150 for air disinfection;

Isolators of the semi-box type are located on the ground floor and are designed for 4 places. Isolators have separate entrances from the street and are equipped with separate sanitary facilities;

Sanitary and hygienic premises (washrooms, toilets, showers, baths);

Utility rooms (linen room for clean and dirty linen, storage rooms for cleaning equipment, detergents and disinfectants)

Doctor's office, head nurse's office.

On the ground floor of the building there are:

Food department: industrial premises: warehouse, raw materials shops, hot and cold shops, two washing rooms;

Dining room;

Dietary nurse;

Chief's office economic department, warehouse manager;

Staff rest room;

Electrical switchboard.

In accordance with fire safety requirements, the Parkovaya building, 11, is equipped with an automatic fire alarm and SOUE (a system for warning and managing the evacuation of people in case of fire), an alarm button with output to the OVO control panel.

It has 3 main and 3 emergency exits equipped with illuminated “Exit” signs.

Provision of fire extinguishing means (in sufficient quantities, in accordance with PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 11 pieces;

PC in the amount of 6 pieces.

The building is equipped with a stand " Fire safety", the staff of 24-hour posts are provided with 4 self-rescuers and electric flashlights.

Each floor in the building has an “Emergency Plan in Case of Fire” and an “Evacuation Plan for People and Property in Case of Fire.”

3.2. A separate two-story brick building located at 12 Parkovaya Street was provided to the Institution on the condition of free temporary use by the Municipal Property Management Committee on behalf of local government city ​​of Kirovsk. Agreement for gratuitous temporary use (Loan Agreement) real estate dated October 29, 2004 No. 133-2004.

The building has two main and two secondary entrances. The total area of ​​the building is 359.7 sq.m., and has an extension where the administration of the institution is located. The building was built in 1952. A major overhaul was carried out in 2006.

The building houses:

Residential group of premises according to the type of corridor system, capacity of bedrooms 2-3 people.

Sanitary and hygienic premises (toilets, showers) 4 per floor;

24-hour medical post;

Dining room for 25 seats;

Utility premises (sanitary room, room for storing sanitary equipment);

Administrative premises: office of a legal adviser, human resources specialist, occupational safety engineer, programmer;

The administrative part of the institution: the director’s office, the accounting department are located in an extension to the building, which has a separate entrance.

The structure and layout of the premises of the building complies with the requirements of sanitary and hygienic legislation SPiN 2.08.09-89 “Public buildings and structures”.

The building is provided with all types of utilities: cold and hot water supply, sewerage, heating. All systems are in working order.

The building is equipped with a centralized power supply, radio, telephone, television.

The ventilation system is natural, exchanged through channels in the walls and transoms.

Lighting – natural and artificial. Artificial is represented by fluorescent lamps and energy-saving lamps.

The sanitary, technical, sanitary and hygienic condition of the premises complies with the requirements of sanitary and hygienic legislation.

Has 3 main and 2 emergency exits equipped with illuminated “Exit” signs

The doors separating the corridors from the staircases are made with seals in the vestibules and are equipped with devices for self-closing.

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 7 pieces;

PC in the amount of 2 pieces.

3.3. A separate two-story brick building located at the address: Parkovaya Street, Building 17, was provided to the Institution on the condition of free temporary use by the Committee for the Management of Municipal Property on behalf of the local government of the city of Kirovsk. Agreement for gratuitous temporary use (Loan Agreement) of real estate dated May 25, 2006 No. 64-2006.

The building has four main and one emergency entrance. The total area of ​​the building is 717.8 sq.m. The building was built in 1958. A major overhaul was carried out in 2002.

The building houses:

A residential group of apartment-type premises, bedrooms designed for 1-3 people. Total seats – 23;

Medical post;

Pantry-dispensing room, equipped with an electric stove, microwave oven, dishwasher, refrigerator;

Dining room for 30 seats;

Premises for occupational therapy: sewing, weaving, embroidery, art therapy;

Room for physical education and recreation;

Sensory room;

Offices of a rehabilitation specialist for the disabled, a social work specialist; social worker;

IN basement building there is a laundry room for washing work clothes, workplace wardrobemaids.

The building is fully provided with all types of public services: cold and hot water supply, sewerage system, electricity, radio, telephone, television.

In accordance with fire safety requirements, the building is equipped with an automatic fire alarm and SOUE (a system for warning and managing the evacuation of people in case of fire), an alarm button with output to the OVO control panel.

Has 4 main and 1 emergency exits equipped with illuminated “Exit” signs

The doors separating the corridors from the staircases are made with seals in the vestibules and are equipped with devices for self-closing.

Fire extinguishing equipment (in sufficient quantity according to PPB 01-03):

Fire extinguishers OU-2, OU-3, OU-5 in the amount of 10 pieces;

PC in the amount of 2 pieces.

There is a fence on the roof of the building in accordance with GOST 25772.

The building is equipped with a “Fire Safety” stand, round-the-clock observation posts are provided with 2 self-rescuers and electric flashlights.

The premises comply with sanitary and hygienic standards.

II. STRATEGIC GOAL, DIRECTIONS OF DEVELOPMENT AND INDICATORS OF THE PROGRAM
The development program of the GOSUSOSSZN "Kirov PNI" for 2011-2014 (hereinafter referred to as the Program) is a document to ensure the maximum possible conditions for the realization of citizens' rights to quality social services in accordance with the legislation of the Russian Federation.

The development program was developed to ensure a transition period. The program was discussed and approved by the medical commission of the institution, the transition council, and the labor collective council.

This development program for 2011–2014 is a long-term regulatory and management document characterizing existing achievements and problems, main trends, main goals, objectives and directions for the provision of medical and social services, features of the organization of personnel and methodological support for the provision of rehabilitation measures and innovative transformations, main planned final results, criteria.

The boarding school, as an institution providing inpatient social services, should help disabilities health, adapt to the social environment, develop a positive worldview, provide conditions for the creative self-development of a competitive individual.

The boarding school development program determines the strategy and tactics for the development of the institution as a system focused on innovative mechanisms of social rehabilitation and socialization of people with disabilities.

Increasing the level of requirements for a boarding school, changing its goals and objectives, expanding the directions of its development presuppose certain changes in its organizational structure, content, forms and methods of activity.

III. Event plan

№ p/p	Goal, objectives, program activities	Deadline	Program performance indicators					Performers
			Name	2012		2013	2014
1.	Social adaptation of disabled people
1.1.	Conducting competitions, games, projects	2012-2014	Event		8	11	12
1.2.	Organization of a co-management system, creation of a council provided by the boarding school	2012	Creation of a board provided by the boarding school		+			Social work specialist
1.3	Conducting a course “moral and aesthetic education”	2012-2014	Program development "moral and aesthetic education"		+	+	+	Rehabilitation specialist Semenova T.V.
1.4	Programs for the development of communicative culture	2012-2014	Number of beneficiaries participating in the program		20	30	50	Rehabilitation specialist Semenova T.V.
1.5	Carrying out cultural events	2012-2014	Events		12	20	24	Rehabilitation specialist Semenova T.V.
2.	Occupational therapy
2.1	Drawing up and implementation of adaptive occupational therapy programs	2012-2014	programs	8		12	16	Rehabilitation specialist Semenova T.V.
2.2	Organization of exhibitions	2012-2014	Exhibitions	4		4	4	Rehabilitation specialist Semenova T.V.
2.3	Organization active participation provided in occupational therapy	2012-2014	number of people participating in occupational therapy	76		80	84	Rehabilitation specialist Semenova T.V.
3	Providing conditions for physical education
3.1	Participation in regional and city competitions	2012-2014	number of people who took part in the competition	12		15	20	rehabilitation specialist for disabled people
3.2.	Organization and conduct of training sessions	2012-2014	number of people involved in training sessions	20		23	25	exercise therapy instructor
3.3	Development and implementation of reaction tourism programs	2012-2014	holding events for	4		6	8	rehabilitation specialist
3.4	Organization of exercise therapy classes	2012-2014	number of persons	100		115	115	exercise therapy instructor
4	Interaction with relatives of those provided for
4.1	Increasing the role of family interest in the lives of those provided	2012-2014	number of people maintaining relationships with relatives	15		19	25	social work specialist
4.2	Conducting interviews with relatives of the beneficiaries	2012-2014	Conducted interviews with relatives	16		20	30	medical specialist
4.3	Assistance in finding relatives	2011-2013	assistance was provided in finding relatives	2		2	2	legal adviser
5
5.1.	Organization of personnel training	2012-2014	trained person	15		23	22	HR Specialist
	Advanced training courses	2012-2014	trained person	8		12	12	HR Specialist
	Training in advanced courses	2012-2014	trained person	2		2	1	HR Specialist
	Training in distance learning courses	2012-2014	trained person	2		4	4	HR Specialist
	participation in seminars	2012-2014	people participated	3		5	5	HR Specialist
5.2.	Computerization of workplaces	2012-2014	staffed jobs	12		14	16	administration
5.3.	Participation in professional competitions	2012-2014	number of people who took part in competitions	2		2	2	HR Specialist
5.4.	Certification of workplaces	2011		+				occupational safety engineer
5.5.	Introduction new system labor quality assessments	2012-2014	development of regulations on the labor quality assessment system	+				occupational safety engineer
5.6.	Providing opportunities for distance learning	2012-2014	number of people receiving additional education	4		4	4	HR Specialist
6.		Strengthening the material and technical base
6.1	Procurement of medical equipment	2012-2014		+				administration/senior nurse
6.2	Purchase of rehabilitation equipment	2012-2014						administration/rehabilitation specialist for disabled people
6.3	Modernization of catering equipment	2012-2014					+	administration/dietary nurse
6.4	Computerization of workplaces	2012-2014		+		+		administration/programmer engineer
6.5	Additional equipment of the boarding school building with a supply and exhaust ventilation system	2014				+
6.6		2012		+				administration/head of economic department
6.7	Carrying out repairs to boarding school buildings	2012-2014		+		+	+	administration/head of economic department
6.8	Improvement of the territory of the boarding school	2012-2014		+		+	+	administration/head of economic department

IV Forecasted target indicators and indicators of the Program

Subroutine	Ensuring the participation of people with disabilities in the sociocultural life of society
Indicators and indicators	Unit measured	2012	2013	2014
Proportion of disabled people who took part in sociocultural rehabilitation activities	%	90	95	95
Proportion of disabled people who took part in occupational therapy sessions	%	60	70	75
Share of disabled people who took part in joint projects for the rehabilitation of disabled people	%	30	35	40
The share of disabled people covered by the physical education and health program.	%	80	90	100
Subroutine	Improving staffing
Staffing level of the institution	%.	90	94	99
Number of employees trained during the year	people	17	14	14
Number of employees who completed distance learning	people	4	4	4
Number of medical workers with qualification category	people	20	24	26
Number of employees who have mastered information and qualification technologies;	people	5	4	4
Subroutine	Development and modernization of material and technical base
Quantity of medical equipment purchased	PC.	2	3	4
Quantity of rehabilitation equipment purchased	PC.	4	4	2
Modernization of catering equipment	PC.	-	-	2
Carrying out computerization of workplaces	PC.	3	1	1
Additional equipment of the boarding school premises with a supply and exhaust ventilation system	PC.		1
Installation of doors with closers	PC.	2

V. Program implementation management
Monitoring the progress of the Program is carried out by the Council for the Implementation of the Program-Forecast for the Development of the Institution.

Review of information on the implementation of the program monthly at a meeting of the Council for the Implementation of the Program-Forecast for the Development of the Institution.

Introduction of the project approach into activitiessocial service institutions Shapovalova I.F., methodologist of the organizational and methodological department of the state budgetary institution of social services of the Krasnodar Territory "Leningrad Comprehensive Center for Social Services of the Population", the village of Leningradskaya, Krasnodar Territory

annotation

The article discusses the need to restructure the organization of social work in the direction of a project-oriented approach. Ways to improve the professional competence of employees and acquire new competencies for the purpose of high-quality social services for various segments of the population are presented.

Keywords:social services, project approach, project-oriented activities, social programs, projects

Modern social life requires significant changes in the content of social policy implemented in social service institutions. A social work specialist in the current conditions must be solution-oriented certain tasks aimed at improving the quality of life of the population, harmonizing relations in the “person – society” system. That is why in GBU SO KK "Leningrad Comprehensive Center for Social Services to the Population" The task of training a specialist who is ready to carry out professional activities at a high intellectual and creative level comes to the fore. Thus, training is focused on acquiring skills aimed at clearly defining problems, searching for non-standard, fundamentally new creative solutions, as well as their application and implementation. In connection with the task, there was a need to rebuild the organization of social work to a new vision from the point of view of a project approach using systems thinking, involving all specialists in the social sphere: heads of structural divisions of the institution, social work specialists, social workers, psychologists, social educators, teachers - organizers and other employees of the institution. Development modern techniques implementation of projects, social service programs is an increase professional competence employees, the realization of their intellectual and creative abilities.

Like any professional activity, learning a technological process is not a one-time act, but a step-by-step work that requires a logical conclusion. Preparatory stage To solve the assigned problems is to determine the form of the target impact.

At a training workshop "Design as a type of activity", which is considered as educational program, mastery of project management methodology is carried out. The seminar involves training specialists in social sphere on design: firstly, as a teaching technology based on a project approach; secondly, how collective activity to create a mechanism and ways to implement the project.

At the first stage, the concept of “social work technology” is revealed as a process of professional assistance various types a person who finds himself in a difficult life situation that he cannot cope with on his own; algorithm of a specialist’s activity, the result of which is a significant improvement in the client’s life.

When analyzing problems and identifying the causes of their occurrence, goals are formulated, tasks and their sequence are clearly defined, and mechanisms and tools for implementation are developed.

To avoid working with the citizens served using standard planned methods, the rules for drawing up the program are worked out (Figure 1).

Figure 1 Program and plan diagram

As a type of activity, design has its own structure. The structure includes several relatively independent, but still dependent on each other stages:

• identifying the key problem;
• researching;
• development of a project program;
• formation and execution of project documentation;
• implementation of the project product.

Figure 2 shows a graphical model of implemented programs or projects.

Figure 2 Block diagram of programs and projects

Knowledge technological scheme allows the social service specialist to get an idea of ​​the progress of the upcoming work.

It is important to understand that mastering a project culture cannot be achieved only theoretically. Having received a certain amount of knowledge on creating a project, we proceed to the next stage of training employees in design.

Practical development of design methods of work is carried out at a seminar in joint work on the development project "Step of Development". This is the first introductory method of practical activity, which creates a model for solving specific socially significant problems of categories of citizens in need of help (Figure 3).

Figure 3 Algorithm for working on the “Step of Development” project

Preparation for the target impact was the independent study by employees of the accumulated experience in the field of creating social projects published in journals and methodological literature; development and release of “Methodological manual for project activities”, “ Methodological recommendations on the analysis of the results of project activities"; making a presentation.

Based on its content, the mechanism for the phased implementation of the project is determined. At the first stage, the relevance of the problem is highlighted, which lies in the need to increase the level of professional competence of the center’s specialists, goals and expected results are formulated. When determining goals and results, there may be an ambiguous reaction from those present, but this fact is understandable. Firstly, resistance occurs for psychological reasons: any person experiences confusion of feelings, changes in mood when faced with changes, something new. Secondly, difficulties arise due to the lack of personal experience in project activities. Based on the presentation of the situation, a strategy for changes in the current situation and the possibility of an alternative is developed. The key goal is to study the project implementation methodology and apply it in practice. After repeating and generalizing the sequence technological process, which was discussed at the previous seminar, there is an acquaintance with the traditional design model: goal setting, determination of the mechanism for accomplishing assigned tasks, selection of tools, effective use of available resources, development and implementation of activities, analysis and documentation.

The second stage is devoted to the implementation of the project itself. Each participant receives teaching materials. Toolkit contains project development blocks and factors ensuring its effective implementation. Based on the project development mechanism, the activities taking place in the classroom are simultaneously analyzed and monitored, thereby emphasizing the inclusion of specialists in project activities.

Prediction of negative effects of introduced changes is carried out using questionnaires. This is the third stage of the “Step of Development” project. The target indicators are: the level of methodological literacy and professional competence of employees, the degree of involvement of seminar participants in project activities, assessment of the realization of each participant’s own potential, the number of project ideas put forward.

Understanding the meaning of project-oriented activities allows a modern specialist to interact more communicatively and effectively with other project participants (the project team), make an effective contribution to the organization and implementation of the project, and informatively present the project to both the professional community (experts), customers and users; analyze and evaluate your professional and personal skills.

The development of a project approach in the social sphere in the Leningrad CCSON in the format of programs and projects for clients to provide various social services, to prevent a healthy lifestyle, to develop scenarios and events for various categories of citizens, information and reference materials for center employees is aimed at ensuring social culture , the participation of each specialist in solving problems of social services and the well-being of the population.

The result of the introduction of social design technology into the practice of the center seems to be social projects and programs (Table 1) for center employees and clients.

Implemented social projects and programs

Name of the program (project)	Goals and objectives	Test result
“Development of hospital-replacing technologies for social services with a primary focus on providing social services at home”	Goals: supporting the status of an elderly person and a disabled person due to the volume of social and medical services by organizing constant care; assistance in solving problems of family members involved in working activities. Objectives: creating favorable conditions for older people and people with disabilities in restoring and maintaining lost and developing new communication skills; achieving the optimal possible standard of living for people with disabilities at home.	The activities of nurses in the “continuous care unit” reduce the risk of complications and exacerbations of existing diseases of sedentary people who need constant care in a familiar home environment.
“Agitation train “For a healthy lifestyle and a happy old age”	Goals: prevention of health improvement and expansion of ideas about the possibilities of maintaining a healthy lifestyle in old age with a focus on an active life position; providing the opportunity for cultural pastime for clients of home-based services, both at home and outside it. Objectives: organizing individual at home and collective sites (stops) of the “agitation train” at the institution for leisure activities; development of skills for organizing their own leisure time of served citizens.	Proper organization of leisure and recreation satisfies the educational needs of older people, especially people with limited mobility outside the home, helps relieve social tension and isolation, and provides an opportunity to integrate into public life.
"Life Safety"	Goal: prevention and elimination of deaths of elderly citizens and disabled people from dangerous situations of natural, technical. and social character. Objectives: to study with the elderly citizens served the basics of a full, safe existence; mastering methods and techniques of protection to minimize possible damage to oneself and others.	Increased vigilance of older people in everyday life, on the roads, and to their own health prevents accidents in all areas of personal and public life.
"Let's help each other"	Goals: development of social activity of elderly citizens and children through joint activities; building historical connections between the younger and older generations. Objectives: increasing motivation for volunteering, maintaining morale, positive interest in life; creating conditions for self-realization of elderly citizens and children through the use of their skills in joint activities.	Development volunteer movement among pensioners provides an opportunity to attract active older citizens and realize their potential for the benefit of others.
"Interest station "Welcome courtyard"	Goals: organize sociocultural leisure activities based on the interests of older people. Objectives: to provide conditions for choosing a creative platform based on one’s own interests; create opportunities for creative development.	Yard areas bring together creative people and help preserve the traditions of hospitality of the Kuban Cossacks
"Leisure transit"	Goal: to expand the range of leisure preferences of older citizens living in rural settlements of the region who do not have the opportunity to visit cultural centers, libraries, museums, and cinemas. Objectives: accessible provision of cultural and entertainment events; socio-psychological rehabilitation through expanding the circle of contacts; improving the quality of life of older citizens.	Filling free time with the organization cultural events allows you to overcome isolation from the full life of older people.

Any methodological activity is based on experimental implementation, achievements and is aimed at comprehensively improving competence, acquiring new competencies and professional growth each specialist of the institution.

Links to sources

1. Tukkel I.L., Surina A.V., Kultin N.B. Control innovative projects: textbook / Under general. ed. I.L. Tukkel - St. Petersburg: BHV-Petersburg, 2011, 416 p.
2. Seleznev P.S., Zhuk S.S. Social project management. Monograph / Publishing house: Prospekt, 2016, 96 p.
3. Morozov A. Social design in social work. Tutorial/ Publishing house: Infra-M, 2015, 208 p.
4. Khairullin V.A. Assessing the budgetary and social effect in the development of public investments / V.A. Khairullin, E.V. Shakirova. – Ufa: RIC USNTU, 2013. – 54 p.

Introduction of a project approach into the activities of a social service institution

Providing residents of the Kondinsky district with high-quality and timely social services in the institution. Social services for elderly citizens and disabled people in specialized, social rehabilitation, departments and low-capacity boarding schools for elderly citizens and disabled people. Social rehabilitation and adaptation of children and adolescents in difficult life situations in day care conditions. Social rehabilitation of disabled children and children with disabilities in daytime and 24-hour care. Organization of recreation and health improvement for children and adolescents who need special care from the state during the summer. Strengthening the material and technical base of the institution.

According to the department for collecting and processing statistical information of Khanty-Mansiyskstat in the Kondinsky district in the territory Municipal entity Kondinsky district is home to 35,407 people, of which children aged 0 to 14 years old – 8273 people, 18 years old – 616 people, the family coefficient according to the 2002 census is 2.9, i.e. the total number of families living in the district is 6202, families with minor children – 5344. The total number of pensioners is 9247 people; disabled adults – 1,718 people, disabled children – 121 people.

A significant number of elderly citizens live in the region. Consequently, the number of economically active population is relatively low, about 20 thousand people. Due to production cuts, the level and, as a result, the low standard of living of a certain part of the population increased. Unfavorable economic indicators led to an increase in family dysfunction: family conflicts, child and adolescent homelessness, alcoholism, etc.

Differentiation of demographic indicators in the area, as well as analysis of age and social needs allows us to predict significant demand for social services provided by the Fortuna Integrated Center for Social Services to the Population.

Currently, the form of social service has really become widespread in the Kondinsky district. For many residents of the Kondinsky district who find themselves in difficult life situations, our Comprehensive Center has become a place where they can get help. Today, about a third of the area's residents receive services from our center.

Analysis of program implementation.

Assessing the effectiveness of a program to identify its strengths and weaknesses, prospects for further development.

4. a brief description of program events

Providing residents of the Kondinsky district with high-quality and timely social services.

The activities of the Institution are aimed at carrying out social, recreational, pedagogical, preventive and other activities, in connection with which the Institution carries out:

Monitoring the social and demographic situation, the level of socio-economic well-being of citizens in the territory of the Kondinsky district. Conducting an analysis of the quality of life and level of well-being of citizens through sociological and monitoring studies throughout the territory served by the Institution; Identification and recording of citizens in need of social support, the permanent and temporary nature of its provision. Carrying out early identification and registration of citizens who find themselves in extreme life situations and citizens in dire need of social support, in order to provide them with assistance; Providing citizens with social, socio-medical, social and everyday life, socio-economic, socio-psychological, socio-pedagogical, socio-legal and advisory services, in accordance with the list of social services guaranteed by the national standard of the Russian Federation. Expanding the range of services provided and constantly improving the quality of social services; Social support for families and children, participation in work to prevent the neglect of minors, and protect their rights. Activities aimed at early identification of troubles in families, at reducing and preventing social orphanhood, organizing the prevention of neglect and homelessness of minors, teenage delinquencies and crimes; Introduction and development into practice of new forms and methods of social services, including the institution’s quality management system. In order to increase the performance indicators of the Institution; Carrying out activities to improve the professional level of the Institution’s employees. In order to ensure constant professional suitability and increasing the efficiency of the human resources potential of the Institution’s specialists; Organizing and conducting information and educational work with citizens of the region, through working with, as well as producing and distributing teaching materials, leaflets, memos, etc.; Organization and conduct of methodological, training and other seminars, conferences and other events that help increase the effectiveness of social assistance to the population. Involvement of state, municipal and non-state bodies, organizations and institutions (health care, education, employment services and others), as well as public organizations and associations, to organize joint activities to provide comprehensive social support to elderly and disabled citizens, families and minors, children with disabilities and disabled children and citizens in extreme situations; Social rehabilitation of children with disabilities and disabled children. Creating conditions for the upbringing and socialization of this category of children, protecting and promoting health, ensuring intellectual and personal development, organizing leisure time, maximizing the creative abilities of children with limited physical and mental capabilities, developing the needs for self-development and self-education; Conducting rehabilitation courses for disabled children and children with disabilities in conditions of round-the-clock stay at the base rehabilitation department for children and adolescents with disabilities gp. Mezhdurechensky, according to the program “Together with Mom”; Social rehabilitation and adaptation of children with disabilities and children in need of special care from the state in a branch of a state civil service institution. Kondinskoe; Social rehabilitation of elderly citizens and disabled people according to the voucher, course system in conditions of daytime and (or) round-the-clock stay; Serving and improving terminally ill patients medical care in inpatient conditions on the basis of the department - a low-capacity boarding school for elderly citizens and the disabled.

5.Principles of social services in the institution

Social services in the Institution are based on the following principles:

Differentiated and targeted approach – differentiation of assistance to different categories of the population with the real situation of each client; Equality and accessibility – the inadmissibility of any form of discrimination against clients of an institution, regardless of their national, cultural, and regional differences, in the provision of social assistance and social services. Availability of social assistance to all citizens who need it; Complexity – covering all aspects of the client’s life, providing him with comprehensive assistance from the institution to solve the problem; Voluntariness – the client’s acceptance of assistance from the institution only on a voluntary basis; Humanity – respectful attitude towards the client, manifestation of philanthropy and humanity towards him; Priority in providing social services to minors in difficult life situations; Confidentiality – non-disclosure by employees of the institution of information about the client without his oral or written permission. Informing the client, as far as possible, about the disclosure of confidential information and the possible consequences when discussing services before disclosing information (as required by law or with the client's consent); Preventive focus – the orientation of social assistance towards the prevention of negative phenomena, carried out on the basis of analysis and forecast of the development of the situation; Feedback – the presence and development of direct and feedback between the client and the institution; Comprehensive validity - legal, economic, scientific justification for the social activities of the institution.

6. Basic values ​​of the Institution

The Institution’s client – ​​his personality, interests, needs, capabilities; An employee of the Institution - his individuality, motivation for his and personal growth; A team of like-minded people is one of the main conditions for the existence and development of the Institution; The culture of relationships is one of the most important components of a harmonious society, hence the matrix of relationships:

employee - client; colleague - colleague; leader - subordinate-manager.

7. Program implementation mechanism

The program is being implemented Budgetary institution Khanty-Mansiysk Autonomous Okrug-Ugra “Comprehensive Center for Social Services for the Population “Fortuna”. By interacting with all subjects of prevention, as well as within the framework of cooperation with other interested institutions.

The solution to the tasks specified in the program is ensured within the framework of the implementation of legislative and other acts, the introduction of new forms and methods of work, as well as the intensification of program-targeted activities in the institution.

8. Expected results

1.Enforcement government assignment in accordance with the approved list public services(works) provided by the institution as its main activities. Increasing the number of social services provided by the institution.

2. Improving the quality and increasing the volume of rehabilitation, adaptation measures and services provided to minors in need of special care from the state, including disabled children and children with limited health capabilities.

3.Improving the quality of life of older citizens.

4. Obtaining confirmation of the demand for rehabilitation courses for disabled children and children with disabilities in conditions of round-the-clock stay under the “Together with Mom” program. Stable implementation of 85-90% of vouchers for rehabilitation courses.

5. Effective work of the social rehabilitation department for children and adolescents with disabilities and children in need of special care from the state in the city. Kondinskoe.

6. Ensuring the availability of inpatient medical care for terminally ill patients.

Conclusion

The implementation of the program will lead to a number of important social results in the Kondinsky district municipality:

Ensuring accessibility and improving the quality of social services, the effectiveness of social services for the population;

Providing social services to those categories of clients who, for objective reasons, are not able to help themselves on their own;

Activating the human resources potential of the Institution’s employees by involving them in participation in advanced training courses, seminars and competitions.

The implementation of the activities provided for by the program will help optimize the effective activities of the Institution and bring it into compliance with standards. The range of social services provided to citizens who find themselves in difficult life situations will be qualitatively improved through the introduction of new social technologies and the use of the creative potential of the Institution’s staff. The availability and quality of social services as the final result of the implementation of the program will indicate, firstly, the sustainability of social services for the population in the Kondinsky district municipality in terms of ensuring the interests of citizens in difficult life situations, and secondly, the readiness of the institution to satisfy needs as much as possible citizens in social services and social services, thirdly, reaching a larger number of families raising children and adolescents with disabilities living in the administrative territories of the Kondinsky district and providing all types of services to citizens in need - which in turn will have a positive impact on the performance of the institution.

Annex 1

Legislative and legal framework social services in the Institution

Currently, social services for the population are regulated by the following regulations:

Federal Law of January 1, 2001 No. 178-FZ “On State Social Assistance”;

Federal Law of 1995 “On the Basics of Social Services for the Population in the Russian Federation” as amended by the Federal Law of January 1, 2001;

Federal Law of 1995 “On Social Services for Elderly Citizens and Disabled Persons” as amended by the Federal Law of January 1, 2001;

Federal Law of 01.01.01 “On Disabled Persons in the Russian Federation” as amended by the Federal Law of 01.01.01;

Federal Law of 01.01.01 “On Basic Guarantees of the Rights of the Child in the Russian Federation” as amended by the Federal Law of 01.01.01;

Federal Law of January 1, 2001 “On the fundamentals of the system for preventing neglect and juvenile delinquency”;

Decree of the Government of KhMAO-Yugra dated January 1, 2001 “On the organization of social services for elderly and disabled citizens in KhMAO-Yugra”;

Decree of the Government of the Russian Federation dated January 1, 2001 No. 000 “On the procedure and conditions for payment of social services provided to elderly citizens and disabled people by state and municipal institutions social services";

Resolution of the Government of Khanty-Mansiysk Autonomous Okrug of 01.01.01 No. 19-P “On the list of state-guaranteed social services provided to elderly citizens and the disabled, and the regulations on the procedure and conditions for the provision of free, partially paid and paid social services to elderly citizens and the disabled. KHMAO-Ugra";

Decree of the Government of Khanty-Mansi Autonomous Okrug of 01.01.01 “On the procedure and conditions for providing free and paid social services to citizens in difficult life situations in Khanty-Mansi Autonomous Okrug-Yugra”;

Resolution of the Government of Khanty-Mansi Autonomous Okrug No. 4-P dated 01/01/01 “On the procedure and conditions for payment of inpatient social services for elderly citizens and the disabled, and amendments to the resolution of the Government of the Autonomous Okrug dated 01/01/01”;

Decree of the Government of KhMAO-Yugra dated 01.01.01 “On the procedure for providing social services to minors in a socially dangerous situation or other difficult life situation in social service institutions of KhMAO-Yugra”;

Resolution of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated January 1, 2001 “On the procedure for establishing state standards for social services for the population in Khanty-Mansi Autonomous Okrug-Yugra”;

Decree of the Government of Khanty-Mansi Autonomous Okrug of 01.01.01 “On the procedure for placing and maintaining elderly citizens and disabled people in boarding homes of general and psychoneurological types of Khanty-Mansi Autonomous Okrug-Yugra”;

Decree of the Government of the Khanty-Mansi Autonomous Okrug-Yugra dated January 1, 2001 “On the organization of social work on the precinct principle in the Khanty-Mansi Autonomous Okrug-Yugra”;

Decree of the Government of Khanty-Mansi Autonomous Okrug-Yugra dated January 1, 2001 “On the procedure and conditions for the provision of social services to persons without a fixed place of residence and occupation in Khanty-Mansi Autonomous Okrug-Yugra”;

Charter of the institution;

National standard of the Russian Federation GOST R 52142-2003 “Social services to the population. Quality of social services. General provisions"(adopted by resolution of the State Standard of the Russian Federation dated January 1, 2001);

National standard of the Russian Federation GOST R 52496-2005 “Social services to the population. Quality control of social services. Basic provisions" (approved by the Order of the Federal Agency for Technical Regulation and dated 01.01.01. .);

National standard of the Russian Federation GOST R 52498-2005 “Social services to the population; Classification of social service institutions" (approved by Order of the Federal Agency for Technical Regulation and Metrology dated January 1, 2001);

National standard of the Russian Federation GOST R 52497-2005 "Social services to the population. Quality system of social service institutions" (approved by order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01 N 534-st);

National standard of the Russian Federation GOST R 52884-2007 “Social services to the population. The procedure and conditions for the provision of social services to elderly citizens and the disabled" (approved by the Order of the Federal Agency for Technical Regulation and Metrology dated 01.01.01);

National standard of the Russian Federation GOST R 52885-2007 “Social services to the population. Social services for the family" (approved by Order of the Federal Agency for Technical Regulation and Metrology dated January 1, 2001);

National standard of the Russian Federation GOST R 52885-2007 “Social services to the population. Social services for women” (approved by Order of the Federal Agency for Technical Regulation and Metrology dated 01/01/01);

Regulations on structural divisions;

Job descriptions of specialists from institutions providing social services.

Other acts of the Russian Federation, Khanty-Mansi Autonomous Okrug - Ugra, Department of Labor and Social Protection of the Population.