Organization of the work of a sales consultant. What are the job responsibilities of a salesperson? Features of the work of a sales consultant

Job Description for Food Seller[name of organization, enterprise, etc.]

This job description has been developed and approved in accordance with the provisions of other regulations governing labor relations in the Russian Federation.

I. General provisions

1.1. A seller of food products belongs to the category of technical performers; he is hired and dismissed by order of the head of the enterprise.

1.2. A person with primary vocational education and special training according to an established program is appointed to the position of food seller without presenting requirements for work experience.

1.3. The food seller is directly subordinate to [fill in as appropriate].

1.5. In its activities, the food seller is guided by:

Regulatory documents and methodological materials on the work performed;

Charter of the enterprise;

Internal labor regulations;

Orders and instructions of the director of the enterprise and the immediate supervisor;

This job description;

- [fill in what you need].

II. Functions

The seller of food products has the following functions:

2.1. Customer service.

2.2. Preparation of goods for sale.

2.3. Consulting customers about the properties and culinary purposes of the product.

2.4. Studying customer demand.

2.5. Supervising the work of less qualified salespeople.

III. Job responsibilities

To perform the functions assigned to him, the seller of food products is obliged to:

3.1. Provide customer service: cutting, weighing and packaging goods, calculating the cost of purchases, checking receipt details, issuing purchases.

3.2. Monitor the timely replenishment of working stock of goods, their safety, serviceability and proper operation of trade and technological equipment, cleanliness and order in the workplace.

3.3. Prepare goods for sale: checking the name, quantity, grade, price, packaging condition and correct labeling; unpacking, visual inspection, cleaning, cutting, cutting and cutting of goods.

3.4. Prepare the workplace: check the availability and serviceability of equipment, inventory and tools, install scales.

3.5. Receive and prepare packaging material.

3.6. Place goods into groups, types and varieties, taking into account the frequency of demand and ease of use.

3.7. Fill out and attach price tags.

3.8. Count checks (money) and hand them in in the prescribed manner.

3.9. Consult customers about the properties and taste characteristics of certain types of goods.

3.10. Offer customers new, interchangeable products and related products.

3.11. Study customer demand.

3.12. Design counter and in-store displays and monitor their condition.

3.13. Participate in the receipt of goods, including from the warehouse, and determine their quality based on organoleptic characteristics.

3.14. Notify the administration of the receipt of goods that do not correspond to the markings (delivery slip).

3.15. Prepare requests for repairs of commercial and technological equipment.

3.16. Participate in the preparation of commodity reports, acts of defects, shortages, re-grading of goods and acceptance certificates for the transfer of material assets.

3.17. Participate in inventory taking.

3.18. Resolve controversial issues with customers in the absence of administration representatives.

IV. Rights

The seller of food products has the right:

4.1. Get acquainted with draft decisions of the enterprise management concerning its activities.

4.2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.

4.3. Receive information and documents from heads of structural divisions, specialists on issues within his competence.

4.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.

4.5. [Enter as appropriate].

V. Responsibility

The seller of food products is responsible:

5.1. For failure to perform (improper performance) of one’s job duties as provided for in this job description - within the limits determined by the labor legislation of the Russian Federation.

5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the administrative, criminal and civil legislation of the Russian Federation.

5.3. For causing material damage - within the limits determined by labor, criminal and civil legislation of the Russian Federation.

The job description has been developed in accordance with [name, number and date of document].

Head of structural unit

[initials, surname]

[signature]

[day month Year]

Agreed:

Head of the legal department

[initials, surname]

[signature]

[day month Year]

I have read the instructions:

[initials, surname]

[signature]

[day month Year]

I APPROVED
General Director of JSC "AAA"
_____________ A. A. Ivanov

"___"_______________ 2019

JOB DESCRIPTION
sales consultant

I. General provisions
1.1. A person with secondary vocational education and work experience in the profile of at least _____________ years is appointed to the position of sales consultant.

1.2. The sales consultant must know:
-decrees, instructions, orders, other governing and regulatory documents relating to the work of a trading enterprise;
-commodity research, standards and technical specifications for goods, their main properties, quality characteristics, prices, history of the creation of manufacturing companies, storage conditions, use of goods;
- management structure, rights and responsibilities of employees and their work schedule;
-rules and methods for organizing customer service;
- the procedure for decorating the salon and shop windows;
-fundamentals of aesthetics and social psychology;
- personal selling technology; labor legislation;
- internal labor regulations;
- labor protection rules and regulations;
- safety rules, industrial sanitation and hygiene, fire safety, civil defense;
- main competitors, manufacturing companies, products, prices;
-rules and standards of labor protection, safety and fire protection;
- internal labor regulations.

1.3. Appointment to a position and dismissal from a position are made by order
the head of the organization on the recommendation of ______________________
1.4. The sales consultant reports to _________________
1.5. During the absence of the sales consultant (illness, vacation, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the corresponding rights and is responsible for the high-quality and timely performance of the duties assigned to him.
1.6. ___________________________________

II. Job responsibilities
The duties of the sales consultant include:
2.1. Carry out full pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, labeling compliance, unpacking, inspection of appearance.
2.2. Inform your immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation.
2.3. Place and lay out goods in accordance with the principles of merchandising by groups, types, taking into account product proximity, frequency of demand, ease of use.
2.4. Monitor the availability of goods in the sales section, check the quality, availability and compliance of labels, price tags and their correctness.
2.5. Monitor customer demand.
2.6. Draw up a request for goods to provide customers with the most complete products.
2.7. Inform customers about goods that are not available in their department, but may be in another, and, if necessary, about the timing of transfer.
2.8. Know the approximate timing of the next deliveries.
2.9. Create the necessary conditions for the buyer to select and familiarize themselves with the goods they are interested in, and monitor the absence of violations of trade rules.
2.10. Provide customer service in accordance with personal selling technology.
2.11. Provide assistance to customers in choosing goods, advise customers on the purpose, properties, quality of goods, rules for caring for goods, prices, offering interchangeable goods, new and related products.
2.12. Take measures to prevent and eliminate conflict situations.
2.13. Inform management about existing shortcomings in customer service and measures taken to eliminate them.
2.14. _________________

III. Rights
The sales consultant has the right:
3.1. Get acquainted with the documents defining his rights and responsibilities for his position, criteria for assessing the quality of performance of official duties.
3.2. Submit proposals for improvement of work related to the responsibilities provided for in these instructions for consideration by management.
3.3. Require the management of the organization to provide the conditions necessary for the performance of official duties.
3.4. _______________

IV. Responsibility
The sales consultant is responsible for:
4.1. For improper performance or failure to fulfill one’s job duties as provided for in this job description, within the limits established by the current labor legislation of the Russian Federation.
4.2. For offenses committed in the course of their activities, within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage to the organization within the limits established by the current labor and civil legislation of the Russian Federation.
4.4. __________________________

The job description has been developed in accordance with
_______________________________________________
(name, number and date of document)
Head of structural unit


00.00.2019

AGREED:
Head of the legal department
_____________________________________________
(signature) (surname, initials)

Head of HR department
______________________________________________
(signature) (surname, initials)

I have read the instructions:
___________________________________________________
(signature) (surname, initials)

Job description and job responsibilities of the seller.

1. GENERAL PROVISIONS.

1.1. This job description defines the job duties, rights and responsibilities of the seller.

1.2. The seller is appointed to the position and dismissed from the position in the manner established by the current labor legislation by order of the General Director.

1.3. The salesperson reports directly to the head of the section, deputy head of the section.

1.4. A person who has a higher or secondary vocational education without requirements for work experience or primary vocational education and work experience in the specialty of at least 2 years is appointed to the position of seller.

1.5. The seller must be able to use a cash register in his work.

1.6. The seller must have computer skills at the level of a confident user, including the ability to use computer programs for accounting for goods.

1.7. The seller must know:

— decrees, orders, orders, other governing and regulatory documents relating to the work of a trading enterprise;

— commodity science, standards and technical specifications for goods, their main properties, quality characteristics; conditions for storing goods;

— management structure, rights and responsibilities of employees and their work schedule;

— rules and methods for organizing customer service;

— the procedure for decorating premises and shop windows;

— fundamentals of aesthetics and social psychology;

— labor legislation;

— internal labor regulations;

— rules and regulations of labor protection;

— safety rules, industrial sanitation and hygiene, fire safety, civil defense.

1.8. The seller must have good communication skills, be energetic and have a positive attitude.

2. JOB RESPONSIBILITIES.

The seller is obliged:

2.1. Ensure the uninterrupted operation of the product section, is at his workplace during the entire working time and can leave his workplace only if he is replaced by another seller with the consent of the Section Manager (Deputy Section Manager).

2.2. Provide attentive and polite service to customers, create the necessary conditions for them to select and familiarize themselves with the goods they are interested in, monitor the absence of violations of trade rules, take measures to ensure the absence of queues.

2.3. Carry out full pre-sale preparation of goods (checking the name, quantity, completeness, grade, price, labeling compliance, unpacking, inspection of appearance, etc.).

2.4. Inform your immediate supervisor, and, if necessary, the administration of the enterprise, about cases of detection of goods that do not meet the requirements of pre-sale preparation.

2.5. Place and lay out goods by groups, types, taking into account product proximity, frequency of demand, and ease of use.

2.6. Offer and display goods to customers;

— assist customers in choosing goods, advise customers on the purpose, properties, quality of goods, rules for caring for goods, prices, offering interchangeable goods, new and related products;

— calculate the cost of the purchase, issue a receipt, issue a passport (other document) for a product that has a warranty period;
pack the purchase, issue or transfer the purchase for control;
exchange goods.

2.7. Monitor the availability of goods in the sales section, checks the quality, expiration dates of goods, checks the presence and compliance of labels and price tags on goods.

2.8. Exercise control over the safety of goods, commercial equipment and other material assets.

2.9. Take measures to prevent and eliminate conflict situations.

2.10. Inform management about existing shortcomings in customer service and measures taken to eliminate them.

2.11. Maintain a friendly atmosphere in the workplace and lead by example in customer service. The seller must be patient, attentive, and polite when choosing and inspecting goods by buyers. When delivering the purchase to the buyer, you should thank him.

2.12. Ensure cleanliness and order in the workplace, in the product section, as well as in the sales area as a whole.

2.13. Comply with labor and production discipline, labor protection rules and regulations, industrial sanitation and hygiene requirements, fire safety requirements, and civil defense.

2.14. Carry out orders and directives from the immediate management and administration of the enterprise.

2.15. At the workplace, wear uniform work clothes and must have a neat appearance.

3. RIGHTS.

The seller has the right:

3.1. Take appropriate actions to eliminate conflict situations and the causes that led to them.

3.2. Provide explanations on the essence and causes of conflict situations.

3.3. Make proposals to the enterprise administration for improving work related to the job responsibilities of the seller and the entire enterprise as a whole.

4. RESPONSIBILITY.

The seller is responsible for:

4.1. Failure to fulfill one's official duties.

4.2. Inaccurate information about the status of fulfillment of received tasks and instructions, violation of deadlines for their execution.

4.3. Failure to comply with orders, directives and administration of the enterprise.

4.4. Violation of internal labor regulations, fire safety and safety regulations established at the enterprise.

4.5. Disclosure of trade secrets.

4.6. Loss, damage and shortage of goods and other material assets in accordance with current legislation.

A sales consultant is a salesperson whose tasks include not only dispensing goods from the display window, but also advising customers. The specialist recommends to the buyer which product is best to purchase, answers questions, and helps to make the right decision. After the client agrees to purchase, the seller packs and releases the goods and issues a warranty card.

One of the main skills of a sales consultant is the ability to communicate correctly with customers, remembering that you need to sell a product or service, and not just “talk for life.”

The profession of a sales consultant can also be called a sales cashier. Similar positions are sales manager, sales representative (agent) and pharmacist (salesperson in a pharmacy).

Places of work

The position of sales consultant is in demand in stores of various formats:

• shops (cosmetics, clothing, furniture, equipment, etc.);
• companies providing services (medical centers, travel agencies, banks, etc.);
• online stores.

History of the profession

Previously, people who distributed and sold goods were called traders, buyers, merchants. Due to the late emergence of department stores and trading companies in Russia, the profession of a sales consultant appeared not so long ago - at the beginning of the 20th century. People have become more demanding of service and maintenance, and this in turn has forced retail chains to train their salespeople.

Responsibilities of a sales consultant

Depending on the size of the company, the job responsibilities of a sales consultant may include:

• consulting customers;
• receiving and displaying goods;
• sale of goods;
• reporting;
• maintaining cleanliness in the store.

In addition to the above, the responsibilities of the cashier also include:

• pack goods, issue purchases;
• work at the cash register;
• cash reporting;
• handing over cash to the collector;
• participation in inventory.

Requirements for a sales consultant

Basic requirements for a sales consultant:

• education not lower than secondary;
• work experience (welcome, but not required);
• PC ownership;
• knowledge of the specifics of the product.

Sometimes you may need:

• driver's license category B;
• citizenship of the Russian Federation;
• knowledge of English.

Additional requirements may be imposed on the cashier-seller:

• availability of a medical book (certificate);
• Experience working at a cash register;
• knowledge of the 1C program.

Sample resume for sales consultant

How to become a sales consultant

To become a sales consultant you do not need a higher education. Applicants are only required to have a little understanding of the product being sold and skillfully talk about it. Often people take on such positions without work experience.

Sales consultant salary

A sales associate's salary consists of two parts: a base salary and a percentage of sales. The salary of a specialist ranges from 10-45 thousand rubles per month. The average salary of a sales consultant or sales cashier is 22 thousand rubles per month.