Document on training for supervisors and managers. Special training for supervisory managers. Name of the Program section

(professional standard "Controller-Manager")

1. General Provisions

1.1. The guest services manager belongs to the category of specialists.
1.2. A person who has reached the age of 18 years and has completed secondary general education and has completed special training programs for controllers to ensure public order and public safety during official sports competitions is accepted for the position of controller-manager for guest services.
1.3. A person is allowed to perform the work specified in clause 1.2 of these instructions:
1) having citizenship of the Russian Federation;
2) failure to recognize a citizen of the Russian Federation as incapacitated or partially capable by a court decision that has entered into legal force;
3) does not have an unexpunged and outstanding criminal record, as well as administrative liability for violating the rules of behavior of spectators during official sports competitions, during the period during which the violator is considered subject to administrative punishment;
4) not registered with health care organizations due to mental illness, alcoholism, drug addiction or substance abuse;
5) having a controller-manager certificate.
1.4. The Guest Services Manager must know:
1) regulations establishing rules of conduct for spectators during official sports competitions;
2) the procedure for interaction with police officers, civil defense services, protection of the population and territories from emergency situations, ensuring fire safety, medical workers, security officers of the sports facility and other persons involved in ensuring public order and public safety, established during the conduct of official sports competitions;
3) requirements for the appearance, dress code, means of identification, physical and psychological state of guest service controllers;
4) rules and norms of business communication, etiquette standards;
5) spoken English;
6) regulations (regulations) of the official sports competition;
7) the procedure for entering the sports facility, the venue of the official sports competition;
8) requirements for permitted means of support;
9) features of working with persons with disabilities, disabled people, low-mobility groups of the population, minor citizens, foreign citizens and stateless persons;
10) the purpose, location and procedure for using technical means installed along the route and in the places of accommodation of accompanied persons, as well as those included in the equipment of the manager of guest services, including video surveillance, communications, and fire extinguishing equipment;
11) location of service facilities and their operating hours at the venue of the official sports competition;
12) passages, routes of movement and evacuation of the sports facility, venues for official sports competitions;
13) legislation of the Russian Federation in the field of ensuring the security of official sports competitions in terms of the rights, duties and responsibilities of spectators, controllers, law enforcement officers and other persons involved in ensuring public order and public safety;
14) places of accommodation, stay and routes of movement of accompanied persons within the territory of a sports facility or the venue of an official sports competition;
15) the procedure for ensuring the safety of accompanied persons in emergency circumstances and emergency situations during an official sports competition at a sports facility, at the venue of an official sports competition;
16) features of working with various categories (groups) of spectators (especially important persons, families of athletes), with persons with disabilities, disabled people, people with limited mobility, with minor citizens, with foreign citizens and stateless persons;
17) methods of providing psychological assistance, taking into account the characteristics of the accompanied persons;
18) passages, routes of movement and evacuation from places of accommodation or stay of accompanied persons;
19) fire safety requirements in force in the area of responsibility;
20) labor protection requirements for the manager of guest services in force at the sports facility and at the venue of the official sports competition;
21) Internal labor regulations;
22) labor protection requirements and fire safety rules;
23) ....................... (other requirements for necessary knowledge)
1.5. The Guest Services Manager must be able to:
1) interact with police officers, civil defense services, protection of the population and territories from emergency situations, fire safety, medical workers and other persons involved in ensuring public order and public safety, as well as responsible employees of the organizer of the official sports competition and the owner (user) ) sports facility;
2) use active listening skills, influencing skills and working with objections;
3) explain information competently and legibly;
4) explain to spectators the ways of moving around the sports facility, to the venue of the official sports competition, including methods of access to the seat, service and infrastructure facilities, passages, and premises;
5) use the means of communication used by the organizer of an official sports competition;
6) carry out visual observation of spectators, diagnose signs of confusion, difficulties in determining the location on the territory of the sports facility, finding service facilities, seats, passages;
7) quickly make decisions in extreme and conflict situations;
8) create the necessary conditions for providing first aid to a person in need of it;
9) identify the interests and information needs of the accompanied viewer or categories (groups) of viewers;
10) use methods and means of fire extinguishing, including extinguishing and neutralizing pyrotechnics;
11) analyze the presence and possible sources of threats and determine possible escape routes from the premises, including using evacuation plans;
12) ........................ (other skills and abilities)
1.6. Controller for guest services in hisactivities are guided by:
1) ..................... (name of the constituent document)
2) Regulations on...................................(name of structural unit)
3) this job description;
4) ........................ (names of local regulations,regulating labor functions by position)
1.7. The Guest Services Manager reports todirectly.................(name of manager's position)
1.8. ........................... (other general provisions)

2. Labor functions

2.1. Guest service for spectators and accompanying individual spectators or categories (groups) of spectators at an official sports competition:
1) informing and consulting spectators of an official sports competition in the established area of responsibility;
2) assistance to individual spectators or categories (groups) of spectators and their accompaniment.
2.2. ........................... (other functions)

3. Job responsibilities

3.1. The Guest Services Manager performs the following duties:
3.1.1. Within the framework of the labor function specified in paragraphs. 1 clause 2.1 of this job description:
1) exercises control over the movement of visitors to the sports facility and spectators of an official sports competition within the established area of responsibility;
2) visually identifies spectators who have difficulty navigating the territory of the sports facility, providing them with the necessary consulting assistance;
3) advises viewers who independently apply for informational assistance;
4) monitors the availability and correctness of information and navigation stands, signs, information diagrams;
5) informs spectators about the need to comply with the rules of conduct for spectators during an official sports competition;
6) informs the organizers of an official sports competition and (or) the owner (user) of a sports facility about facts of violation of public order and public safety, about facts of harm to the life or health of spectators, the property of spectators or the sport facility, property and exclusive rights of sponsors, as well as about accidents that occurred during an official sports competition;
7) informs spectators about additional services that may be provided to them at the venues of the official sports competition.
3.1.2. Within the framework of the labor function specified in paragraphs. 2 clause 2.1 of this job description:
1) coordinates the time and place of meeting with the spectator or category (group) of spectators upon their arrival at the venue of the official sports competition;
2) monitors the condition and equipment of places where individual spectators or categories (groups) of spectators are accommodated before their arrival at the sports facility, taking into account the status, age and physical limitations, and numbers;
3) ensures the meeting of individual spectators or categories (groups) of spectators in an established place;
4) escorts individual spectators or categories (groups) of spectators when moving around the territory of a sports facility or the venue of an official sports competition, including, if necessary, escort to places where additional services are provided and service premises, taking into account status, age and physical limitations , numbers;
5) informs accompanied spectators or categories (groups) of spectators:
- on the need to comply with the rules of behavior of spectators during an official sports competition;
- additional services that may be provided to them at the venues of the official sports competition;
- schedule of the official sports competition;
6) monitors the state of security at the location of accompanied spectators or categories (groups) of spectators;
7) responds to requests from spectators about the emergence of a threat to public safety and public order at the location of accompanied spectators or categories (groups) of spectators;
8) ensures the safety of accompanied spectators or categories (groups) of spectators while they are at the venue of the official sports competition;
9) provides, if necessary, psychological assistance to accompanied spectators or categories (groups) of spectators, ensures the passage of medical workers to the person in need of help;
10) prevents or suppresses in the prescribed manner illegal actions of accompanied spectators or categories (groups) of spectators while they are at the venue of an official sports competition;
11) provides support to police officers, civil defense services, protection of the population and territories from emergency situations, fire safety, medical workers and other persons involved in ensuring public order and public safety, in the event of a threat or emergency, including including assistance in organizing the evacuation of spectators and accompanying persons;
12) accompanies spectators or categories (groups) of spectators to the exit from the sports facility (venue of the official sports competition).
3.1.3. As part of the performance of his job functions, he carries out instructions from his immediate supervisor.
3.1.4. ....................... (other duties)
3.2. As part of the performance of his labor functions, the guest services manager:
Level of physical fitness in accordance with standards approved by local regulations of the employer.
The labor function is performed locally in the employee’s assigned area of responsibility (with the exception of direct orders of the senior supervisory manager).
It is allowed to briefly leave the area of responsibility to provide assistance to a spectator, including a minor citizen, with the permission of the group leader.
The area of responsibility is determined by the local regulatory act of the organizer of an official sports competition or the owner (user) of the sports facility.
The labor function is performed at the location of the accompanied spectator (group of spectators) on the territory of the sports facility or at the venue of the official sports competition.
There may be additional requirements for knowledge of foreign languages and the presence of special skills, depending on the characteristics of the accompanying spectators.
3.3. ........................ (other job descriptions)

4. Rights

4.1. The guest services manager has the right to:
4.1.1. Participate in discussions of draft decisions, in meetings on their preparation and implementation.
4.1.2. Request clarifications and clarifications from your immediate supervisor regarding these instructions and assigned tasks.
4.1.3. Request, on behalf of the immediate supervisor, and receive from other employees of the organization the necessary information and documents necessary to carry out the assignment.
4.1.4. Get acquainted with draft management decisions relating to the function he performs, with documents defining his rights and responsibilities for his position, and criteria for assessing the quality of performance of his labor functions.
4.1.5. Submit proposals for the organization of work within the framework of their labor functions for consideration by their immediate supervisor.
4.1.6. Participate in discussions of issues related to the duties performed.
4.2. .......................... (other rights)

5. Responsibility

5.1. The guest services manager is held accountable:
- for improper performance or failure to fulfill their official duties provided for by this job description - in the manner established by the current labor legislation of the Russian Federation, accounting legislation;
- offenses and crimes committed in the course of their activities - in the manner established by the current administrative, criminal and civil legislation of the Russian Federation;
- causing damage to the organization - in the manner established by the current labor legislation of the Russian Federation.
5.2. ....................... (other liability provisions)

6. Final provisions

6.1. This job description has been developed based onProfessional standard "Controller-Manager", approvedBy order of the Ministry of Labor and Social Protection of the Russian Federation
dated 04/13/2017 N 357n, taking into account......................(details of local regulations of the organization)
6.2. Familiarization of the employee with this job descriptioncarried out upon hiring (before signing an employment contract).
The fact that the employee has read this job descriptionconfirmed........................(by signature on the familiarization sheet, which is an integral part ofpart of these instructions (in the familiarization logwith job descriptions); in a copy of the officialinstructions kept by the employer; in another way)
6.3. ....................... (other final provisions)

As part of the implementation of clause 12.2 of Art. 16 “Rights and obligations of all-Russian sports federations”, clause 4.1 of Art. 16.1 “Rights and obligations of regional sports federations”, clause 7.1 of Art. 20 “Organization and conduct of physical education events, sports events” of Federal Law No. 329-FZ “On Physical Culture and Sports in the Russian Federation” dated December 4, 2007 regarding the special training of supervisory managers by organizations providing special training of supervisory managers and ( or) the issuance and accounting of certificates of supervisory managers are all-Russian sports federations, regional sports federations, professional sports leagues, as well as other organizations operating on the basis of an agreement with all-Russian sports federations.

As part of the order of the Ministry of Sports of the Russian Federation No. 997 “On approval of requirements for organizations providing special training for controllers and (or) issuance and registration of certificates for controllers” dated October 30, 2015, the Russian Football Union may delegate the right to carry out special training for controllers - managers and (or) issuance and accounting of certificates of controller-managers to football clubs, stadiums or contracting organizations ensuring the protection of public order and safety during sporting events (hereinafter referred to as the Organization/Organizations).

To conclude an agreement on the delegation of the right to carry out special training of controllers and (or) the issuance and accounting of certificates of controllers (hereinafter referred to as the Agreement), Organizations must contact the Russian Football Union with a corresponding request and provide documents confirming the Organization’s compliance with the requirements of the order of the Ministry Sports of the Russian Federation No. 997 “On approval of requirements for organizations providing special training for controllers and (or) issuance and accounting of certificates for controllers” dated 10.30.2015:

Articles of association;

Documents confirming the presence in the Organization of full-time specialists or specialists with whom a civil contract has been concluded to carry out special training of supervisory managers in sections and topics of the Program, whose qualifications meet the requirements specified in the table;

No.	Name of the Program section	Requirements for specialist qualifications
	Legal regulation of security and protection of public order	Higher education (specialist's degree, master's degree) or secondary vocational education in the field of "Jurisprudence" and work experience in the specialty of at least 2 years
	Psychological preparation	Higher education (specialist's degree, master's degree) or secondary vocational education in the field of "Psychology" and work experience in the specialty for at least 2 years
	Basics of interaction with special services
	Specialized training	Higher education (specialist's degree, master's degree) and work experience in the specialty for at least 2 years

Confirming the availability of the Organization’s website on the Internet information and telecommunications network and ensuring that the following information is posted on it:

· Charter of the Organization;

· requirements for candidates for supervisory managers;

· special training programs for supervisors;

· procedures for undergoing special training for supervisors;

· procedures for issuing and recording certificates of controllers and managers.

After completing the appropriate request and providing the necessary documents, the Russian Football Union is considering the possibility of concluding an agreement with the Organization on the delegation of the right to carry out special training for controllers and (or) issue and record certificates of controllers. This agreement specifies the procedure for special training of managing controllers, the procedure for issuing and recording certificates of managing controllers, providing the necessary reporting, as well as the responsibilities of the parties. Taking into account that the purpose of special training for controllers is to ensure public order and public safety during official football sports competitions, the Russian Football Union, when considering the possibility of concluding an agreement on delegating the right to carry out special training for controllers, reserves the right to request organizations additional documents.

For all questions related to the special training of controllers, you can contact the competition security department.

In accordance with Federal Law No. 192 of July 23, 2013, starting from January 20, 2014, a new concept was introduced: controller - manager (in FIFA terminology - steward).

Under controller means an individual who has undergone special training in the manner determined by the Ministry of Sports of Russia, and who is involved on a contractual basis to ensure public order and public safety (see clause 3. 4 N 329-FZ “On Physical Culture and Sports in the Russian Federation” ).

Controllers and administrators of the same law very broad powers have been granted: starting from carrying out, together with a police officer, personal searches of citizens and inspection of things on them, to suppressing unlawful actions of spectators, etc.

The powers, of course, are not yet the same as the police, but also not the same as the security guards (Article 20.2. Federal Law-329, read >).

Corresponding to the powers, the law also prescribes responsibilities. In one word in everyday life a completely new figure with the status is introduced. It is clear that this is not the police yet, but it is clearly no longer a private security guard. Although you can’t call it a volunteer (since the controller-manager works under a contract, that is, for a fee). It’s just not entirely clear why there was a need to fence the garden if the private security guards of the private security organization could have successfully handled this task? Perhaps to satisfy FIFA requirements?

So who are these controllers - stewards?

And according to preliminary calculations, their number for the period of the 2018 World Cup could be up to 10,000 people! And this involvement of able-bodied and healthy people in security functions will cost a lot of money.We decided to take a critical look at the procedure for special training of supervisors and the requirements for them.

By Order of the Ministry of Sports of Russia dated April 14, 2014 No. 234 (read >) approved The procedure for undergoing special training for supervisory managers to ensure public order and public safety during an official sports competition (hereinafter referred to as the Procedure).

This document has very important practical significance. The order and level of security at stadiums will largely depend on the quality of special training and the effectiveness of the activities of controllers.

At the same time, during the analysis and practical study of this Procedure, our readers and experts had questions and complaints about its content.

1. In paragraph 2 The order states that special training for controllers is carried out by all-Russian sports federations and regional sports federations.

Which specific federations carry out and plan to carry out such training on their own and do they have the appropriate licenses for educational activities?

2. Point 3 The procedure provides for the possibility of special training for controllers-stewards “by contacting organizations that provide training for controllers-stewards and (or) providing services to ensure order in places of public events.

What organizations are meant in this case? And what specific services to ensure order (what kind?) are we talking about in the Order?

3. In paragraph 4 The order mentions a special training program, which includes theoretical training, practical training, internships (clause 7 b), and passing a test (final certification, qualifying exam - clause 7c and clause 8). This program is approved by the organization providing special training.

What is the total duration of special training for supervisors and separately for each type of special training, internship, qualification exam, and final certification?

4. Here and in paragraph 7c The procedure regulates the receipt of an appropriate document confirming the completion of special training for supervisors. Clause 9 of the Procedure provides for the issuance of a controller-managing certificate, and clause 12 of the Procedure provides for the receipt of duplicates of these documents in case of loss of the originals.

What is the form of the document confirming the completion of special training of the controller-manager, as well as the certificate of the controller-manager, and their validity period?

What is the procedure for confirming qualifications, increasing them, and retraining supervisors.

Will a register of controllers be maintained to avoid falsifications and forgeries?

Are duplicates issued on a scheduled basis or free of charge?

5. In paragraph 10 The order states that citizens who have received a document confirming the completion of special training for controllers, as well as a certificate of a controller, have the right to be involved on a contractual basis to ensure public order and public safety during official sports competitions in all sports.

In accordance with Part 7.1 of Article 20 of the Federal Law of December 4, 2007 No. 329-FZ “On Physical Culture and Sports in the Russian Federation” (Collected Legislation of the Russian Federation, 2007, No. 50, Art. 6242; 2010, No. 19, Art. 2290; 2012, No. 53, Art. 7582; 2013, Art. 2866; Art. 4025; ; No. 27, Art. 3995) I order:

1. Approve the special training programs for supervisors attached to the content.

2. Control over the implementation of this order is entrusted to the Deputy Minister of Sports of the Russian Federation P.A. Kolobkova.

Minister

V.L. Mutko

Registration No. 40361

Requirements
to the content of the special training program for supervisors
(approved by the Ministry of Sports of the Russian Federation dated October 30, 2015 No. 998)

I. General provisions

1. These requirements for the content of the special training program for supervisory managers (hereinafter referred to as the Requirements) were developed in accordance with Part 7.1 of Article 20 of the Federal Law of December 4, 2007 No. 329-FZ “On Physical Culture and Sports in the Russian Federation” (Meeting legislation of the Russian Federation, 2007, art. 6242; 2012, art. 2290; 2013, art. 2866; I), Art. 4025; 2015, No. 1, Art. 43, Art. 3995) (hereinafter referred to as Federal Law No. 329-FZ).

2. The special training program for supervisory managers (hereinafter referred to as the Program) must contain the sections provided for by the Requirements, including their thematic plans that determine the sequence of special training.

3. The Program is accompanied by an explanatory note, including:

purpose of the Program;

goals and objectives of special training;

a list of basic skills acquired by supervisory managers when undergoing special training;

a list of teaching aids and technical means necessary for special training of supervisors.

4. The program is aimed at acquiring the necessary skills and abilities in order to ensure public order and public safety during official sports competitions.

5. All-Russian sports federations develop and approve the Program taking into account the Requirements and features of holding official sports competitions (hereinafter referred to as the competition) in the relevant sport(s) at various sports facilities or competition venues.

II. Requirements for the content of sections of the Program

No.	Name of sections of the Program	Number of hours
		Total	including:
		Total	Theoretical preparation	Practical training
1	Legal regulation of security and protection of public order	2	2
2	Psychological preparation	4	2	2
3	Basics of interaction with special services	7	3	4
4	Specialized training	10	4	6
5	final examination	1	0,5	0,5
Total		24	11,5	12,5

7. The thematic plan of the Program “Regulatory regulation of security and protection of public order” includes special training on the following topics:

7.1. Theoretical preparation:

legal regulation of ensuring security and public order during official sports competitions;

organization and conduct of physical education events, sports events in accordance with Article 20 of Federal Law No. 329-FZ;

the provisions of articles 2.1, 2.2, 2.3 of the Code of the Russian Federation on Administrative Offenses (hereinafter referred to as the Administrative Offenses Code) (Collected Legislation of the Russian Federation, 2002, No. 1, (Part I), Art. 1);

administrative liability for committing offenses provided for in Articles 20.1, 20.2.2, Part 1 of Article 20.3, Articles 20.20, 20.21, 20.22, 20.31, 20.32 of the Administrative Code (Collected Legislation of the Russian Federation, 2002, No. 1, (Part I), Art. 1 ; 2003, No. 4847; 2012, No. 3082, No. 6685; , No. 30 (Part I), No. 45, No. 6142; No. 29 (Part I), No. 27, 3995);

Decree of the Government of the Russian Federation of December 16, 2013 No. 1156 “On approval of the Rules of Conduct for Spectators during Official Sports Competitions” (Collected Legislation of the Russian Federation, 2013, No. 51, Art. 6866; 2014, No. 6, Art. 581);

Decree of the Government of the Russian Federation of April 18, 2014 No. 353 “On approval of the Rules for ensuring security during official sports competitions” (Collected Legislation of the Russian Federation, 2014, No. 18 (Part IV), Art. 2194);

rights and obligations of controllers during official sports competitions, provided for in Article 20.2 of Federal Law No. 329-F3 (Collected Legislation of the Russian Federation, 2007, No. 50, Art. 6242; 2013, No. 30 (Part I), Art. 4025) .

8. The thematic plan of the Psychological Training Program includes special training on the following topics:

8.1. Key competencies of management controllers, stress management:

8.1.1. Theoretical preparation:

communication and influence: active listening skills, influencing skills and handling objections;

leadership qualities: criticality to results, responsibility for the area under supervision, decisiveness, persistence in solving difficult situations;

psychological aspects of observation, visual diagnostics of objects of observation;

psychological features of checking entrance tickets or documents replacing them, admission of spectators to sports facilities and competition venues.

8.2. Peculiarities of spectator behavior at competitions.

8.2.1. Theoretical preparation:

behavior of supervisors and managers in extreme and conflict situations;

psychology of the crowd, features of the emotional state in the crowd;

ways to avoid the unwanted psychological effects of crowds;

the basics of rationalization and measures to prevent antisocial behavior of fans;

reducing tension among fans;

experience of other countries in preventing antisocial behavior of fans.

8.3. Practical training:

viewing and discussing video materials on crowd behavior;

modeling conflict situations, playing and discussing.

9. The thematic plan of the Program “Fundamentals of Interaction with Special Services” includes special training on the following topics:

9.1. Actions of controllers before providing medical care:

9.1.1. Theoretical preparation:

organizational and legal aspects of first aid. Providing first psychological aid to victims;

acceptable types of assistance to victims. Inspection of the scene of the incident. Calling an ambulance.

9.2. Fundamentals of fire safety, actions of controllers in emergency situations:

9.2.1. Theoretical preparation:

the procedure for interaction with employees of the Ministry of the Russian Federation for Civil Defense, Emergency Situations and Disaster Relief;

the rights and responsibilities of citizens in the field of fire safety, provided for in Article 34 of the Federal Law of December 21, 1994 No. 69-FZ “On Fire Safety” (Collected Legislation of the Russian Federation, 1994, No. 35, Art. 3649; 2004, No. 35, Art. .3607);

types of pyrotechnic products, methods of extinguishing them, as well as taking feasible measures to save people, property and extinguish fires;

main types of fire extinguishing means, their purpose, design, locations of their placement and safety precautions when working with them.

9.2.2. Practical training:

algorithm of actions of controllers in emergency situations;

techniques for working with fire extinguishers, techniques for extinguishing and (or) neutralizing pyrotechnic products.

9.3. Interaction with law enforcement officials:

9.3.1. Theoretical preparation:

organizational and legal aspects of interaction with law enforcement officers.

9.3.2. Practical training:

interaction between supervisors and law enforcement officers.

10. The thematic plan of the Specialized Training Program includes special training on the following topics:

10.1. Basics of logistics for various sports facilities and competition venues:

10.1.1. Theoretical preparation:

basic knowledge about the features of competitions in sports;

basic logistics of various sports facilities or competition venues;

access zones, the basic principles of dividing the locations of spectators into access zones, taking into account the specific location of zones by type of sport, the location of special services.

10.2. Functional responsibilities of controllers, taking into account the characteristics of the sport:

10.2.1. Theoretical preparation:

features of the organization of work during competitions at sports facilities and competition venues;

organization and implementation of work during preparation, during and after the competition;

tactics and methods of maintaining order at sports facilities and competition venues;

procedure for access to sports facilities and competition venues;

the procedure for conducting a personal inspection of citizens and examining their belongings when entering sports facilities and competition venues;

detection of counterfeit entrance tickets;

identification of counterfeit documents replacing entrance tickets;

requirements for permitted support tools;

features of working with various associations of spectators (VIPs, families of athletes, fans, active fans, fan movements, organized groups of fans);

work with spectators, service at a sports facility or competition venue, exchange of information with spectators, fan appeals, feedback;

features of working with people with limited mobility;

access control system: work with turnstiles, the procedure for accessing permits, the algorithm of actions of controllers in the event of a failure of the access system and equipment failure, the workplace of the controller;

purpose, types of devices, tactical and technical characteristics of communication means, organization of work and procedure for using the main types of communication.

10.2.2. Practical training:

conducting an inspection of the area of responsibility before the start of the time for spectators to enter;

Conducting a personal inspection of citizens and inspection of their belongings;

organizing the movement of spectators after the end of the competition;

technical means of inspection (stationary metal detectors, mobile metal detectors);

algorithm for interaction with the senior controller-manager, sector, podium, zone;

actions of controllers:

in case of refusal of citizens to undergo personal inspection at the entrance to a sports facility or the venue of an official sports competition;

if there are grounds for refusing citizens access to a sports facility or the venue of an official sports competition;

upon discovery of items prohibited from being brought into sports facilities or competition venues;

upon detection of counterfeit entrance tickets or counterfeit documents replacing entrance tickets;

upon detection of suspicious objects;

in case of unauthorized entry of spectators into areas not designated in the entrance ticket or a document replacing it;

in case of violation of public order;

when accompanied by officials;

when accompanied by offenders;

when evacuating spectators;

in case of failures in the operation of the access system and equipment failure;

when there is a large number of spectators at the entrances to sports facilities or competition venues, stands, sectors or zones;

in the event of unrest in the access area to sports facilities or competition venues.

Document overview

To ensure public order and safety during official sports competitions, competition organizers and (or) owners and users of sports facilities may involve inspectors and managers. Requirements have been established for the content of the special training program for inspectors.

The program is developed and approved by the all-Russian sports federation. It includes theoretical and practical training in the following sections: legal regulation of security and protection of public order; psychological preparation; basics of interaction with intelligence agencies; specialized training. Final certification is also provided.